Best Western Plus Hacienda Hotel Old Town

Property class: 3

Choose dates to view prices

Photo gallery for Best Western Plus Hacienda Hotel Old Town

A pool area with lounge chairs and palm trees.
A round window with a view of a cityscape, palm trees, and a clear sky.
A buffet with various food options, wooden cabinets, and a ceiling fan.
A patio with a fountain, outdoor seating, and potted plants.
A hotel entrance with a covered patio, palm trees, and a flag.

Room options

View all photos for Accessible - 1 King, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a heater, and a window with wooden shutters.

Accessible - 1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Accessible - 2 Queen, Mobility Accessible, Roll In Shower, Non-Smoking

A hotel room with two beds, a wooden table, a desk, a ceiling fan, a TV, and a door with a window.

Accessible - 2 Queen, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 Queen Bed With Shower Wifi Microwave Refrigerator Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a television, and a ceiling fan.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

A hotel room with a large bed, a sofa, a desk, and a ceiling fan.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

8.8 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

A hotel room with a large bed, a desk, a television, and a ceiling fan.

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a television, and a ceiling fan.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a bed, two bedside lamps, a ceiling fan, a dresser, a television, and a framed picture on the wall.

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, two bedside lamps, a ceiling fan, a dresser, a television, and a framed picture on the wall.

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

A hotel room with a large bed, two bedside tables, a chair, a picture on the wall, and a window with blinds.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, a ceiling fan, and a mirror.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A bathroom with a toilet, sink, and towel rack.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A bathroom with a toilet, sink, and towel rack.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

A bathroom with a toilet, sink, and towel rack.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

7.0 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A bathroom with a toilet, sink, and towel rack.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A bathroom with a toilet, sink, and towel rack.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A bathroom with a toilet, sink, and towel rack.

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

San Diego

Located in Old Town San Diego, Best Western Plus Hacienda Hotel Old Town is adjacent to Old Town San Diego State Park and within a mile (2 km) of other popular sights like Marine Corps Recruit Depot. This 197-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Old Town San Diego State Park - 1 min walk - 0.1 miles
  • Heritage Park - 1 min walk - 0.1 miles
  • Mormon Battalion Historic Site - 1 min walk - 0.1 miles
  • Whaley House Museum - 3 min walk - 0.2 miles
  • Marine Corps Recruit Depot - 15 min walk - 0.8 miles

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Selva Coffee House - ‬14 min walk
  • ‪Cafe Coyote - ‬2 min walk
  • ‪Burger King - ‬16 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 30 per night, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a hot tub, meeting rooms, and conference space.
40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 30 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available during limited hours) or the train station. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

What's there to see near Best Western Plus Hacienda Hotel Old Town?

This hotel is situated in Old Town San Diego, just steps from Old Town San Diego State Park and Whaley House Museum. You'll also find Marine Corps Recruit Depot and Balboa Park within a short drive.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of Sep 1, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on Sep 7, 2026 start from $154, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Hacienda Hotel Old Town?

Yes, parking is offered for USD 30 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Does Best Western Plus Hacienda Hotel Old Town feature a casino on the premises?

No, Best Western Plus Hacienda Hotel Old Town doesn't have a casino.

Is there an indoor pool at Best Western Plus Hacienda Hotel Old Town?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Best Western Plus Hacienda Hotel Old Town?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Best Western Plus Hacienda Hotel Old Town?

No, there isn't a spa tub at this hotel.

Does Best Western Plus Hacienda Hotel Old Town have a restaurant that serves breakfast?

Yes, Best Western Plus Hacienda Hotel Old Town serves free full breakfasts at Old Town Tequila Factory each morning.

Will Best Western Plus Hacienda Hotel Old Town allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Hacienda Hotel Old Town though service animals are welcome.

Are there connecting rooms at Best Western Plus Hacienda Hotel Old Town?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Best Western Plus Hacienda Hotel Old Town?

The closest major airport to Best Western Plus Hacienda Hotel Old Town is San Diego Intl. Airport (SAN), which is 3.9 mi away (16 minutes by car). Another top airport is San Diego, CA (MYF-Montgomery Field), which is located 8.1 mi away (16-minute drive).

Can I book a room with a balcony at Best Western Plus Hacienda Hotel Old Town?

Yes, some guestrooms at Best Western Plus Hacienda Hotel Old Town offer a balcony and may feature courtyard views.

Does Best Western Plus Hacienda Hotel Old Town have a wedding venue on site?

Take advantage of the wedding venue at Best Western Plus Hacienda Hotel Old Town if you plan to say "I do" during your trip.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1195 out of 2122 reviews
Rating 8 - Good. 433 out of 2122 reviews
Rating 6 - Okay. 277 out of 2122 reviews
Rating 4 - Poor. 118 out of 2122 reviews
Rating 2 - Terrible. 99 out of 2122 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, great hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel it is beautiful and the staff is great
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this location, everyone was friendly and helpful!
Stayed 1 night in May 2026
Verified review

8/10 Good

Sairyn

Liked: Cleanliness, property conditions & facilities
Breakfast buffet was great
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing. Breakfast was amazing.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Been coming for 30+ years.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Simone Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location and space and staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old style hotel vibe. Loved that is walking distance to old town square
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel when we visit San Diego! We love that we can walk to Old Town just out the door
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Love Old Town it is close to a lot of restaurants shopping and we love walking the park
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Anne Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel layout and architectural style. Really nice to be in the middle of everything.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Fun pool and jacuzzi. In the heart of Old San Diego. Loved my stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Right in the middle of old town, you can walk to restaurants and bars. The rooms are older but have character.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was the selling point for us. Plus the location was great, next to Old Town San Diego.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff was great
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything you need; historic old town, great food, live music and train access just a short walk away if you want to see other parts of San Diego without having to drive
Stayed 1 night in May 2026
Verified review

8/10 Good

Gracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the ambience of this hotel. Please maintain that.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Exceeded expectations! This is a large property! Has a resort feel to it. Not a little hotel….
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jose R Espinoza

Liked: Cleanliness
Always a nice stay....staff is really friendly...
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up having to stay here last minute for canceled flight. The staff was super friendly and welcoming. It’s definitely an older hotel, but everything was clean.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Richard

Liked: Cleanliness
Hotel was adequate, parking is an issue.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. The rooms are spacious and very comfortable. The restaurant is terrific including the breakfast. The staff is super friendly and helpful. Would definitely stay here again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for old town.
Stayed 1 night in Dec 2025