4/10 Poor
Meredith L
Feb 16, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nearly Trapped!
There were some pros to staying here:
1) it was very clean.
2) it is not downtown, but easy to get to from downtown
3) the relatively low price during Dance Flurry weekend
4) the rooms have been updated since my last stay
However, there were some quite serious cons. When I first arrived at the hotel, I had been given the wrong room number, and frightened another guest. When I got to my room, there was no key, as the message had specified there would be. Being able to lock the door when you leave your hotel room is a basic expectation of mine. I called the number I’d been given, which is not the same as the listed number on Google maps or the one I was given when I called that listed number. The person at that number told me she could come in half an hour with another. It took closer to an hour for her to arrive. Furthermore, the door sticks, and so with the key is still very hard to open. More seriously, that night, knowing that the key that should’ve been there could’ve been taken by someone else, I bolted the door. (The chain lock was missing the chain.) in the morning. I could not get the bolt open! After trying for over 15 minutes, I made plans to leave the room through the window. I called that number again and reached no one but left a voicemail. I gave the door one last desperate attempt and was able to free myself, and left a second voicemail to that effect. I never heard back from the hotel at all in response to these problems. I will not return.
Meredith L
Stayed 2 nights in Feb 2025