Woke up in the early morning with bed bugs in the bed. We were bite on our backs and leg. My fiance killed the bed bug that was on her back. We told the front desk worker who was rude, not helpful, and not concerned. However, the front desk worker that came in for the 7am was very helpful and displayed great customer service. The general manager followed up with us and we met in person. She was compassionate, professional, and had great customer service. Overall, we had a terrible experience and changed hotels immediately, but ended with great service from the general manager.