We booked this hotel specifically asking for a quiet room. Instead, we were given a room with windows facing a noisy street and located right by a door that kept slamming nonstop from 6 a.m. It was impossible to sleep.
The bathroom was absolutely disgusting — the toilet smelled like an old sewer, and the horrible odor spread into the entire room. On top of that, there were no blankets provided and not even basic essentials like soap.
To make things worse, the hotel charged our credit card twice, even though we had already prepaid for the stay through Expedia. We had to catch this ourselves in the morning.
When we brought up all these issues during checkout, including the sleepless night, the stink, and missing amenities, the staff’s response was shocking. The representative told us, “Well, you got the cheapest room, so please be careful what you’re buying. If you want something decent, you should book a more expensive room.”
This is completely unacceptable. No matter the price, every guest deserves a clean room, basic supplies, and respectful service. Instead, we were treated with arrogance and left with a terrible experience.
