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Four Seasons Hotel Shanghai

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Four Seasons Hotel Shanghai

Lobby sitting area
Indoor pool
Front of property
Four Seasons, Executive Suite, 2 Twin Beds | View from room
TV, DVD player, iPod dock, pay movies

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym

Explore the area

Map
500 Weihai Road, Shanghai, Shanghai, 200041
  • People's Square
    ‪13 min walk‬
  • Jing'an Temple
    ‪2 min drive‬
  • Xintiandi Style Shopping Centre
    ‪2 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪37 min drive‬

Room options

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About the neighborhood

Shanghai

Located in Downtown Shanghai within a short walk of People's Square, Four Seasons Hotel Shanghai is within a mile (2 km) of other popular sights such as Shanghai Museum. This 422-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • People's Square - 13 min walk - 0.7 miles
  • Former French Concession - 1 min drive - 0.6 miles
  • Jing'an Temple - 2 min drive - 1.4 miles
  • Xintiandi Style Shopping Centre - 2 min drive - 1.1 miles
  • The Bund - 3 min drive - 2.2 miles

Getting around

  • South Huangpi Road Station - 8 min walk
  • Shanghai Railway Station - 11 min drive
  • Hongqiao International Airport (SHA) - 24 min drive

Restaurants

  • ‪Small Arms Big Heart有容乃大 - ‬3 min walk
  • ‪丰色火锅 - ‬6 min walk
  • ‪Peterrita CHOCOLATE CAFE - ‬3 min walk
  • ‪Top Cellar - ‬2 min walk
  • ‪小林煎饼 - ‬3 min walk

About this property

Four Seasons Hotel Shanghai

Luxury hotel with 4 restaurants and a full-service spa
At Four Seasons Hotel Shanghai, guests enjoy a full-service spa, an indoor pool, and a gym. Valet parking is available for CNY 30 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and bathrobes. IPod docks, sitting areas, and refrigerators are also available.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Qin the Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Self parking on site (CNY 120 per day)
  • Valet parking on site (CNY 30 per night)

Food and drink

  • Daily buffet breakfast available for a fee: CNY 262 per person
  • 4 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Studio
  • Si Ji Xuan

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 37 floors
  • Banquet hall
  • Built in 2002
  • Renovated entire property - April 2016
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 288.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 262 per person
  • Self parking fee: CNY 120 per day
  • Valet parking fee: CNY 30 per night
  • Rollaway bed fee: CNY 288.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • Free WiFi in public areas has a 3-device limit.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons Hotel
Shanghai Four Seasons
4 Seasons Hotel Shanghai
Four Seasons Shanghai Shanghai
Four Seasons Hotel Shanghai Hotel
Four Seasons Hotel Shanghai Shanghai
Four Seasons Hotel Shanghai Hotel Shanghai

Frequently asked questions

What's there to see near Four Seasons Hotel Shanghai?

This hotel is situated in Downtown Shanghai within a short 9-minute walk of West Nanjing Road and also 15 minutes on foot from People's Square. You'll also find The Bund and Jing'an Temple within a short drive.

Is there parking available at Four Seasons Hotel Shanghai?

Yes, valet parking is offered for CNY 30 per night.

Is a spa located at Four Seasons Hotel Shanghai?

Qin the Spa is the hotel's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Four Seasons Hotel Shanghai have a casino on the premises?

No, Four Seasons Hotel Shanghai doesn't have a casino.

Will I find an indoor pool at Four Seasons Hotel Shanghai?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Four Seasons Hotel Shanghai?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Four Seasons Hotel Shanghai?

Yes, this hotel has a spa tub.

Does Four Seasons Hotel Shanghai have a restaurant that serves breakfast?

Yes, Four Seasons Hotel Shanghai has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Four Seasons Hotel Shanghai allow pets to stay free of charge?

No, pets aren't allowed at Four Seasons Hotel Shanghai.

Are there connecting rooms at Four Seasons Hotel Shanghai?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Four Seasons Hotel Shanghai?

The closest major airport to Four Seasons Hotel Shanghai is Hongqiao International Airport (SHA), which is 8.3 mi away (24 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is located 28.5 mi away (46-minute drive).

Are there rooms with balconies at Four Seasons Hotel Shanghai?

No, at Four Seasons Hotel Shanghai, there aren't any guestrooms that list a balcony.

Does Four Seasons Hotel Shanghai have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Four Seasons Hotel Shanghai.

Four Seasons Hotel Shanghai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 299 out of 469 reviews
Rating 8 - Good. 124 out of 469 reviews
Rating 6 - Okay. 32 out of 469 reviews
Rating 4 - Poor. 11 out of 469 reviews
Rating 2 - Terrible. 3 out of 469 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great part of Shanghai

Wonderful king room with a desk, sofa and coffee table. Giant bathroom too!
Stayed 3 nights in Jan 2020

8/10 Good

Kelvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Centrally Located Hotel

Hotel was nice with ample space within the room. Very comfortable bed and centrally located within the shopping districts. Food and dining options were plenty in the vicinity
Stayed 4 nights in Dec 2019

2/10 Terrible

Markus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abominable service, unclean rooms

Upon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice. I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly. For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder. I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed. There are tons of better options in this city in the same price range.
Stayed 2 nights in Jan 2020

10/10 Excellent

Fenda

Stayed 1 night in Jan 2020

10/10 Excellent

tee wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Greta, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Friendly and professional, but not at all stuffy. Very family-friendly. Nice touches such as stuffed animal for my daughter and birthday treats at lovely breakfast and waiting for me in room at end of the day. Not the newest or most high tech property but beautiful and clean. Highly recommend and can’t wait to go back!
Stayed 5 nights in Dec 2019

10/10 Excellent

Canson, LA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT is a very good property in the area, convenient to go everywhere within walking distance.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff are excellent. They are very responsive and professional, as one would expect at a Four Seasons and in Shanghai. The location is also ideal, near multiple metro lines and within walking distance from a number of great neighborhoods. At the same time, the rooms themselves are a bit tired. The thing that struck me in walking into the room was the carpet. It was worn and there was a dark ring around the parameter of the room, under the baseboard, where dirt has collected over time. Some of the accessories like the bed skirt also seemed a bit old. All and all, I kept wondering why Four Seasons continues to keep its name on this property, without a renovation. It wasn't a bad experience, and I might consider staying there at the future, though I expected more given the Four Seasons name.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel , staff were really friendly .
Stayed 7 nights in Dec 2019

8/10 Good

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice stay

It’s a very nice stay. Hotel has good quality in terms of the staff service, the manner how they are trained, the caring for the customers, the cleanliness of the rooms etc. Even though the hotel rooms look a little bit old, the bed is comfortable. And the location of the hotel is fabulous. Breakfast is good too.
Stayed 3 nights in Dec 2019

10/10 Excellent

Shakil

Stayed 1 night in Nov 2019

6/10 Okay

Sai Kai

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

bad experience

terrible sinking stayed there many times
Stayed 5 nights in Nov 2019

10/10 Excellent

ENRIQUE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Four Seasons Shangai experiences

Excellent attention and service. Room was clean and comfortable. All needs for business and family’s were fulfilled. Food was 1st class and delicious. Certainly will come back
Stayed 4 nights in Oct 2019

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in could be better

Very nice two night stay. Great location. All’s well except check in is a bit off. The receptionist just check me in, took a dep and copied my passport , handed me my key and pre-ordered train ticket and said I am good to go. I just got off an early morning flight from Seoul having to get up at 5am that morning and is not at my best so I just left and go to my room. Half way through unpacking, I realize that the receptionist missed informing me regarding breakfast that come with the room and wifi. This is not such a big deal cause I will find out soon or later but given this is a Four Season Hotel I naturally set the par higher. First time this ever happen during a check in. I always booked room with breakfast and without fail, I’ll be inform that breakfast comes with the booking and where the breakfast spot is located snd also wifi information. Even at much lesser hotels. Ended up calling the front desk for info. Like I said not a big deal but I expected better from a Four Season. I’ll be checking back for two more evenings on the 19th after my trip to SuZhou. i’ll see if it is a norm or just a one time oversight with the hotel. All other services are as expected from a Four Season.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the room size view. I was surprised for the hotel at that level, and this was my 4th time staying there.
Stayed 2 nights in Oct 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service. It made me and my family feels so welcome. Thank you!
Stayed 4 nights in Sep 2019

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

average hotel nothing wow about it, pretty ok. everything was as it should be in a four seasons
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the manager who helped out by one of my complaints properly. They also had great selection of breakfast. One of the staff, Louis, was very courteous and helpful. I will come back.
Stayed 3 nights in Sep 2019

10/10 Excellent

Weng Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Unable to use the executive club for 3 days. I’m done with 4 seasons. I want total compensation for my last 3 days there. I strongly recommended you check for events there before securing executive club benefits.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

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