2/10 Terrible
Zara
Aug 3, 2025
I arived at 4:00 pm, at check in time, my room wasn’t ready. They took my information down and said they’d let me know when it was ready( they never did ). An hour later I was furious and went to the front of thr out of control line and told them I needed my room NOW. I had been on the road for over six hours and my son had thrown up all over himself. They finally gave me my room and I went to wash his clothes and I didn’t have change . I went to the front desk to get change for the washing machine, they informed me they did not have enough change to wash and dry, but I had enough to wash. I finally had enough to wash a load of laundry than the washing machine didn’t work.
The following day I called downstairs for towels, they never arrived. The morning of checkout I called to ask for extra toilet paper and they said they would send it up, 30 minutes later I still didn’t get it. I called again and they said they’ll bring it up and they never did. I had to go find a housekeeper on one of the floors to ask them for a roll of toilet paper.
I have stayed at this hotel twice, this is the place that we stay every summer for our Santa Cruz trip and I will never go to this hotel again. Our experience at this hotel put a damper on our entire trip. This was the worst stay I have ever had.
Zara
Stayed 2 nights in Aug 2025