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Hotel Rey Carlos

3.0 star property
Hotel with bars, near Maspalomas Dunes

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Photo gallery for Hotel Rey Carlos

Outdoor pool, sun loungers
Lobby
In-room safe, desk, blackout drapes, free WiFi
Daily buffet breakfast (EUR 10 per person)
Superior Room Renewed | In-room safe, desk, blackout drapes, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Avenida Tirajana, 14, San Bartolomé de Tirajana, 35110
  • Place, CITA Shopping Center
    ‪1 min walk‬
  • Place, Yumbo Shopping Center
    ‪8 min walk‬
  • Place, Maspalomas Dunes
    ‪10 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪24 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, blackout drapes, free WiFi

Double Room

7.2 out of 10
Good
(35 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room Renewed

In-room safe, desk, blackout drapes, free WiFi

Superior Room Renewed

7.0 out of 10
Good
(28 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

In-room safe, desk, blackout drapes, free WiFi

Single Room

  • 506 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

In-room safe, desk, blackout drapes, free WiFi

Standard Triple Room

  • 506 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, blackout drapes, free WiFi

Superior Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

San Bartolomé de Tirajana

Located in Playa del Ingles, Hotel Rey Carlos is a leisurely stroll from popular sights such as Maspalomas Dunes and Yumbo Shopping Center. This 3-star hotel has 142 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • CITA Shopping Center - 1 min walk - 0.1 miles
  • Yumbo Shopping Center - 8 min walk - 0.5 miles
  • Maspalomas Dunes - 10 min walk - 0.6 miles
  • English Beach - 12 min walk - 0.7 miles
  • Kasbah Shopping Center - 15 min walk - 0.8 miles

Getting around

  • Gran Canaria Airport (LPA) - 29 min drive

Restaurants

  • ‪Café Wien - ‬6 min walk
  • ‪Cafe Munchen - ‬1 min walk
  • ‪Pepe Chiringo - ‬1 min walk
  • ‪La Perla Negra - ‬2 min walk
  • ‪Maná 264 - ‬2 min walk

About this property

Hotel Rey Carlos

Hotel with bars, near Maspalomas Dunes
At Hotel Rey Carlos, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include meeting rooms, a terrace, and laundry facilities.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sitting areas, refrigerators, and safes. Limited housekeeping is available.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Rey Carlos

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 5 and November 17.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 12 per pet, per day
  • 1 total (11 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hotel Rey Carlos
Hotel Rey Carlos San Bartolome de Tirajana
Rey Carlos Hotel
Rey Carlos San Bartolome de Tirajana
Rey Carlos Bartolome Tirajana
Hotel Rey Carlos Hotel
Hotel Rey Carlos San Bartolomé de Tirajana
Hotel Rey Carlos Hotel San Bartolomé de Tirajana

Frequently asked questions

Are free cancellation options available at Hotel Rey Carlos?

Hotel Rey Carlos offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to do close to Hotel Rey Carlos?

This hotel is situated in Playa del Ingles within a short 11-minute walk of Maspalomas Dunes and also 14 minutes on foot from Yumbo Shopping Center. You'll also find English Beach and CITA Shopping Center less than a mile away.

Is parking available on site at Hotel Rey Carlos?

No, there isn't parking available at the hotel.

Does Hotel Rey Carlos include a casino at the property?

No, Hotel Rey Carlos doesn't have a casino.

Is there an indoor pool at Hotel Rey Carlos?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Rey Carlos?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Rey Carlos have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Rey Carlos feature a restaurant that includes a breakfast menu?

Yes, Hotel Rey Carlos serves buffet breakfast for a surcharge each morning at Rey Carlos.

Does Hotel Rey Carlos allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Rey Carlos for a fee of EUR 12 per pet, per day.

Are there connecting rooms at Hotel Rey Carlos?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Rey Carlos?

The closest major airport to Hotel Rey Carlos is Gran Canaria Airport (LPA), which is 20.6 mi away (29 minutes by car).

Can I book a room with a balcony at Hotel Rey Carlos?

Yes, some guestrooms at this hotel offer either a balcony or a terrace.

Hotel Rey Carlos Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 97 out of 453 reviews
Rating 8 - Good. 151 out of 453 reviews
Rating 6 - Okay. 106 out of 453 reviews
Rating 4 - Poor. 56 out of 453 reviews
Rating 2 - Terrible. 43 out of 453 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Ute

Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets were never changed. Got clean towel twice in 18 days. Custodian never worked down and surfaces in the room. Breakfast was terrible, cold food, hard rolls and beans for every meal. 90 percent of guests are German, went serve British breakfast? I've staying at Rey Carlos for seven years, never had a complaint, but this year was terrible. Also, do not stay on the this floor, you won't be able to sleep until after midnight when Cita shuts down. All in all not a good experience.
Stayed 18 nights in Jan 2026

2/10 Terrible

Pedro

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have probably stayed at. Manuel the receptionist is rude and most non- attentive I’ve ever experienced . Check in slowest on earth. Asked for a second key as we were 2 friends sharing a room, not possible and not their problem … Asked for a second bath towel one of the days as the cleaners one left one, it was like asking for a leg or an arm. Last day Was told that last could have a shower as our room was not available for late check out . When asked Was handed in a towel to go and shower nowhere cos nowhere was available.. errmm and with the attitude “not my problem”. Awful awful service. Shower Water flow between cold and mega hot, difficult to shower; bathroom door didn’t close properly and the facilities haven’t had an update since it open properly in the 70’s. Stay away!
Stayed 3 nights in Nov 2025

4/10 Poor

Christopher, Welwyn Garden City

Disliked: Amenities, property conditions & facilities
Extremely dated, very uncomfortable beds, ceiling fan made a grinding noise, air con didn’t work, the room was noisy as it’s right next to Cita centre, and very inconsistent wifi. But worse was the shower, which varied between scorching and freezing in an exact regular pattern, so I had to time the window of a second or two when it was usable, and dance in and out of the water flow. And at check in, they made me produce some form of receipt which showed both name and the hotel; this doesn’t happen at any other hotel, why here? I’d not recommend this place to anyone
Stayed 3 nights in Oct 2025

2/10 Terrible

Eliran

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend! They cancelled my reservation so they can charge me more and give a different room from what i book in advance. The ine i got was old furniture, and pretty creepy. Staff was horrible. Was out in 3 days instead of 13.
Stayed 10 nights in Oct 2025

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, amenities
Nice stay, rooms need updating
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2025

10/10 Excellent

Gholamreza

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to everything and very worth for money ..
Stayed 2 nights in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth the money

Cleaned everyday in a good location easy to check in
Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay

Was a nice stay missed Pepe who was on holiday.Joelle was very nice on reception as he always helps me to get on WiFi.But one receptionist never looked happy others very good.I always stay at this hotel when in Gran Canaria one person won't put me off staying there again and again.
Stayed 4 nights in Sep 2025

6/10 Okay

Chris

Solo

Need new mattresses
Stayed 2 nights in Jul 2025

8/10 Good

David

Liked: Amenities
Very hospitable staff who go the extra mile - had an issue with aircon and a maintenance guy came over as soon as possible. They then provided me with a temporary unit as the system took a while to regulate the room temp. Breakfast was very impressive too and my request for a quiet room was granted. I like superior rooms as it was more like an apartment so could cook there too if I wanted to and the hotel was very centrally located. Please thank your lovely staff
Stayed 7 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort

Pretty standard

Been a few times so nothing new. Was pleasant. Does the job. Will prob be back
Stayed 3 nights in Jun 2025

10/10 Excellent

Marina-Monica

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best hotel!
Stayed 9 nights in May 2025

8/10 Good

Samuel

Stayed 4 nights in Apr 2025

8/10 Good

Ryan, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and has a lovely pool area which is in the direct sun for most of the day. I stayed in an ‘updated’ apartment which had a balcony overlooking the pool at the front of the hotel. The apartment was very large and offered most things I needed - a few extra touches were needed like washing up sponges and liquid and better shower gels etc. but otherwise the apartment was comfortable. I’ve downside is the noise from guests in the hallway/stairs and sofa area on the top of the stairs. The bedroom is directly next to this hallway and has single glazed slated windows it feels like the people are in the bedroom with you. This results in very early wake up’s with guests returning late from the bars/clubs and others dragging their cases early in the morning and chatting loudly. Buffet breakfast is offer at €10 per person and dinner is also a buffet at €16 per person. I did not try these options but they seemed good value for money
Stayed 2 nights in Apr 2025

8/10 Good

Mick, Staffordshire

Traveled with partner
Liked: Cleanliness, staff & service
Paid for a superior renovated room which was fine except for the beds which were old and very uncomfortable. Food very good, lovely pool not too busy and great staff. Would stay again if they replaced the bed when renovating the rooms.
Stayed 16 nights in Mar 2025

10/10 Excellent

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay , lovely place.

Perfect location - close to the dunes and restaurants, shops. Beautiful pool and well-kept area around. Nice and comfortable renovated room. Beautiful view from the balcony.
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst beds ever. Why is there even a living room? Get better and bigger beds and use the extra space. Worst lighting ever, very dim. They could use eco bulbs with better lighting. Very shabby hotel.
Stayed 1 night in Mar 2025

8/10 Good

Graeme

Great Location

Great Location, close to bus stop and lots of bars and restaurant. Hotel was clean, however room was only cleaned 1 day out our 3 night. Not sure if this is normal. 2 beds were joined up, but all i felt was springs! Suggest upgrading to the new renovated rooms. Very spacious and felt new . Pool are was great with enough sunbeds. Would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

I wouldn’t recommend unless you’re on a very tight budget. Even the ‘refreshed’ rooms are tired and old. Mine stank of cigarettes. Was only ‘cleaned’ twice during my stay, and even then dirty towels were left lying in the bathroom (not even mine - ones they had used to wipe the floor!!).
Stayed 6 nights in Mar 2025

4/10 Poor

Giuseppe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place!

On check in, desk staff do not speak any foreign language ( surprising for a destination that attracts English, French, German, . . . speaking guests year round. Rooms in terrible condition! - NO closets/dressers in bedroom, walls and ceiling deterioration plastered over (no finish paint) - Bathroom had terrible, constant odour of sewer gasses ( suspect incorrect /faulty plumbing). Maintenance/housekeeping staff would pour deodorizing compound down drains every day, which would last till we turned water on to wash or shower, or flushed toilet, then stench would come return. When we requested a re-location, we were informed that no other rooms available, and they would continue to deodorize drains to remedy. Kitchen appliances in terrible shape. Sink cracked, cooktop and counter damaged, fridge shelves missing, freezer door missing. Very limited utensils. Had to ask for knives, salad bowl and colander, soup bowls, dish cloths, cooking pot, frying pan. Decent food in restaurant buffet, but no variety (same food at every meal.
Stayed 11 nights in Feb 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Rey Carlo has been a bit wild but the staff are faultless really nice and kind they go above and beyond to help with anything it's a lovely resort
Stayed 4 nights in Mar 2025

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Several light bulbs and light shades were missing and the shower didn’t really work. To resolve this I purchased light bulbs from the supermarket and attempted to clean the shower head; when that didn’t work I obtained a new shower head from a shop opposite the hotel for €3.50 which totally solved the issue. Small details but it did impact the quality of my stay!
Stayed 21 nights in Feb 2025