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Hotel Spa Mansion Santa Isabella

3.0 star property
Historic hotel with a full-service spa and free breakfast

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Photo gallery for Hotel Spa Mansion Santa Isabella

Indoor spa tub
Courtyard view
Terrace/patio
In-room dining
LED TV

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pet friendly
  • Parking included

Explore the area

Map
Jose Veloz 2848, between, Carabobo Magdalena Davalos, Riobamba, Chimborazo
  • Riobamba Cathedral
    ‪3 min walk‬
  • Maldonado Park
    ‪3 min walk‬
  • Regional Autonomous University of the Andes Riobamba
    ‪4 min drive‬

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Room options

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Classic Twin Room

  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Traditional Double Room

Traditional Double Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Traditional Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room

  • 323.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View

1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 Bedroom, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Luxury Suite, 1 King Bed

  • 438 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Classic Single Room

  • 240 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Superior Triple Room

  • 290 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Family Suite

Family Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Riobamba

Hotel Spa Mansion Santa Isabella places you within a 5-minute walk of popular attractions such as Maldonado Park and Riobamba Cathedral. This 25-room, 3-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Riobamba Cathedral - 3 min walk - 0.2 miles
  • Maldonado Park - 3 min walk - 0.2 miles
  • Sucre Park - 5 min walk - 0.3 miles
  • National University of Chimborazo - 3 min drive - 1.2 miles
  • Regional Autonomous University of the Andes Riobamba - 4 min drive - 2.4 miles

Getting around

  • Riobamba Train Station - 14 min walk

Restaurants

  • ‪Bonny Restaurant - ‬12 min walk
  • ‪Corcel Negro - ‬8 min walk
  • ‪El Chacarero - ‬6 min walk
  • ‪El Delirio Restaurant - ‬11 min walk
  • ‪San Valentín - ‬16 min walk

About this property

Hotel Spa Mansion Santa Isabella

Historic hotel with a full-service spa and free breakfast
A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel Spa Mansion Santa Isabella. There's free parking, and an airport shuttle (available 24 hours) for USD 120 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include meeting rooms, a business center, and express check-out.
LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, bidets, and bathrobes. Safes, phones, and wardrobes or closets are also standard.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Hardwood flooring in room
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk, key retrieval

Pets

  • This property welcomes pets for USD 15 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 25
  • Dogs and cats only
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 15 per accommodation (varies based on length of stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Mansion Santa Isabella
Mansion Santa Isabella Hotel
Mansion Santa Isabella Hotel Riobamba
Mansion Santa Isabella Riobamba
Mansion Santa Isabella
Spa Mansion Santa Isabella
Hotel Spa Mansion Santa Isabella Hotel
Hotel Spa Mansion Santa Isabella Riobamba
Hotel Spa Mansion Santa Isabella Hotel Riobamba

Frequently asked questions

Is free cancellation available at Hotel Spa Mansion Santa Isabella?

Hotel Spa Mansion Santa Isabella offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to see near Hotel Spa Mansion Santa Isabella?

This hotel is located in Riobamba, just steps from Riobamba Cathedral and Museum of Religious Art, and within a short walk of Maldonado Park. You'll also find Basilica of the Sacred Heart of Jesus and Sucre Park less than a mile away.

Is parking available on site at Hotel Spa Mansion Santa Isabella?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Hotel Spa Mansion Santa Isabella?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, Ayurvedic treatments, and body wraps.

Does Hotel Spa Mansion Santa Isabella feature a casino on the premises?

No, Hotel Spa Mansion Santa Isabella doesn't have a casino.

Will I find an indoor pool at Hotel Spa Mansion Santa Isabella?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Spa Mansion Santa Isabella?

This historic hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Hotel Spa Mansion Santa Isabella?

Yes, this hotel has a spa tub.

Does Hotel Spa Mansion Santa Isabella have a restaurant that serves breakfast?

Yes, Hotel Spa Mansion Santa Isabella serves free buffet breakfast each morning from its restaurant.

Will Hotel Spa Mansion Santa Isabella allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Spa Mansion Santa Isabella for a fee of USD 15 per accommodation, per night.

Are there connecting rooms at Hotel Spa Mansion Santa Isabella?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Spa Mansion Santa Isabella?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

Does Hotel Spa Mansion Santa Isabella host weddings?

There are wedding services available at Hotel Spa Mansion Santa Isabella if that's in your vacation plans.

Hotel Spa Mansion Santa Isabella Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 87 reviews
Rating 8 - Good. 24 out of 87 reviews
Rating 6 - Okay. 7 out of 87 reviews
Rating 4 - Poor. 4 out of 87 reviews
Rating 2 - Terrible. 3 out of 87 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Loorna

Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Raul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023

8/10 Good

Celia Roxane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, and the breakfast is really good.
Stayed 1 night in Jun 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.
Stayed 2 nights in Apr 2022

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.
Stayed 3 nights in Apr 2022

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good service but poorly insulated ( very noisy)
Stayed 5 nights in Mar 2022

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with beautiful antiques, wonderful old high-ceilinged rooms, good WiFi, a fantastic breakfast, and an excellent staff
Stayed 2 nights in Jan 2022

10/10 Excellent

Roberto

Stayed 1 night in Jun 2021

6/10 Okay

Jason

Ok place for a night staff was great.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure what can be done, but in the room above mine there was an inconsiderate woman with high heel shoes on tromping around at all hours. Really disturbed my sleep. Otherwise I would have have rated this hotel excellent.
Stayed 3 nights in Feb 2020