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Santuario Las Escaleras

3.0 star property
Hotel in San Cristóbal de las Casas with free breakfast and spa services
VIP Access

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Photo gallery for Santuario Las Escaleras

Outdoor dining
Couples treatment rooms, aromatherapy, body scrubs, reflexology
Presidential Suite (Full Board Program) | Minibar, iron/ironing board, free WiFi, bed sheets
Reception
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Santo Domingo Handicraft Market
    ‪5 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪80 min drive‬
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Room options

View all photos for Owner Suite

Owner Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | View from room

Presidential Suite, 2 Bedrooms

  • 538 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Suite (Master) | Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

  • 538 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

San Cristóbal de las Casas

Located in De La Merced, Santuario Las Escaleras is next to Amber Museum of Chiapas and Church of San Cristobal. This 12-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Plaza 31 de Marzo - 4 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 6 min walk - 0.3 miles
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.4 miles
  • Santo Domingo Handicraft Market - 6 min walk - 0.4 miles
  • Ex-Convent of Santo Domingo - 11 min walk - 0.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Hotel in San Cristóbal de las Casas with free breakfast and spa services
At Santuario Las Escaleras, guests have access to free WiFi in public areas, spa services, and a library. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 189 per vehicle roundtrip. The front desk has multilingual staff that can help with luggage storage and tours/tickets. Additional amenities include a terrace, laundry facilities, and wedding services.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bathrobes. 2 bathrooms, minibars, and phones are also available.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 189 per vehicle (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Is a free cancellation option available at Santuario Las Escaleras?

Santuario Las Escaleras provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Santuario Las Escaleras?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Santuario Las Escaleras on May 29, 2025 start from $52.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Santuario Las Escaleras?

This hotel is situated in De La Merced, just steps from Church of San Cristobal and Amber Museum of Chiapas, and within a short walk of Plaza 31 de Marzo. You'll also find Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral less than a mile away.

Is there parking available at Santuario Las Escaleras?

No, there isn't parking at this hotel.

Is there a spa available at Santuario Las Escaleras?

Las Escaleras is the hotel's spa and services include aromatherapy, body scrubs, and massages.

Does Santuario Las Escaleras include a casino on the premises?

No, Santuario Las Escaleras doesn't have a casino.

Will I find an indoor pool at Santuario Las Escaleras?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Santuario Las Escaleras?

Couples staying at this hotel will appreciate amenities like a minibar and bathrobes as well as a restaurant.

Does Santuario Las Escaleras have a hot tub?

No, this hotel doesn't have a spa tub.

Does Santuario Las Escaleras feature a restaurant that includes a breakfast menu?

Yes, Santuario Las Escaleras serves free continental breakfast each morning from its restaurant.

Will Santuario Las Escaleras allow pets to stay for free?

No, pets and service animals aren't allowed at Santuario Las Escaleras.

Does Santuario Las Escaleras have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Santuario Las Escaleras?

The closest major airport to Santuario Las Escaleras is Angel Albino Corzo Intl Airport (TGZ), which is about 27.8 mi away.

Are there rooms with balconies that I can book at Santuario Las Escaleras?

Yes, some guestrooms at Santuario Las Escaleras offer a balcony and may feature city views.

Does Santuario Las Escaleras host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Santuario Las Escaleras.

Santuario Las Escaleras Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 215 reviews
Rating 8 - Good. 49 out of 215 reviews
Rating 6 - Okay. 21 out of 215 reviews
Rating 4 - Poor. 9 out of 215 reviews
Rating 2 - Terrible. 8 out of 215 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

JORGE

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Anita, phoenix

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Stayed 1 night in Jan 2024

10/10 Excellent

Terrie

10/10 Excellent

Yabo

Stayed 4 nights in Dec 2022

10/10 Excellent

Yabo

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel was safe.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
Stayed 5 nights in Jul 2022

8/10 Good

Anna

Stayed 1 night in Jun 2022

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

We sure enjoyed our stay. It was a friendly welcome and they assisted us with our bags to our room. Real attention to detail is a highlight at this hotel. Flowers in the room, a nice greeting on the TV screen, a warm welcoming letter. The restaurant had good food, service and the staff was always helpful. We slept in a big comfortable bed in a nice peaceful environment. It was all good. We wouldn't hesitate for one minute to return there.
Balcony vies
Great bedroom
Stayed 4 nights in Jan 2022

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris and the staff is really nice and make you feel welcome and at home! I really enjoyed the upgrade, the amenities, but specially their warm and kind service!
Stayed 2 nights in Nov 2021

6/10 Okay

clarke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Hotel workout

No phone no heat and miles of stairs
Stayed 4 nights in Nov 2021

10/10 Excellent

Graciela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Escaleras

It was great close to everything easy walking around and a very friendly staff.....
Stayed 2 nights in Nov 2021

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude Host!!!

The gentleman who assisted us during our check-in process was extremely rude and harsh. Was bothered when we asked for extra towels. Loved the hotel! Hated his service!
Stayed 1 night in Jul 2021

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel. Great customer service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Mark

Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and friendly. Would definitely come here again.
Stayed 4 nights in Apr 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chiapas San cristobal de las casas

Staff is simply great!!! They Make you feel at home🙂. Clean rooms and amazing views. Will definitely go back😍
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located within a 10 minute walk of the city center, breakfast was amazing, very spacious and clean rooms as well. Overall solid experience there.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff, specially Iris, she was soo nice. Terrible to get out from your car into hotel, narrow street. No parking lot. Good breakfast
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place but room was cold at night and hot water would only last a few minutes for showers
Stayed 4 nights in Dec 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place

Wonderful place. About a 5 minute walk to the center of town. They make a wonderful cooked to order breakfast every morning. Fast wifi in the room. Very gracious staff. But they speak little English. I would definitely stay there again and San Cristobal is a lovely town.
Stayed 4 nights in Nov 2019

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