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Quality Inn and Conference Center

2.5 star property

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Photo gallery for Quality Inn and Conference Center

Standard 2 Queens Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Exterior
Indoor pool, pool umbrellas, sun loungers
Property amenity
Free daily continental breakfast

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪2 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Hayes Arboretum
    ‪4 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard King Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard 2 Queens Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Richmond

Quality Inn and Conference Center places you next to Old National Road Welcome Center and within 2 miles (3 km) of Richmond Mall. This 135-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym. Located centrally in Richmond, it's connected to the convention center and also close to Hayes Arboretum and Glenn Miller Park.

What's nearby

  • Old National Road Welcome Center - 2 min walk - 0.1 miles
  • Richmond Mall - 2 min drive - 1.4 miles
  • Hayes Arboretum - 4 min drive - 1.8 miles
  • Wayne County Fairgrounds - 15 min drive - 11.7 miles
  • Miami University - 40 min drive - 31.1 miles

Getting around

  • Dayton Intl. Airport (DAY) - 35 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Chick-Fil-A - ‬6 min walk
  • ‪Culver's - ‬4 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬4 min walk

About this property

Quality Inn and Conference Center

At Quality Inn and Conference Center, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,740 square feet of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids stay free when using existing bedding
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Frequently asked questions

Are free cancellation options available at Quality Inn and Conference Center?

Quality Inn and Conference Center offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Quality Inn and Conference Center?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at Quality Inn and Conference Center on Mar 29, 2026 start from $62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Quality Inn and Conference Center?

This hotel is located in Richmond, close to Glenn Miller Park, Depot District, and Richmond Art Museum. You'll also find Richmond Mall and Wayne County Historical Museum within a short drive.

Will I be able to park at Quality Inn and Conference Center?

Yes, extended and self parking are offered for free at the hotel. Wheelchair-accessible van parking and RV/bus/truck parking are also available for guests.

Does Quality Inn and Conference Center feature a casino at the property?

No, Quality Inn and Conference Center doesn't have a casino.

Will I find an indoor pool at Quality Inn and Conference Center?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Quality Inn and Conference Center?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and free wired internet as well as an indoor pool.

Are there hot tubs at Quality Inn and Conference Center?

No, there isn't a spa tub at this hotel.

Does Quality Inn and Conference Center have a restaurant with a breakfast menu?

Quality Inn and Conference Center offers free continental breakfast each morning though there is no restaurant.

Will Quality Inn and Conference Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn and Conference Center for a fee of USD 25.00 per pet, per night.

Are there connecting rooms at Quality Inn and Conference Center?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Quality Inn and Conference Center?

No, there aren't any guestrooms at Quality Inn and Conference Center that offer a balcony.

Does Quality Inn and Conference Center have a wedding venue?

There are wedding services available at Quality Inn and Conference Center if that's in your vacation plans.

Quality Inn and Conference Center Reviews

Reviews

6.6
Rating 10 - Excellent. 251 out of 1001 reviews
Rating 8 - Good. 239 out of 1001 reviews
Rating 6 - Okay. 211 out of 1001 reviews
Rating 4 - Poor. 147 out of 1001 reviews
Rating 2 - Terrible. 153 out of 1001 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Paul

Disliked: Amenities, property conditions & facilities
I got to the room and the heat was not on with an outside temperature of 23°. There also was no refrigerator in the room even though there was a space in the entertainment center. Lastly, I could not find a remote anywhere in the room for the TV. The staff was nice but the overall state of the motel was quite run down.
Stayed 1 night in Jan 2026

8/10 Good

John, Crown point

Liked: Cleanliness
The first room had stains in ed sheet.so we requested another room .the secknd room was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Shannon

Stayed 1 night in Dec 2025

8/10 Good

John

Business traveler
Liked: Staff & service, amenities
They always treat me good there!
Stayed 2 nights in Dec 2025

2/10 Terrible

Stacy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Buyer beware. There is an insane lady working front desk, and so far, noone will help. This hotel is a very dangerous place to stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Amenities, property conditions & facilities
room maintenance was neglected. Entire hotel maintenance was neglected Had to request different room because "non smoking hotel" room assigned recreaked of cigarette smoke. Tables in breakfast area "rocked" when you used table top. Pool maintenance was not effective. No lift to access pool. Pool table felt torn numerous places. Only 3 balls available to play. My room door lever hung as if open and had to be bolt locked to secure. No room care from day one into day day 2. Wastepaper baskets not emptied. Towels not straightened or new ones placed. luggage carts almost impossible to move. some you could pull but not push. others had to be pushed but couldn't be pulled. I absolutely will not stay at this location in Richmond, IN again. What a disgrace to your reputation. This location should be razed.
Stayed 1 night in Nov 2025

2/10 Terrible

breanna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This specific hotel was the most disgusting hotel I’ve ever stepped foot in. Floor two smelled like smoke and they blamed it on someone from a year ago. Entering room, there was garbage and crumbs on the floor and the sheets had holes in it. I then politely asked for a different room and then I was put on the first floor and yes it didn’t smell like smoke but the cleanliness was still awful. Ripped sheets and dirty floors, hair in sheets. The hotel staff blamed it on the dryer. As I can understand that… I’ve been to hundreds of hotels and they simply replace the sheets. I got to this hotel at 11pm and spent Monday on it and checked out 20 mins later and stayed at the best western instead. No refund yet.
Stayed 1 night in Nov 2025

8/10 Good

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
No the room was not spotless. Could be less visiting between Staff at the front desk while Im trying to check in. Swimming? A Pool? Have you personally checked on those recently? Down stairs that are steep, Pool out of site out of mind. A lift to avoid the stairs is non functioning and the lift panel is broken and leaning inside the lift. Billiards room you walk thru to get there is dirty, unusable. You can't play pool on a table that the felt is worn nd torn in multiple places. The room needs updated and "around the edges"cleaned.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise, Muncie

Stayed 1 night in Nov 2025

6/10 Okay

Jason

It’s ok
Stayed 1 night in Sep 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room nice staff did not use pool
Stayed 2 nights in Nov 2025

10/10 Excellent

Bethany

Stayed 2 nights in Nov 2025

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities
Entire hotel smelled like smoke and musty. Also had roaches in room. No clean towels or maid services on a two day stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for here. This place is absolutely filthy. The breakfast is non-existent. TV did not work everything about this place is cheaply done. I actually cannot believe they keep the Quailty Inn accreditation.
Stayed 2 nights in Nov 2025

2/10 Terrible

Barbara, Bristow

Traveled with family
Liked: Amenities
Disliked: Cleanliness
So dirty you feel unclean while there and after leaving. There’s a sign on the check-in desk declaring $150 would be charged for any indication, or smell, of smoking in the room, for any stains that couldn’t be laundered, for any missing linens, or for any damage to the room. As soon as we exited the elevator onto our floor which was non-smoking, we were knocked over by the smell of cigarette. Immediately upon walking into the room, the bedding had large unsightly stains. It was impossible to tell if it was unwashed or stained. The new bedding brought up by the front desk was the same. There were holes in the bathroom door, severely broken sink basin, and scores of damage done by pets. The only positive I can say here is that the air unit worked and the mattresses had bug covers.
Stayed 1 night in Nov 2025

2/10 Terrible

Kayela

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We entered our room to find a dirty pillow (ok, there were 3 more) then we pull the covers back and the sheets were covered in stains! Called the front desk and was told there was nobody from housekeeping on staff but we could move rooms. Ended up moving rooms at 11:00 at night, with no apology.
Stayed 2 nights in Nov 2025

2/10 Terrible

Kyle

Traveled with family
Disliked: Cleanliness, staff & service, amenities
No AC. Ice cold pool. Terrible front desk because he was no help
Stayed 1 night in Nov 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Facility was clean and safe. Staff were friendly and courteous.
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Stayed 1 night in Nov 2025

4/10 Poor

Lisa, Plymouth

Disliked: Cleanliness, amenities
Neglected bathroom. No TP on the dispenser. Thread worn mini bath towels. Dirty floor and carpet. Chipped and dirty paint
Stayed 1 night in Nov 2025

10/10 Excellent

Leib

Stayed 1 night in Nov 2025

6/10 Okay

Paula

Stayed 2 nights in Oct 2025

6/10 Okay

Nelson

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Sub standard

A surprise room deposit of 125.was demanded upon arrival, house keeping is optional for a fee, hallways are dirty, room heater made a loud noise while running, room coffee was horrible,mini fridge was coated in ice, building is older and in need of repair.we expected more from the quality inn name.
Stayed 3 nights in Oct 2025

2/10 Terrible

Janelle m

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was absolutely disgusting and smelly. Mold was all over the bathroom and old dirty clothes were left in the bathroom
Stayed 2 nights in Oct 2025

6/10 Okay

Evelyn

Liked: Cleanliness
Stayed 1 night in Oct 2025

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