It's a solid 6/10 for me. The location and views from the suite are superb, but the furniture felt dated, and the suite wasn't perfectly clean. There were humidity stains in the bathroom and watermarks on the outside windows from recent rainfall. Additionally, even though I checked in early via their website, my room wasn't ready when I arrived. It was odd to find the cleaning staff still spraying air freshener in the room when I entered.
Breakfast was just okay—some items were good, while others were underwhelming.
To sum up, I can understand why some people might leave with a bad impression of this hotel, especially those seeking a luxury experience. However, for travelers with a more practical approach, the hotel is fine and could be a good option if the price is right.