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Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

5.0 star property
Luxury hotel with 2 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

Lobby lounge
Deluxe Room, 1 King Bed, Non Smoking | Restaurant | 2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service

Explore the area

View in a map
San Fernando 2, Seville, Seville, 41004
  • Royal Alcázar of Seville
    ‪2 min walk‬
  • Seville Cathedral
    ‪5 min walk‬
  • Plaza de España
    ‪11 min walk‬
  • Seville (SVQ-San Pablo)
    ‪12 min drive‬

Room options

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Premium Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, City View

LED TV, pay movies

Deluxe Suite, 1 Bedroom, Non Smoking, City View

  • 495 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 1 Bedroom, Non Smoking

  • 495 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room | LED TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 1615 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 Bedroom, Non Smoking

  • 1109 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 Bedroom, Non Smoking

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Twin Beds, Non Smoking

Deluxe Double Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room, 2 Twin Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed, Non Smoking

Deluxe Double Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Twin Beds, Non Smoking, Terrace

1 bedroom, premium bedding, down comforters, minibar

Grand Room, 2 Twin Beds, Non Smoking, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room, 2 Twin Beds, Non Smoking

Grand Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Grand Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(14 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, minibar

Grand Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(21 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, Terrace

1 bedroom, premium bedding, down comforters, minibar

Grand Room, 1 King Bed, Non Smoking, Terrace

9.2 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Corner

Grand Suite, 1 Bedroom, Non Smoking, Corner | 1 bedroom, premium bedding, down comforters, minibar

Grand Suite, 1 Bedroom, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 850 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Seville

Located in Historical Center, Hotel Alfonso XIII, a Luxury Collection Hotel, Seville is next to popular attractions like Royal Alcázar of Seville and University of Seville. This 148-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a conference center.

What's nearby

  • Royal Alcázar of Seville - 2 min walk - 0.1 miles
  • Seville Cathedral - 5 min walk - 0.3 miles
  • Giralda Tower - 7 min walk - 0.4 miles
  • Plaza de España - 11 min walk - 0.6 miles
  • Plaza de Armas Shopping Center - 16 min walk - 0.9 miles

Getting around

  • Puerta Jerez Tram Stop - 1 min walk
  • San Bernardo Station - 16 min walk
  • San Pablo Airport (SVQ) - 27 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬3 min walk
  • ‪San Fernando - ‬1 min walk
  • ‪100 Montaditos - ‬4 min walk

About this property

Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

Luxury hotel with 2 restaurants and a 24-hour fitness center
At Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, guests enjoy features like an outdoor pool, a 24-hour gym, and a sauna. Parking is EUR 30 per day (EUR 30 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 71.50 per room one way. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and free newspapers.
LED TVs come with pay movies, and guests can stay connected with free wired internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, safes, and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Awards and affiliations

Hotel Alfonso XIII, a Luxury Collection Hotel, Seville is listed in the 2021 Travel + Leisure 500.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 30 per day)
  • Valet parking on site (EUR 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 32 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Bar Americano
  • Ena Sevilla
  • Restaurante San Fernando

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Conference center (12,066 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1928
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Guests are required to contact this property by WhatsApp prior to arrival to arrange check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 82.5 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 32 per person
  • Airport shuttle fee: EUR 71.50 per room (one way)
  • Self parking fee: EUR 30 per day
  • Valet parking fee: EUR 30 per day
  • Rollaway bed fee: EUR 82.5 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses solar energy.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Alfonso Hotel
Alfonso Xiii
Alfonso Xiii Hotel
Alfonso Xiii Seville
Hotel Alfonso
Hotel Alfonso Xiii
Hotel Alfonso Xiii Seville
Hotel Xiii
Xiii Alfonso
Hotel Alfonso XIII Luxury Collection Hotel Seville
Hotel Alfonso XIII Luxury Collection Hotel
Alfonso XIII Luxury Collection Seville
Alfonso XIII Luxury Collection
Hotel Alfonso XIII, a Luxury Collection Hotel, Seville Hotel
Hotel Alfonso XIII, a Luxury Collection Hotel, Seville Seville

Frequently asked questions

Is free cancellation available at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Hotel Alfonso XIII, a Luxury Collection Hotel, Seville offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville on Aug 20, 2025 start from $343.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

This hotel is situated in Historical Center, just steps from Royal Alcázar of Seville, and within a 10-minute walk of Seville Cathedral and Giralda Tower. You'll also find Plaza de España and Metropol Parasol less than a mile away.

Will I be able to park at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Yes, valet parking is offered for EUR 30 per day. Accessible parking and electric car charging are also available for guests.

Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville feature a casino on the premises?

No, Hotel Alfonso XIII, a Luxury Collection Hotel, Seville doesn't have a casino.

Will I find an indoor pool at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

This boutique hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville have a restaurant with a breakfast menu?

Yes, Hotel Alfonso XIII, a Luxury Collection Hotel, Seville has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel Alfonso XIII, a Luxury Collection Hotel, Seville allow pets to stay for free?

No, pets aren't allowed at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville though service animals are welcome.

Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

The closest major airport to Hotel Alfonso XIII, a Luxury Collection Hotel, Seville is San Pablo Airport (SVQ), which is 13.7 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy garden or pool views.

Hotel Alfonso XIII, a Luxury Collection Hotel, Seville Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 809 out of 1003 reviews
Rating 8 - Good. 127 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 12 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Traveled with group
During our 8 day trip we spent time in 3 hotels, this one was by far the most expensive but sadly the most disappointing. It's the kind of place that treats the elite with Kidd gloves but the random guest is a nuisance. We saw guests being offered champagne but not us! Our room was painted black with red accents, very dark and sombre. The restaurants were fine, expensive but we were expecting that. It's in a wonderful location which is the biggest reason to stay.
Stayed 3 nights in May 2025

10/10 Excellent

Jorge

Stayed 2 nights in Apr 2025

2/10 Terrible

Tucker

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I stayed for two nights on a business trip in which the air-conditioning never worked. A repair man came the first night and said it was working and left a fan for me. The AC never worked and no one acknowledged that. My second day became even more ridiculous when the power in the room went out three times while I was trying to get ready for work and then later to check out. The repairman came three times and seemed rather annoyed with me and the front desk didn’t do anything but say I’m sorry. For the price of these rooms, and the quality expected, I was incredibly disappointed, and I will never stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Stayed 3 nights in May 2025

10/10 Excellent

Antoine

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Raquel

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Not what it once was. This was our 4th stay at the hotel since 2014. The hotel is beautiful, majestic really and well located but most definitely not a 5 Star service that goes above and beyond for its clients as it once was. Particularly when it comes to families with younger children. The icing on the cake is that my Chanel make up kit disappeared after the room was cleaned for checkout. For which, I received no apology from the staff.

10/10 Excellent

Maresa L

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel, Aledo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, great staff
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

Disappointed

Hotel is undergoing renovations and the construction noise is not pleasant, they should advise guests, when reservations were made. Coffee mugs when we used we had to ask service to bring to the room. Phones to call room service not working… just not a good experience for the high price we paid.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, superb location!
Stayed 2 nights in Mar 2025

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel in town
Stayed 3 nights in Dec 2024

2/10 Terrible

melinda

Stayed 3 nights in Feb 2025

10/10 Excellent

Orijit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Bhupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Been to hotel for many years but first time stayed there. Lovely hotel - thoroughly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. The staff is lovely!
Stayed 5 nights in Feb 2025

10/10 Excellent

Sarah

Lovely 2 night stay, beatific place
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

simply superb

Beautiful hotel worth every one of its 5 stars!
Stayed 1 night in Feb 2025

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Oganes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel with perfect location
Stayed 3 nights in Feb 2025

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Dominique, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful hotel in the heart of the historical district of Seville. Walking distance of all main attractions and several restaurants. Amazing architecture and great service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Fit for a King

Best hotel experience I have ever had in Europe.
Stayed 4 nights in Jan 2025

2/10 Terrible

smurak

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a horror movie. We paid 2.500 euro for 1 night and we received a room in 18 degrees, and smelling sewage. They said it will be heated in 10 min, there was no change after an hour and we called technical service. Someone came, check the air conditioning again and one of the rooms was a bit heated. We went out for a dinner and got back to the room around 23hrs. The smell in our bedroom was worst, we opened the windows, kids were asleep so we had to stay in the room last night. I woke up around 03:30 in the morning with a horrible smell, I was about to vomit. We moved to the kids room, the room was freezing... So, we tried to sleep 4 people, in 2 single beds in a freezing room. I really pissed off and went down to the reception, they apologised etc. A cleaner and technician came, they sprayed some air freshener and gave us an electrical heater. You can imagine out frustration. We met with the front desk manager after the breakfast, he said they will do the best to compensate for previous night and make sure that we will have the rest of our stay perfect. We will see....
Stayed 1 night in Jan 2025

10/10 Excellent

Mariano

Stayed 1 night in Dec 2024

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