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Grand Cosmos Resort Ruisui Hualien

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Photo gallery for Grand Cosmos Resort Ruisui Hualien

Property grounds
Indoor spa tub
Lobby
A modern bathroom with a glass-enclosed shower, a bathtub, and a large window offering a view of a green landscape.
A courtyard with outdoor seating, a tower, and stone buildings.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
No.368, Sec. 2, Wenquan Rd., Ruisui, Hualien County, 97841
  • Place, Ruisui Hot Spring
    ‪6 min drive‬
  • Place, Tropic of Cancer
    ‪8 min drive‬
  • Place, Ruisui Cinglian Temple
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Mansion Superior Room

A hotel room with a large bed, a bench, a TV, and a bathroom visible through a door.

Mansion Superior Room

  • Sleeps 2
  • Free WiFi

View all photos for Mansion Deluxe Family Room

A modern living room with a sofa, coffee table, and a chandelier.

Mansion Deluxe Family Room

  • Sleeps 4
  • Free WiFi

View all photos for Mansion Grand Deluxe Family Room

A modern hotel room with a large bed, a sofa, a bedside table, a robe, and a view of the city.

Mansion Grand Deluxe Family Room

  • Sleeps 6
  • Free WiFi

View all photos for Castle Superior Double Room

A modern hotel room with a bed, sofa, and a coffee table. There is a large window providing a view of the city.

Castle Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Castle Superior Twin Room

Castle Superior Twin Room | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Superior Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Castle Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad Room

  • Resort view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Castle Family Suite

A modern living room with a large window, a sofa, a coffee table, and a built-in bookshelf.

Castle Family Suite

  • Resort view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Castle Deluxe suite

A modern kitchen with a marble island, built-in appliances, and a seating area with a sofa and a dining table.

Castle Deluxe suite

  • Resort view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Mansion Superior Double Room

A hotel room with a large bed, a bench, a seating area, a TV, and artwork on the walls.

Mansion Superior Double Room

  • Resort view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Mansion Deluxe Quad Room

A modern living room with a sofa, coffee table, and a TV. There is a chandelier, artwork on the wall, and a lamp.

Mansion Deluxe Quad Room

  • Resort view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for Mansion Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room

  • Resort view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Mansion Family Suite

Mansion Family Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Suite

  • Resort view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 4 King Beds
  • Free WiFi

View all photos for Mansion Grand Deluxe Quad Room

A modern hotel room with two beds, a large window, and artwork on the walls.

Mansion Grand Deluxe Quad Room

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds
  • Free WiFi

View all photos for Superior Villa

A spacious living area with a wooden floor, a sofa set, a coffee table, and a chandelier.

Superior Villa

  • Resort view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Villa

A spacious living room with a large sofa, a dining area with chairs, a coffee table, and a TV mounted on the wall.

Deluxe Villa

  • Resort view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 4 King Beds
  • Free WiFi

View all photos for Premier Villa

Premier Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Premier Villa

  • Resort view
  • 3240 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 3 King Beds
  • Free WiFi

View all photos for Royal Villa

Royal Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Royal Villa

  • Resort view
  • 3240 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds
  • Free WiFi

View all photos for Family Villa Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad Room

  • Resort view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Family Villa Garden Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Garden Room

  • 646 sq ft
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Pet Villa Quad Room

Pet Villa Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Pet Villa Quad Room

  • Resort view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Mansion Family Quad Room for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room for 2 people

  • Resort view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

View all photos for Castle Family Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad for 2 people

  • Resort view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

View all photos for Family Villa Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad for 2 people

  • Resort view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

About the neighborhood

Ruisui

Located 1.5 mi (2.3 km) from Ruisui Hot Spring, Grand Cosmos Resort Ruisui Hualien is within a 15-minute drive of other popular attractions like East Rift Valley National Scenic Area. This 198-room, 5-star hotel has a full-service spa, a free water park, and 3 restaurants.

What's nearby

  • Ruisui Hot Spring - 6 min drive - 1.7 miles
  • Wuhe Mountain - 7 min drive - 2.8 miles
  • Tropic of Cancer - 8 min drive - 3.6 miles
  • Ruisui Ranch - 9 min drive - 3.1 miles
  • Ruisui Cinglian Temple - 10 min drive - 3.6 miles

Getting around

  • Yuli Sanmin Station - 26 min drive

Restaurants

  • ‪青屋日式串燒 - ‬7 min drive
  • ‪Ba han han non 好茶咖啡工作室 - ‬8 min drive
  • ‪Dream Taste Handmade Egg Pancakes 築夢踏食- 手工蛋餅 - ‬7 min drive
  • ‪涂媽媽肉粽 - ‬7 min drive
  • ‪部落皇后藝術咖啡 - ‬15 min drive

About this property

Grand Cosmos Resort Ruisui Hualien

Guests of Grand Cosmos Resort Ruisui Hualien have access to a full-service spa, a free water park, and karaoke. There's free parking and a free train station shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this luxury hotel include an indoor pool, a lazy river, and a children's pool.
Guests can expect 49-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and bidets. Other amenities include free minibar items, refrigerators, and safes.
Hot springs, complimentary bicycles, and a complimentary water park with a lazy river and waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 7:00 AM to 10:00 PM. There are hot springs on site.

Similar properties

Exterior
The Silence Manor
Ruisui
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.8 out of 10, Exceptional, 66 reviews
$86 nightly
The price is $90
Jul 4 - Jul 5
Total with taxes and fees
The Silence Manor

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 11:00 AM to 5:00 PM
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Prime Ome
  • Prime One Bar
  • 城堡音樂酒吧
  • 美饌廣場
  • 芳泉百匯

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Hot springs
  • Indoor pool
  • Karaoke
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Hydrotherapy
  • Manicures/pedicures
  • Public bath open from 7:00 AM - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 2018
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Castle or Manor areas]
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free self parking, along with free RV, bus, and truck parking.
Property Registration Number 交觀業字第1508號

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Cosmos Resort Hualien
Grand Cosmos Ruisui Hualien
Grand Cosmos Hualien
Cosmos Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel
Grand Cosmos Resort Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel Ruisui

Frequently asked questions

Is a free cancellation option available at Grand Cosmos Resort Ruisui Hualien?

Grand Cosmos Resort Ruisui Hualien provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Grand Cosmos Resort Ruisui Hualien?

As of Jul 2, 2026, prices found for a 1-night stay for 2 adults at Grand Cosmos Resort Ruisui Hualien on Jul 6, 2026 start from $341, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Grand Cosmos Resort Ruisui Hualien?

This hotel is located in Ruisui, close to Ruisui Hot Spring, East Rift Valley National Scenic Area, and Ruisui Ranch. You'll also find Wuhe Mountain and Tropic of Cancer within a short drive.

Is parking available on site at Grand Cosmos Resort Ruisui Hualien?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, free RV/bus/truck parking is also available.

Is there a spa at Grand Cosmos Resort Ruisui Hualien?

There is a full-service spa available for guests to enjoy and services include Thai massages, aromatherapy, and hydrotherapy.

Does Grand Cosmos Resort Ruisui Hualien have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 3 restaurants, and a full-service spa at this hotel.

Does Grand Cosmos Resort Ruisui Hualien have a casino on the premises?

No, Grand Cosmos Resort Ruisui Hualien doesn't have a casino.

Is there an indoor pool at Grand Cosmos Resort Ruisui Hualien?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What amenities will couples enjoy at Grand Cosmos Resort Ruisui Hualien?

There are many amenities for couples at this hotel, including 3 restaurants and an indoor pool plus some guestrooms feature a private pool.

Are there hot tubs at Grand Cosmos Resort Ruisui Hualien?

No, but guests can enjoy a sauna at this hotel.

Does Grand Cosmos Resort Ruisui Hualien have a restaurant that serves breakfast?

Yes, Grand Cosmos Resort Ruisui Hualien has 3 restaurants, and serves free buffet breakfast each morning.

Does Grand Cosmos Resort Ruisui Hualien allow pets to stay free of charge?

Yes, dogs can stay for free at Grand Cosmos Resort Ruisui Hualien.

Are there connecting rooms at Grand Cosmos Resort Ruisui Hualien?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Grand Cosmos Resort Ruisui Hualien?

Yes, some guestrooms at Grand Cosmos Resort Ruisui Hualien offer a balcony and may feature courtyard views.

Does Grand Cosmos Resort Ruisui Hualien offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Cosmos Resort Ruisui Hualien.

Grand Cosmos Resort Ruisui Hualien Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 205 reviews
Rating 8 - Good. 62 out of 205 reviews
Rating 6 - Okay. 12 out of 205 reviews
Rating 4 - Poor. 5 out of 205 reviews
Rating 2 - Terrible. 4 out of 205 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing and full service resort
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

道則

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設施很棒 工作人員基本上都很親切，餐廳人員可以再進步 總之體驗了很棒的週末
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

PIN-YUN

Liked: Cleanliness, staff & service, amenities
住宿及飯店設施都很棒！
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

chingchun

Liked: Cleanliness, staff & service, amenities
別墅區房間泉水溫度不太熱
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

YIFUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
生等到Grand Villa非常棒的設計，室內，室外都很休閒感，這裡是臺灣最棒，名符其實的Resort.建築群各有特色，城堡區的Lobby是臺灣最棒的Lobby,全區讓我們拍照拍不完，我已經來住好幾次。很讚👍！
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Chaoyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設施豐富 適合各種年齡的小朋友 一次入住2晚很舒壓
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

優質飯店

房間空間大，泡湯池非常大及優 館內設施多、適合親子遊 主廚餐園現煮玉米、蛋、蔬菜優質 唯一建議早晚餐部分熱食、湯品加熱溫度不夠，希望改善
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

接駁車調度不佳

晚餐buffet，房間有溫泉，Spa也很齊全，救生員人很友善。比較美中不足的是接駁車雖然預約了，實際上卻客滿了要等下一班，不知道預約講一大堆要幹嘛。
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ting Kin Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助餐很有水準！ 很讚！
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
瑞穗環境悠哉、是個放鬆好去處 旅館設施齊備、房間內泡湯池大、清潔程度優
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

KWAI CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店特別的設施

家庭旅行加上有小朋友，是一間很好的選擇，酒店內的設施合一家大小。我個人比較喜歡有一個市集在酒店內給客人選擇自己喜歡的物品。
Stayed 1 night in Jan 2024
Verified

6/10 Okay

CHANG MAO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
入住時，感覺不錯唯一敗筆就是退房時服務很差，因為是入住莊園離上下行李地方算遠，結果讓我們在外面苦等冷風收收，行李車也沒來在外面吃冷風吃的10幾分鐘，最後還是自己推著行李到大門口何其可惡，下次不會來了
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Tzu Ling

Liked: Amenities, property conditions & facilities
沒有、很好
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

春縈

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設施可再延長使用時間
Stayed 2 nights in Jul 2023
Verified

8/10 Good

SHUHUNG

Liked: Cleanliness, amenities, property conditions & facilities
ㄧ應健全的住宿，可惜就設施的維持稍微差了些
Verified

4/10 Poor

Hsiu-yi

Disliked: Staff & service, property conditions & facilities, room comfort
沒有想像中好
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間內非常潮濕 希望可以房內裝一台除濕機
Stayed 1 night in Jun 2022
Verified

8/10 Good

SHIHHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
跟兒子女兒一起玩的非常開心，也很適合疫情下不出門待在房內或館內用設施的防疫之旅。雙人床如果可以再舒服一點會更好，方方面面都不錯，等特價再去玩～
Stayed 2 nights in May 2022
Verified

6/10 Okay

Lin

Disliked: Cleanliness
公設種類多，拍照好地方。 室內外玩水spa很棒。親子同遊很適合。 但備品不是很好，房間清潔小地方有灰塵，需改善。
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

超棒的住宿體驗

服務非常周到，設施也非常的多，非常的貼心會想再來住一次。
Stayed 1 night in Nov 2021
Verified

8/10 Good

IMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這次住了2晚，餐廳的部分真的很棒，不管是菜色或味道，另外這次住寵物房，飯店還有提供寵物食品和用品，真的很貼心，服務真的很棒。 美中不足的是因為疫情有些設施不開放，例如三溫暖等，一直都待在飯店，設施都玩過好幾輪反而有點無聊，建議可以利用週邊景點來個腳踏車導覧。
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Yachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ㄧ點點的美中不足

瑞穗溫泉的五星級飯店，來拜訪客戶，順便安排兩天的親子四人房型住宿行程，飯店服務非常的好，裝潢的設備及整體環境很像到了外國城堡景點，天氣非常好，美中不足的也許是疫情的關係，兩個晚餐和早餐的菜色都沒有太大的變化，所以若是有機會再來入住，希望飯店的餐飲部份可以再多變化，或是特色料理。
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Yu-Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整體住宿體驗不錯，只是價格略高

住宿體驗不錯，環境也很好，幾點小缺點：check in花費時間太久，很多設施都有營業時間但是沒有紙本或電子的介紹，導致都要用記憶的，另外這麼貴的飯店但是11點check out也是硬傷。
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

希望寵物友善部分再調整

這次入住的是親子寵物房，住宿環境很好，只是在餐廳用餐時，寵物規定要放在大廳的櫃台，而且住房前的說明，並沒有寫"必須"(不是放在餐廳的櫃台;而且在城堡區時，還被放在一間無人的房間裡，這樣不是沒有人在看管嗎?讓人不放心)。如果飯店有設計寵物可進房入住，就應該要安排主人用餐時，也可將寵物放入提袋或提籠，放在主人旁邊，我們為什麼會選擇"寵物進房的房型"?目的就是希望可以都在一起。我們也入住過其他有接受寵物進房入住的飯店，會安排有攜帶寵物住客的用餐區。希望飯店可以針對此點作適當的調整，才不會讓客人覺得因此被排擠。
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Sihyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間有一個大客廳，媽媽們入住的非常開心～❤️
Stayed 1 night in Sep 2020