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The Ritz-Carlton, San Francisco

5.0 star property
Luxury hotel with 2 restaurants and a fitness center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, San Francisco

2 restaurants, breakfast, lunch, dinner served; Californian cuisine
Property amenity
City view from property
Exterior
2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • Pet friendly
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
600 Stockton St, San Francisco, CA, 94108
  • Union Square
    ‪5 min walk‬
  • Moscone Convention Center
    ‪14 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

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Room options

View all photos for Deluxe Room, 2 Queen Beds

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(16 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Suite, Multiple Beds, Non Smoking

  • 1200 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Double Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Suite, Multiple Beds, Non Smoking

  • 1300 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Double Room, 2 Queen Beds, Non Smoking

Club Double Room, 2 Queen Beds, Non Smoking | 2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Club Double Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 600 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 2 Bedrooms

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Executive Suite, 2 Bedrooms

  • 1000 sq ft
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Executive Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(12 reviews)
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Grand Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

Club Room, 2 Queen Beds, Non Smoking | 2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(12 reviews)
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms

46-inch Smart TV with digital channels, TV, streaming services

Club Suite, 2 Bedrooms

  • 1200 sq ft
  • Sleeps 8
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(32 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Balcony

46-inch Smart TV with digital channels, TV, streaming services

Presidential Suite, 2 Bedrooms, Balcony

  • 1960 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Presidential Suite, 1 Bedroom, Non Smoking

  • 1960 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner | 2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • 475 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Signature Suite, 1 Bedroom, Non Smoking

  • 800 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 800 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

2 bedrooms, Frette Italian sheets, premium bedding, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking

  • 800 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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Omni San Francisco Hotel

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  • Pet friendly
  • Free WiFi
  • Restaurant
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9.6 out of 10, Exceptional, 1,118 reviews
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$213 nightly
$251 total
Total includes taxes and fees
Jul 2 - Jul 3
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About the neighborhood

San Francisco

Located in Downtown San Francisco, The Ritz-Carlton, San Francisco is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Embarcadero Center. This 336-room, 5-star hotel has 2 restaurants and a bar/lounge, along with a gym.

What's nearby

  • Union Square - 5 min walk - 0.3 miles
  • Moscone Convention Center - 14 min walk - 0.8 miles
  • Lombard Street - 19 min walk - 1.0 mile
  • Pier 39 - 3 min drive - 1.2 miles
  • Oracle Park - 3 min drive - 1.8 miles

Getting around

  • San Francisco Station - 3 min drive
  • California St & Stockton St Stop - 4 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Boba Guys - ‬4 min walk
  • ‪Home Coffee Roasters - Chinatown - ‬6 min walk
  • ‪Mister Jiu's - ‬4 min walk
  • ‪New Fortune Restaurant - ‬2 min walk
  • ‪Dim Sum Corner - ‬5 min walk

About this property

The Ritz-Carlton, San Francisco

Luxury hotel with 2 restaurants and a fitness center
At The Ritz-Carlton, San Francisco, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is offered for USD 97.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and a computer station.
46-inch Smart TVs come with digital channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets ensure a restful night. Sitting areas, minibars, and espresso makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 16.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 97 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 45 for adults and USD 22 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Parallel 37
  • The Lounge

Things to do

  • Designer stores
  • Gym
  • Wine tasting room

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24,864 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200.00 per accommodation, per stay
  • Dogs only
  • 2 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 47 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 45 for adults and USD 22 for children
  • Fee for in-room wireless internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 97.00 per day (in/out privileges)
  • Pet fee: USD 200.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel San Francisco
Ritz-Carlton San Francisco
San Francisco Ritz-Carlton
Ritz-Carlton San Francisco Hotel
San Francisco Ritz Carlton
Ritz San Francisco
The Ritz-Carlton Hotel San Francisco
The Ritz Carlton, Francisco
The Ritz-Carlton, San Francisco Hotel
The Ritz-Carlton, San Francisco San Francisco
The Ritz-Carlton, San Francisco Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at The Ritz-Carlton, San Francisco?

The Ritz-Carlton, San Francisco offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Ritz-Carlton, San Francisco?

As of Jun 30, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, San Francisco on Jul 6, 2025 start from $344.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Ritz-Carlton, San Francisco?

This hotel is situated in Downtown San Francisco within a short 5-minute walk of Union Square and also 11 minutes on foot from Embarcadero Center. You'll also find Pier 39 and Oracle Park within a short drive.

Is parking available on site at The Ritz-Carlton, San Francisco?

Yes, valet parking is offered for USD 97.00 per day with in/out privileges. Electric car charging is also available for guests.

Does The Ritz-Carlton, San Francisco feature a casino?

No, The Ritz-Carlton, San Francisco doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, San Francisco?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Ritz-Carlton, San Francisco?

There are plenty of amenities for couples at this hotel, including a bar, 2 restaurants, and a tasting room.

Does The Ritz-Carlton, San Francisco have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Ritz-Carlton, San Francisco have a restaurant with a breakfast menu?

Yes, The Ritz-Carlton, San Francisco has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will The Ritz-Carlton, San Francisco allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Ritz-Carlton, San Francisco for a fee of USD 200.00 per accommodation, per stay.

Are there connecting rooms at The Ritz-Carlton, San Francisco?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Ritz-Carlton, San Francisco?

The closest major airport to The Ritz-Carlton, San Francisco is Oakland Intl. Airport (OAK), which is 19.5 mi away (38 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.4 mi away (30-minute drive).

Are there rooms with balconies that I can book at The Ritz-Carlton, San Francisco?

Yes, some guestrooms at The Ritz-Carlton, San Francisco offer a balcony and may feature city views.

Does The Ritz-Carlton, San Francisco offer wedding services?

There are wedding services available at The Ritz-Carlton, San Francisco if that's in your vacation plans.

The Ritz-Carlton, San Francisco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1000 reviews
Rating 8 - Good. 131 out of 1000 reviews
Rating 6 - Okay. 38 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible experience with check in and check out. Gave me a 2 start motel vibes. System is down…. They can’t take payment. Ask me to go back. The next person has no idea what happened. Misunderstands me 3 times. No one could give a restaurant recommendation. They passed along a message to concierge whom never called.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexandra Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay.
Stayed 2 nights in Mar 2025

2/10 Terrible

Abdullah

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are phenomenal and made certain that my daughter had the best birthday imaginable. Thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

houn, oakland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to visit
Stayed 3 nights in Mar 2025

10/10 Excellent

kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Gary

Stayed 2 nights in Mar 2025

10/10 Excellent

Hye Young

Stayed 3 nights in Feb 2025

10/10 Excellent

Nicole, Sandwich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew Wook

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

arlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! All the staff was great
Stayed 1 night in Feb 2025

10/10 Excellent

HONG NHU, ARLINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and the club on 8th floor is awesome!
Stayed 1 night in Feb 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lina

Stayed 2 nights in Feb 2025

10/10 Excellent

Lena

Stayed 1 night in Jan 2025

4/10 Poor

Samer

Stayed 2 nights in Feb 2025

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Karla

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Do not stay here if you are traveling with someone with special needs and require an accessible room (barrier free shower)with two double beds. There is only one such room in the entire property! Joann, the Room Controller is an absolute nightmare - rude, condescending and not customer service oriented at all. Called me on Christmas Eve at 9pm my time) a mere 6 hours before departing for my flight on Christmas Day and told me to find another place to stay. Ladies and Gentlemen serving Ladies and Gentlemen, I don’t think so. So disappointing. The bright spot was the Guest Relations team.
Stayed 1 night in Dec 2024

10/10 Excellent

Ophelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was impeccable
Stayed 3 nights in Jan 2025

10/10 Excellent

Ruben

Liked: Staff & service, property conditions & facilities, room comfort

Club level stay

The hotel staff was superb, the rooms incredibly comfortable. We stayed at club level. We have been on club level before and this time the beverages served were not as good as in past times, and the food served was not to the same quality as in prior times. I don’t know if there has been a change in management, but for the price there should have been better drinks and food. The people who worked at club level are incredible. They welcomed us warmly, and were incredibly attentive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Neat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Joel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff very accommodating Making for a very pleasant stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicholas, Claremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

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