When we arrived in Saskatoon it was difficult to get hold of the host. We finally got the code and it didn't work. We got in after an hour and a half. The next day, again, the lock wouldn't open the door. We waited 3 hours for the host, plus communicating with VRBO, and finally had to find our own accommodations.-Host was hard to reach-Heat wasn't working properly-Rug in livingroom was filthy and had a terrible smell.-Not enough cups and plates-No hand soap shampoo-No stopper for the sink-No fuel for the barbecue Elizabeth