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HUALUXE Shanghai Twelve at Hengshan by IHG

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for HUALUXE Shanghai Twelve at Hengshan by IHG

Exterior
2 restaurants, Fusion cuisine
In-room safe, desk, laptop workspace, free cribs/infant beds
Exterior
1 King Bed Standard | Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031
  • Place, Former French Concession
    ‪1 min walk‬
  • Place, Jing'an Temple
    ‪3 min drive‬
  • Place, Xintiandi Style Shopping Centre
    ‪5 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed) | In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Suite, 1 King Bed (with Round Daybed)

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cribs/infant beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard Courtyard View

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room - Courtyard-View (Double Bed)

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room - Courtyard-View (Double Bed)

  • Sleeps 2

View all photos for 1 King Bed Junior Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Junior Suite

  • Sleeps 2

View all photos for President Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

President Suite

  • Sleeps 2

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • Sleeps 2

View all photos for Handicapped-friendly Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Handicapped-friendly Double Room

  • Sleeps 2

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • Sleeps 2

View all photos for 2 Queen Beds Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room

  • Sleeps 2

View all photos for Courtyard Deluxe Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Courtyard Deluxe Double Room

  • Sleeps 2

View all photos for 2 Queen Beds Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium Courtyard View

  • Sleeps 2

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Queen Room

  • Sleeps 2

View all photos for 1 King Bed Deluxe STE with Round Daybed

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Deluxe STE with Round Daybed

  • Sleeps 2

View all photos for 1 King Bed 1 Bedroom Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed 1 Bedroom Suite

  • Sleeps 2

About the neighborhood

Shanghai

Located in Xuhui, HUALUXE Shanghai Twelve at Hengshan by IHG is adjacent to Hengshan Road and within a mile (2 km) of Shanghai Medical College of Fudan University. This 5-star hotel welcomes guests with 169 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Former French Concession - 1 min walk - 0.0 miles
  • Xujiahui Shopping District - 19 min walk - 1.0 mile
  • Jing'an Temple - 3 min drive - 1.7 miles
  • People's Square - 5 min drive - 3.1 miles
  • Xintiandi Style Shopping Centre - 5 min drive - 2.6 miles

Getting around

  • Zhaojiabang Road Station - 6 min walk
  • Shanghai South Railway Station - 9 min drive
  • Hongqiao International Airport (SHA) - 32 min drive

Restaurants

  • ‪H2 Restaurant - ‬6 min walk
  • ‪le Comptoir de Pierre Gagnaire - ‬1 min walk
  • ‪Dim Sum Garden - ‬3 min walk
  • ‪la Boulangerie et Patisserie by Pierre Gagnaire - ‬3 min walk
  • ‪T12: Lab - ‬2 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan by IHG

Luxury hotel with 2 restaurants and a full-service spa
HUALUXE Shanghai Twelve at Hengshan by IHG features a full-service spa, an indoor pool, and a children's pool. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a gym, a steam room, and free WiFi in public areas.
42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and bathrobes. IPod docks, espresso makers, and free newspapers are also available.
An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

Lobby

Radisson Collection Hotel Xing Guo Shanghai

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 292 reviews
$132 nightly
The price is $140
Oct 8 - Oct 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: CNY 288 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 12 Hengshan
  • Lobby Lounge
  • Tops and Terrace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hydrotherapy
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 288 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Is free cancellation available at HUALUXE Shanghai Twelve at Hengshan by IHG?

HUALUXE Shanghai Twelve at Hengshan by IHG offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan by IHG?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at HUALUXE Shanghai Twelve at Hengshan by IHG on Oct 8, 2025 start from $116.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to HUALUXE Shanghai Twelve at Hengshan by IHG?

This hotel is situated in Xuhui, just steps from Hengshan Road. You'll also find The Bund and Xintiandi Style Shopping Centre within a short drive.

Will I be able to park at HUALUXE Shanghai Twelve at Hengshan by IHG?

No, there isn't parking at this hotel.

Is a spa located at HUALUXE Shanghai Twelve at Hengshan by IHG?

There is a full-service spa available for guests to enjoy and services include prenatal massages, hydrotherapy, and body treatments.

Does HUALUXE Shanghai Twelve at Hengshan by IHG have a casino at the property?

No, HUALUXE Shanghai Twelve at Hengshan by IHG doesn't have a casino.

Is there an indoor pool at HUALUXE Shanghai Twelve at Hengshan by IHG?

Yes, this hotel has an indoor pool.

Is HUALUXE Shanghai Twelve at Hengshan by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Are there hot tubs at HUALUXE Shanghai Twelve at Hengshan by IHG?

No, but guests can enjoy a steam room at this hotel.

Does HUALUXE Shanghai Twelve at Hengshan by IHG feature a restaurant that includes a breakfast menu?

Yes, HUALUXE Shanghai Twelve at Hengshan by IHG has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does HUALUXE Shanghai Twelve at Hengshan by IHG allow pets to stay for free?

No, pets and service animals aren't allowed at HUALUXE Shanghai Twelve at Hengshan by IHG.

Does HUALUXE Shanghai Twelve at Hengshan by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from HUALUXE Shanghai Twelve at Hengshan by IHG?

The closest major airport to HUALUXE Shanghai Twelve at Hengshan by IHG is Hongqiao International Airport (SHA), which is 7.8 mi away (32 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is located 28.2 mi away (47-minute drive).

Are there rooms with balconies at HUALUXE Shanghai Twelve at Hengshan by IHG?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Does HUALUXE Shanghai Twelve at Hengshan by IHG have a wedding venue?

Take advantage of the wedding venue at HUALUXE Shanghai Twelve at Hengshan by IHG if you plan to say "I do" during your trip.

HUALUXE Shanghai Twelve at Hengshan by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 136 reviews
Rating 8 - Good. 48 out of 136 reviews
Rating 6 - Okay. 8 out of 136 reviews
Rating 4 - Poor. 3 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chin, Bronx

Stayed 4 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great property with walking access to local food establishments and metro station right across the street
Stayed 4 nights in May 2025

8/10 Good

Huong

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Margaret

Stayed 2 nights in Oct 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Winton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.
Stayed 2 nights in Oct 2024

8/10 Good

Yudong

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

JINHUA

Stayed 2 nights in Jul 2024

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, multi choice breakfast, nice enviornment
Stayed 13 nights in May 2024

2/10 Terrible

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai

8/10 Good

Sandesha

Traveled with partner
Very good location, staff and clean rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything met or exceeded expectations but Abby at the front desk was simply supe.b
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, like their breakfast. The option for dinner could be improved.
Stayed 12 nights in Oct 2023

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is relatively new with very good location
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good architecture, lukewarm services.

Well designed architecture and rooms. But the front desk staff were not earnest about the prices needed for the paid room upgrade.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

jean

Liked: Cleanliness, property conditions & facilities, room comfort
difficult to get a taxi
Stayed 1 night in Sep 2019

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