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Best Western Plus Palo Alto Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Meeting facility
Pillowtop beds, desk, laptop workspace, iron/ironing board
Indoor pool
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
12507 SW Loop 410, San Antonio, TX, 78224
  • Place, Baptist University of the Americas
    ‪3 min drive‬
  • Place, Baptist Emergency Hospital - Zarzamora
    ‪5 min drive‬
  • Place, San Antonio River
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪23 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(22 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(27 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

San Antonio

Located in South San Antonio, Best Western Plus Palo Alto Inn & Suites is 2.3 mi (3.6 km) from Baptist University of the Americas and within a 10-minute drive of Baptist Emergency Hospital - Zarzamora. This 75-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Baptist University of the Americas - 3 min drive - 2.2 miles
  • Baptist Emergency Hospital - Zarzamora - 5 min drive - 3.1 miles
  • Traders Village - 5 min drive - 6.6 miles
  • San Antonio River - 6 min drive - 7.5 miles
  • Lackland Air Force Base - 8 min drive - 9.4 miles

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬6 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Mcdonalds - ‬3 min drive
  • ‪Jack in the Box - ‬1 min walk

About this property

Best Western Plus Palo Alto Inn & Suites

At Best Western Plus Palo Alto Inn & Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and express check-in.
Guests can expect free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Frequently asked questions

What can I see close to Best Western Plus Palo Alto Inn & Suites?

This hotel is situated in South San Antonio, close to Lackland Air Force Base, San Antonio Missions National Historical Park, and Mission San José. Medina River is also within a driving distance of 4.6 mi.

How much does it cost to stay at Best Western Plus Palo Alto Inn & Suites?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Palo Alto Inn & Suites on Apr 13, 2026 start from $137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Palo Alto Inn & Suites?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Best Western Plus Palo Alto Inn & Suites have a casino at the property?

No, Best Western Plus Palo Alto Inn & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Plus Palo Alto Inn & Suites?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Best Western Plus Palo Alto Inn & Suites?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and free breakfast.

Are there hot tubs at Best Western Plus Palo Alto Inn & Suites?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Plus Palo Alto Inn & Suites have a restaurant that serves breakfast?

Best Western Plus Palo Alto Inn & Suites offers free full breakfasts though there is no restaurant.

Will Best Western Plus Palo Alto Inn & Suites allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Palo Alto Inn & Suites though service animals are welcome.

Are there connecting rooms at Best Western Plus Palo Alto Inn & Suites?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Best Western Plus Palo Alto Inn & Suites?

The closest major airport to Best Western Plus Palo Alto Inn & Suites is San Antonio International Airport (SAT), which is 17.4 mi away (22 minutes by car).

Are there rooms with balconies at Best Western Plus Palo Alto Inn & Suites?

No, there aren't any guestrooms at Best Western Plus Palo Alto Inn & Suites that offer a balcony.

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1003 reviews
Rating 8 - Good. 260 out of 1003 reviews
Rating 6 - Okay. 108 out of 1003 reviews
Rating 4 - Poor. 71 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Feb 2026

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is old, outdated, and poorly maintained. I had one reservation for two rooms booked together. When my son arrived around 4:30 p.m., he requested both room keys, but the front desk clerk told him I would have to pick up my key personally, despite both rooms being under the same reservation. After I arrived and received my key, I went to Room 207. The key did not work, forcing me to return to the front desk to have it re-scanned. Once corrected, the key worked. Upon entering the room, we immediately heard water leaking from the bathroom; the shower was clearly leaking. The room was also hot, stuffy, and had a strong old odor. I attempted to use the wall thermostat, but it was completely nonfunctional and displayed nothing. I then turned on the window AC unit and set it to 66°F before leaving for a quinceañera, assuming the room would cool down. When we returned, the AC had shut off and the room was hot and muggy. I turned it back on and left briefly to get food. Upon returning again, the AC was off once more. I called the front desk to report the issue and asked if someone could check it. The clerk told me to reset it myself and stated no one was available until the next morning. I requested to be moved to another room. We were relocated to Room 320, where the AC worked; however, the bed was extremely old and sagged badly in the center, making it very uncomfortable. This has been the worst hotel experience I have had in my 52 years of staying at hotels
Stayed 1 night in Dec 2025

10/10 Excellent

Raul

Stayed 2 nights in Dec 2025

10/10 Excellent

Jael

Stayed 1 night in Dec 2025

6/10 Okay

Alexandra

Stayed 2 nights in Nov 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in Dec 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our only problem was that our room keys wouldn’t work and we had to keep getting them reset in the lobby. A long way from our room. No hot water one evening.
Stayed 3 nights in Dec 2025

6/10 Okay

Jo Ann

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Room was nice but there was no hot water to take a shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Love it very nice people working there
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Rooms smelled and was very clean
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jenny

Stayed 1 night in Nov 2025

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2025

2/10 Terrible

Melinda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.
Stayed 4 nights in Nov 2025

6/10 Okay

Ruben C

Stayed 5 nights in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roon cool
Stayed 4 nights in Nov 2025

10/10 Excellent

Laura

Stayed 1 night in Nov 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

yarecxy

Stayed 1 night in Nov 2025

8/10 Good

Margarita and Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv picture was distorted and color was off. We tried adjusting the settings, but nothing worked. We were already settled in so didn’t want to ask for a new room. I also don’t like having to pay $50 up front for incidentals and wait for reimbursement. We will need to follow up on that on my credit card statement. Seems like they could just have the card on file in case payment is needed like other hotels do.
Stayed 1 night in Nov 2025

6/10 Okay

Kristian

Disliked: Room comfort
No it was gross
Stayed 2 nights in Nov 2025

6/10 Okay

Angie

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms, polite staff and plentiful breakfast.
Stayed 1 night in Oct 2025

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