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Pullman Rotorua

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Pullman Rotorua

Exterior
Lobby
Superior Room, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe
Exterior
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

View in a map
1135 Arawa St, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(15 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

8.6 out of 10
Excellent
(10 reviews)
  • 355 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room with City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Two Queen Room with City View

  • Sleeps 2

View all photos for Superior King Room with City View

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with City View

  • Sleeps 2

View all photos for Deluxe King Room with City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe King Room with City View

  • Sleeps 2

View all photos for Superior Two Queen Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior Two Queen Room with Lake View

  • Sleeps 2

View all photos for Superior King Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with Lake View

  • Sleeps 2

View all photos for Deluxe King Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room with Lake View

  • Sleeps 2

Deluxe Executive King Room with City View

  • Sleeps 2

Deluxe Executive King Room with Lake View

  • Sleeps 2

Superior King Suite with City View

  • Sleeps 2

Executive King Suite with Lake View

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Rotorua

Located in Inner City, Pullman Rotorua is within a 5-minute walk of Government Gardens and within 15 minutes of other popular attractions like Polynesian Spa. This 5-star hotel has 130 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Rotorua i-SITE Visitor Centre - 1 min walk - 0.0 miles
  • Eat Street - 2 min walk - 0.1 miles
  • Tamaki Maori Village - 3 min walk - 0.2 miles
  • Polynesian Spa - 8 min walk - 0.5 miles
  • Rotorua Central Mall - 8 min walk - 0.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Poco. - ‬2 min walk
  • ‪Aroma Cafe - ‬3 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪Pig & Whistle - ‬2 min walk
  • ‪Fat Dog Cafe & Bar - ‬1 min walk

About this property

Pullman Rotorua

Luxury hotel with a fitness center and a 24-hour front desk
Pullman Rotorua features a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for NZD 59 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and express check-out.
49-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, minibars, and electric kettles are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for NZD 150.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

Is a free cancellation option available at Pullman Rotorua?

Pullman Rotorua offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Pullman Rotorua?

As of Dec 16, 2025, prices found for a 1-night stay for 2 adults at Pullman Rotorua on Jan 15, 2026 start from $180.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Pullman Rotorua?

This hotel is situated in Inner City, just steps from Eat Street and Rotorua Night Market, and within a short walk of Polynesian Spa. You'll also find Tamaki Maori Village and Kuirau Park less than a mile away.

Is there parking available at Pullman Rotorua?

Yes, secured valet parking is offered for NZD 59 per day with in/out privileges. Electric car charging is also available for guests.

Does Pullman Rotorua include a casino on the premises?

No, Pullman Rotorua doesn't have a casino.

Will I find an indoor pool at Pullman Rotorua?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Pullman Rotorua?

Couples will appreciate amenities at this hotel, including around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Are there hot tubs at Pullman Rotorua?

No, this hotel doesn't have a spa tub.

Does Pullman Rotorua feature a restaurant that includes a breakfast menu?

Yes, Pullman Rotorua serves a full breakfast for a surcharge each morning at Barrel & Co Bar and Grill.

Will Pullman Rotorua allow pets to stay free of charge?

No, pets aren't allowed at Pullman Rotorua though service animals are welcome.

Are there connecting rooms at Pullman Rotorua?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Pullman Rotorua?

The closest major airport to Pullman Rotorua is Rotorua (ROT-Rotorua Regional), which is 5.7 mi away (17 minutes by car).

Are there rooms with balconies at Pullman Rotorua?

No, at Pullman Rotorua, there aren't any guestrooms that list a balcony.

Reviews

Pullman Rotorua Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 262 out of 465 reviews
Rating 8 - Good. 112 out of 465 reviews
Rating 6 - Okay. 52 out of 465 reviews
Rating 4 - Poor. 28 out of 465 reviews
Rating 2 - Terrible. 11 out of 465 reviews

Reviews

8/10 Good

Patricia

Stayed 1 night in Sep 2025

6/10 Okay

Haohua

Traveled with family and small children
Disliked: Amenities
In general, the room is tidy but not clean. Shower head is rusted. Hair dryer test is expired over 18 months, don’t feel safe for the kids to use it. No drinking water supply in hotel room, very inconvenient to walk to lobby to get water. Feel over priced for the condition of the hotel room facilities and cleanness.
Stayed 1 night in Sep 2025

8/10 Good

Lance

Great location and spacious rooms
Stayed 1 night in Sep 2025

10/10 Excellent

Alissa

Stayed 2 nights in Sep 2025

10/10 Excellent

yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Esley

Stayed 1 night in Aug 2025

10/10 Excellent

Tianlu

Liked: Staff & service, amenities, property conditions & facilities
Would love to stay there again, thank you for your hospitality
Stayed 2 nights in Aug 2025

6/10 Okay

Brendon

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with no storage other than a very small wardrobe. No draws enabling a suitcases to be unloaded. Comfortable and clean but dark with very little lighting. No movie channels just free to air. Aircon was very good and quiet. We considered room was built for wheel chair access.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anna

Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Stayed 1 night in Aug 2025

8/10 Good

Jo-Anne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the feel and the vibe of the place. Didn’t like how the toilet and shower were placed, use to having those amenities behind a separate section. Didn’t really like hearing my husband poop while I was watching tv
Stayed 1 night in Aug 2025

10/10 Excellent

Constantine, Grey Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location for a weekend stay in Rotorua.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location. It was comfortable and clean!
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful staff ... nice and walk to local restaurant. And to the lake front... cleanliness of the rooms
Stayed 5 nights in Jul 2025

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2025

10/10 Excellent

Jiao

Stayed 2 nights in Jul 2025

10/10 Excellent

roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Convenient location to areas of dining and shopping! The only thing negative there is no parking lot or parking garage. There is valet parking which cost 59 NZ dollars per night amd on street parking free 5 pm til 9 am. So we choose street parking but then left hotel early to avoid a ticket.
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pauline and Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Francesca

Stayed 3 nights in Jun 2025

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.
Stayed 1 night in May 2025

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