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Montigo Resorts, Somerset

4.0 star property
VIP Access

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Photo gallery for Montigo Resorts, Somerset

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated
Hypo-allergenic bedding, in-room safe, individually decorated
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
near Glastonbury, Shepton Mallet, England, BA4 4PR
  • Place, Kilver Court
    ‪15 min walk‬
  • Place, Royal Bath and West Showground
    ‪7 min drive‬
  • Place, Wells Cathedral
    ‪18 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬
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Room options

View all photos for Classic Deluxe Garden View

Classic Deluxe Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin

Deluxe Twin | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Twin

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe with Garden View

Deluxe with Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe with Balcony

Deluxe with Balcony | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe with Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite with Terrace

Junior Suite with Terrace | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite with Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedrooms Suite

Two Bedrooms Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Two Bedrooms Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Country Cottage Private Garden & Bathtub

Country Cottage Private Garden & Bathtub | Hypo-allergenic bedding, in-room safe, individually decorated

Country Cottage Private Garden & Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Fireplace

Junior Suite with Fireplace | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite with Fireplace

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Deluxe

Premium Deluxe | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe with Patio

Premium Deluxe with Patio | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe with Patio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Deluxe with Garden

Premium Deluxe with Garden | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe with Garden

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Duplex

Spa Duplex | Hypo-allergenic bedding, in-room safe, individually decorated

Spa Duplex

  • Sleeps 2
  • 1 Double Bed

View all photos for Somerset Suite

Somerset Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Somerset Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Modern Suite

Modern Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Modern Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Lodge

Garden Lodge | Hypo-allergenic bedding, in-room safe, individually decorated

Garden Lodge

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Shepton Mallet

Located within a leisurely stroll of Kilver Court, Montigo Resorts, Somerset is within a few miles (5 km) of Royal Bath and West Showground. This 28-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Kilver Court - 15 min walk - 0.8 miles
  • Royal Bath and West Showground - 7 min drive - 4.4 miles
  • Wells Cathedral - 18 min drive - 13.2 miles
  • Cheddar Gorge - 28 min drive - 20.8 miles
  • Longleat Safari and Adventure Park - 29 min drive - 19.8 miles

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪The Cheeky Bean - ‬3 min drive
  • ‪The Thatched Cottage Inn - ‬4 min walk
  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪Meal Machine - ‬8 min walk

About this property

Montigo Resorts, Somerset

Guests staying at Montigo Resorts, Somerset enjoy access to a full-service spa, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and pet grooming services. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and Smart TVs with DVD players. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 50 per accommodation, per stay
  • Food and water bowls and pet grooming services are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Charlton House Hotel

Charlton House Spa Hotel

Charlton House Spa Hotel Shepton Mallet

Charlton House Spa Shepton Mallet

Charlton Spa Hotel

Bannatyne`s Charlton House Hotel Shepton Mallet

Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

Charlton Hotel Shepton Mallet

Charlton House Spa

Montigo Resorts Somerset

Charlton House Spa Hotel

Montigo Resorts, Somerset Hotel

Montigo Resorts, Somerset Shepton Mallet

Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is a free cancellation option available at Montigo Resorts, Somerset?

Montigo Resorts, Somerset offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Montigo Resorts, Somerset?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on May 25, 2026 start from $202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Montigo Resorts, Somerset?

This hotel is located in Shepton Mallet within a short 14-minute walk of Kilver Court. Royal Bath and West Showground is also within a driving distance of 2.5 mi.

Is there parking available at Montigo Resorts, Somerset?

Yes, self parking is offered for free at the hotel.

Is there a spa at Montigo Resorts, Somerset?

Charlton House Spa is the hotel's spa and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Montigo Resorts, Somerset include a casino on the premises?

No, Montigo Resorts, Somerset doesn't have a casino.

Will I find an indoor pool at Montigo Resorts, Somerset?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Montigo Resorts, Somerset?

There are plenty of amenities for couples at this hotel, including a restaurant, private picnics, and proposal/romance packages.

Are there hot tubs at Montigo Resorts, Somerset?

No, but this hotel does have a sauna.

Does Montigo Resorts, Somerset feature a restaurant that includes a breakfast menu?

Yes, Montigo Resorts, Somerset serves continental breakfast each morning for a surcharge from its restaurant.

Will Montigo Resorts, Somerset allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Montigo Resorts, Somerset for a fee of GBP 50 per accommodation, per stay. The property also provides grooming services and food and water bowls.

Are there connecting rooms at Montigo Resorts, Somerset?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Montigo Resorts, Somerset?

The closest major airport to Montigo Resorts, Somerset is Bristol International Airport (BRS), which is 21.4 mi away (41 minutes by car).

Are there rooms with balconies at Montigo Resorts, Somerset?

No, you won't find guestrooms with balconies at Montigo Resorts, Somerset.

Does Montigo Resorts, Somerset have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Montigo Resorts, Somerset.

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 181 out of 353 reviews
Rating 8 - Good. 91 out of 353 reviews
Rating 6 - Okay. 40 out of 353 reviews
Rating 4 - Poor. 26 out of 353 reviews
Rating 2 - Terrible. 15 out of 353 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Traveled with partner
Liked: Amenities
Never stayed in a hotel before with so many restrictions. Unable to check-in before 3pm, or use any of the leisure facilities until then. Had to pay £50/night for my dog to accompany me when I booked the hotel specifically because it was advertised as dog-friendly. The dinner was poor quality, bread stale, and not worth the price charged.
Stayed 1 night in Nov 2025

2/10 Terrible

Adam

Disliked: Staff & service, amenities
Disappointing stay and poor management response Unfortunately, this visit was a real let-down. Key spa facilities were not available, including the outdoor pool and jets, and there was visible refurbishment taking place during the weekend, which significantly affected the atmosphere - this wasn’t communicated in advance. The car park was poorly maintained with potholes and damage as well as an outside wall. Most disappointing was the response from staff and management. We raised these issues multiple times during our stay, including with the front desk manager, but nothing was done to resolve them.
Stayed 1 night in Jan 2026

2/10 Terrible

Rich

Disliked: Staff & service, property conditions & facilities, room comfort
A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy. Now the negatives, Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel
Stayed 1 night in Jan 2026

6/10 Okay

Joanna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.
Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 3 nights in Dec 2025

6/10 Okay

Aimee

Liked: Cleanliness
Disliked: Amenities
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Stayed 1 night in Nov 2025

2/10 Terrible

Jason

Disliked: Cleanliness, amenities
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Stayed 1 night in Dec 2025

4/10 Poor

Ian

Alarm went off at 5:30 in the morning outside our
Stayed 1 night in Nov 2025

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facilities and staff were excellent. Comfortable accommodation
Stayed 2 nights in Nov 2025

4/10 Poor

Kylie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally faulty towers.
Stayed 1 night in Nov 2025

8/10 Good

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, room comfort
All facilities so accessable. Clean and warm.
Stayed 2 nights in Nov 2025

6/10 Okay

Jade

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!
Stayed 2 nights in Oct 2025

6/10 Okay

Neil

Stayed 1 night in Oct 2025

6/10 Okay

Samantha

Liked: Cleanliness
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 2 nights in Sep 2025

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
Ceiling mould
A wipe in corners of the bath
Toilet windows. Toilet area was so cold. Tiles but no heating at all
Could have been a simple maintenance job but they didn’t bother.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Liam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lee

Stayed 1 night in Aug 2025

8/10 Good

Laura

Stayed 2 nights in Aug 2025

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Montego was Magnificent

I loved our night here and so wish we had booked a night after Glastonbury to recover.
Stayed 1 night in Jun 2025

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