InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property
Luxury San Rafael hotel connected to a shopping center, 5-minute walk to Multiplaza Mall Escazu

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Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

Interior
Property video
Exterior
Couples treatment rooms, sauna, steam room, Turkish bath
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Hospital Cima San José
    ‪17 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

Premium Room, 1 King Bed, Club Lounge Access

  • Mountain view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Club Lounge Access

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access (Pool View)

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Club Lounge Access

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

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About the neighborhood

San Rafael

Multiplaza Mall Escazu is within a 5-minute walk of InterContinental Costa Rica at Multiplaza Mall by IHG while other popular sites like Hospital Cima San José are within a mile (2 km). This 372-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 4 restaurants. It's connected to a shopping center in central San Rafael and also close to Avenida Escazú Shopping Center and Business Center Forum 1.

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.1 miles
  • Plaza Itskazú - 11 min walk - 0.6 miles
  • Plaza Tempo - 14 min walk - 0.8 miles
  • Hospital Cima San José - 17 min walk - 1.0 mile
  • Avenida Escazú Shopping Center - 2 min drive - 1.1 miles

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪La Oliva Verde - ‬8 min walk
  • ‪The Market - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Zambra - ‬1 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury San Rafael hotel connected to a shopping center, 5-minute walk to Multiplaza Mall Escazu
Guests of InterContinental Costa Rica at Multiplaza Mall by IHG have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is offered for CRC 7800 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, minibars, and espresso makers. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (31,215 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Are free cancellation options available at InterContinental Costa Rica at Multiplaza Mall by IHG?

InterContinental Costa Rica at Multiplaza Mall by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at InterContinental Costa Rica at Multiplaza Mall by IHG?

As of Feb 10, 2026, prices found for a 1-night stay for 2 adults at InterContinental Costa Rica at Multiplaza Mall by IHG on Mar 4, 2026 start from $246.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near InterContinental Costa Rica at Multiplaza Mall by IHG?

This hotel is located in San Rafael, a short 5-minute walk from Multiplaza Mall Escazu and also 13 minutes on foot from Plaza Itskazú. You'll also find Sabana Park and National Stadium of Costa Rica within a short drive.

Will I be able to park at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, secured valet parking is offered for CRC 7,800 per day. Accessible parking is also available for guests.

Is there a spa at InterContinental Costa Rica at Multiplaza Mall by IHG?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, body wraps, and couples treatments.

Does InterContinental Costa Rica at Multiplaza Mall by IHG feature a casino on the premises?

No, InterContinental Costa Rica at Multiplaza Mall by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Costa Rica at Multiplaza Mall by IHG?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 6:00 PM.

What do couples enjoy most about InterContinental Costa Rica at Multiplaza Mall by IHG?

There are many amenities for couples at this hotel, including Champagne service and in-room massages as well as 3 outdoor pools.

Are there hot tubs at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, guests can enjoy a spa tub at this hotel.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a restaurant that serves breakfast?

Yes, InterContinental Costa Rica at Multiplaza Mall by IHG has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does InterContinental Costa Rica at Multiplaza Mall by IHG allow pets to stay for free?

No, pets aren't allowed at InterContinental Costa Rica at Multiplaza Mall by IHG though service animals are welcome.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from InterContinental Costa Rica at Multiplaza Mall by IHG?

The closest major airport to InterContinental Costa Rica at Multiplaza Mall by IHG is San José (SYQ-Tobías Bolaños Intl.), which is 5.8 mi away (18 minutes by car). Another top airport is Juan Santamaria Intl. Airport (SJO), which is located 13 mi away (30-minute drive).

Are there rooms with balconies that I can book at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy garden or pool views.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at InterContinental Costa Rica at Multiplaza Mall by IHG.

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 741 reviews
Rating 8 - Good. 164 out of 741 reviews
Rating 6 - Okay. 69 out of 741 reviews
Rating 4 - Poor. 29 out of 741 reviews
Rating 2 - Terrible. 43 out of 741 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Kassandra

Stayed 3 nights in Oct 2025

10/10 Excellent

Eldar

Liked: Amenities
Disliked: Property conditions & facilities
Room was what ever needs maintenance but the place is nice good restaurants
Stayed 4 nights in Oct 2025

10/10 Excellent

alexandra

Stayed 5 nights in Oct 2025

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

J A

Stayed 5 nights in Oct 2025

6/10 Okay

Norka

Traveled with group
Liked: Cleanliness, staff & service
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
Woke up to a small pond in the front door on my way to the bathroom
Stayed 5 nights in Oct 2025

10/10 Excellent

J A

Stayed 4 nights in Oct 2025

8/10 Good

Karla

Stayed 2 nights in Oct 2025

10/10 Excellent

Paola

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah, New Berlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always been very happy!
Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, room comfort

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Stayed 5 nights in Sep 2025

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Charles

Stayed 2 nights in Sep 2025

4/10 Poor

Charles

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not used.
Stayed 2 nights in Sep 2025

10/10 Excellent

steven

Stayed 1 night in Sep 2025

2/10 Terrible

Benjamin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El personal del front desk es muy incompetente, la limpieza de la habitación muy mala, en mi opinión costo beneficio no funciona,
Stayed 5 nights in Sep 2025

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adam, paducah

Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo

Stayed 1 night in Aug 2025

8/10 Good

Liana

Stayed 4 nights in Aug 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Asante

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jill, Charlotte

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Stayed 2 nights in Jul 2025

6/10 Okay

Sylvia, New York

Business traveler
Liked: Amenities
Disliked: Staff & service
Overpriced for service
Stayed 5 nights in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025