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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Comfort Suites Innsbrook - Short Pump is within 3 miles (5 km) of Short Pump Town Center. This 125-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Elk's Lodge - 4 min drive - 1.9 miles
  • Short Pump Town Center - 4 min drive - 2.8 miles
  • University of Richmond - 10 min drive - 7.4 miles
  • Virginia Commonwealth University - 13 min drive - 12.9 miles
  • Kings Dominion - 24 min drive - 26.9 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

At Comfort Suites Innsbrook - Short Pump, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and sitting areas are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 5 kids 21 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Comfort Suites Innsbrook - Short Pump?

Comfort Suites Innsbrook - Short Pump provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Mar 29, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Comfort Suites Innsbrook - Short Pump?

This hotel is located in Glen Allen, close to Short Pump Town Center, Cultural Arts Center Glen Allen, and Country Club of Virginia. You'll also find Elk's Lodge and Bowlero West End within a short drive.

Is there parking available at Comfort Suites Innsbrook - Short Pump?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Comfort Suites Innsbrook - Short Pump feature a casino at the property?

No, Comfort Suites Innsbrook - Short Pump doesn't have a casino.

Will I find an indoor pool at Comfort Suites Innsbrook - Short Pump?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Comfort Suites Innsbrook - Short Pump?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a turndown service as well as an indoor pool.

Does Comfort Suites Innsbrook - Short Pump have a hot tub?

No, this hotel doesn't have a spa tub.

Does Comfort Suites Innsbrook - Short Pump have a restaurant with a breakfast menu?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast each morning though there is no restaurant.

Will Comfort Suites Innsbrook - Short Pump allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Comfort Suites Innsbrook - Short Pump for a fee of USD 20.00 per pet, per day.

Does Comfort Suites Innsbrook - Short Pump have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Comfort Suites Innsbrook - Short Pump?

The closest major airport to Comfort Suites Innsbrook - Short Pump is Richmond Intl. Airport (RIC), which is 21.1 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Comfort Suites Innsbrook - Short Pump?

No, at Comfort Suites Innsbrook - Short Pump, there aren't any guestrooms that list a balcony.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 264 out of 1006 reviews
Rating 8 - Good. 179 out of 1006 reviews
Rating 6 - Okay. 180 out of 1006 reviews
Rating 4 - Poor. 154 out of 1006 reviews
Rating 2 - Terrible. 229 out of 1006 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Stayed 1 night in Dec 2025

2/10 Terrible

Forever

Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t get the room I originally booked. I booked one king suite, but was put in a double bed room. Also I get into the room, and there are no towels, washcloths, or hand towels, & I killed four roaches. Checked in around 730 ended up leaving around 11. Also there was no remote to the tv, so you couldn’t watch tv at all smh. Horrible experience!!
Stayed 1 night in Dec 2025

10/10 Excellent

Vera

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness
Had to switch rooms 6 times due to roaches in the 1st room 2nd room across the hall from the 1st room same 3rd room beside 2nd room door would not lock 4th room the key card would not work 5th room on a different floor had clothes all in it like someone was living in it all the time 6th room finally finely was ok. I have stayed at the hotel.fo
Stayed 1 night in Dec 2025

10/10 Excellent

Forever

Stayed 1 night in Nov 2025

2/10 Terrible

Jimmy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the rooms felt neglected. The bathrooms had mold on the ceiling. The sheets had stain and hair all over them. The tv screen had full of dust. The carpets were not vacuumed, and bathroom air vent were full of human dead skin.
Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great but the hotel was the do dirty it was unsafe. Broken glass in the stairway. Roaches and mold throughout the hotel.
Stayed 2 nights in Nov 2025

2/10 Terrible

Claribel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be cleaned thoroughly and maintained in many ways. Dirty elevator, dirty hallway. The bathroom above ours had a leak that was coming down through the ceiling to our bathroom. After informing of the problem they fixed it, but there was still a nasty smell. I wouldn’t stay here again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities
Bugs on the walls, no hot water, construction during the stay that wasn’t listed on the rental advertisement.
Stayed 2 nights in Nov 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
Booked a room and was charged for it and there was no room when I got there. Still waiting for refund.
Stayed 1 night in Nov 2025

2/10 Terrible

Geoffrey

Disliked: Cleanliness
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Stayed 1 night in Nov 2025

4/10 Poor

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service
I'm not sure if they even completely cleaned the room. There were cockroaches on the floor and the wall when I woke up this morning and there was one bath towel in the bathroom. And the door handle was broken to get into the room.Every time you shut the door it fell on the floor
Stayed 1 night in Nov 2025

2/10 Terrible

Iwan N

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed 1 night in Nov 2025

2/10 Terrible

Derrek

Stayed 1 night in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The hotel is under construction which wasn’t listed on the advertisement. There was no hot water on the 3rd floor.
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service
The hotel was dirty, not kept up, and smelled badly. Basic things like door handles did not function.
Stayed 1 night in Nov 2025

10/10 Excellent

Lester

Stayed 2 nights in Nov 2025

2/10 Terrible

Trang

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
An email had already been sent to Expedia, which is where we rented from… Comfort inn was horrible and we needed to receive a refund due to my child developed eczema and cockroaches in both rooms, as well as impolite employee
Stayed 2 nights in Nov 2025

2/10 Terrible

Trakecha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in 3 different rooms during our 1 night stay. The first room had an odor, no pillows on the sofa, and lights didnt work. We moved to Rm 2. There was visible black mold in the bathroom. Roaches were also present. Lights also didn't work. In Rm 3, the curtains were broken, huge dirty spots on sofa, lamps missing bulbs, knob to closet broke , & no hot water. Offered to move us to another room and the water didn’t work there either. Tiles falling from the ceiling in the pool area and roaches in there as well. We were scared to even try breakfast. It was so disappointing. Please dont't book here.
Stayed 1 night in Nov 2025

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025

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