4/10 Malo
Emmi
23 jun. 2025
No le gustĆ³: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Disappointing Experience for a Supposed 5-Star Htl
Unfortunately, our stay at this hotel did not meet the expectations we had for a five-star hotel. While there were a few positives, the overall experience left much to be desired.
Cons:
-The overall standard of the hotel did not match the level of a five-star rating.
-The bed was uncomfortable, and the sofa bed was broken springs were visibly sticking out and the cushions wouldn't stay in place.
-There was a strange and unpleasant smell in the room every time we entered.
-The surfaces in the room were worn and in need of renovation.
-At the pool bar, it was unclear what food was available and at what time, unless dining at the buffet. We were asked to move seats after being seated, though we could have been directed correctly from the start.
-Access to the beach required crossing a busy road, which was inconvenient.
-No food or drink service was available at the beach.
-Staff at the pool bar/restaurant did not greet guests and we had to approach them ourselves to ask for the menu.
-The staff also came across as rude and irritated by our presence, which made us feel unwelcome.
-During the breakfast buffet, I asked one of the servers for more milk and she visibly showed frustration and annoyance, which was both surprising and disappointing.
Pros:
-Two different breakfast options were available (standard buffet and an adults-only breakfast).
-Slippers and bathrobes were provided in the room.
-A friendly gentleman was working at the beach taking care of sunbeds, which stood out
Emmi
Se hospedĆ³ 4 noches en junio de 2025
