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Hotel West Refugio

2.0 star property

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Photo gallery for Hotel West Refugio

34-inch Smart TV with digital channels, TV, Netflix
Fridge, microwave, blender, coffee grinder
34-inch Smart TV with digital channels, TV, Netflix
A rustic outdoor seating area with wooden tables and chairs, a bar counter, and a view of a colorful building with a cactus decoration.
A building with a wooden exterior, multiple balconies, and a cactus garden in front.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Bar
  • Housekeeping
  • Kitchen

Explore the area

View in a map
Cto. el Molino Centro, San Juan del Río, QUE, 76800
  • Place, Senor del Sacro Monte Temple
    ‪9 min walk‬
  • Place, Fundadores Square
    ‪14 min walk‬
  • Place, Nuestra Senora de Guadalupe Church
    ‪14 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪53 min drive‬

Room options

View all photos for Habitación Doble Individual

Habitación Doble Individual | Down comforters, individually decorated, individually furnished, desk

Habitación Doble Individual

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Habitación Familiar

Habitación Familiar | Down comforters, individually decorated, individually furnished, desk

Habitación Familiar

  • 270 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Habitacion Estandar (Pet Friendly)

Down comforters, individually decorated, individually furnished, desk

Habitacion Estandar (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Habitación Queen Size

Habitación Queen Size | Down comforters, individually decorated, individually furnished, desk

Habitación Queen Size

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

San Juan del Río

Located in Centro Histórico, Hotel West Refugio is a leisurely stroll from sights such as Senor del Sacro Monte Temple and Nuestra Senora de Guadalupe Church. This 10-room hotel has a bar/lounge along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Senor del Sacro Monte Temple - 9 min walk - 0.5 miles
  • Fundadores Square - 14 min walk - 0.8 miles
  • Nuestra Senora de Guadalupe Church - 14 min walk - 0.8 miles
  • TecMilenio University San Juan del Rio Campus - 5 min drive - 1.2 miles
  • Aqueduct of Santiago de Querétaro - 47 min drive - 42.4 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 42 min drive

Restaurants

  • ‪Finca Santa Veracruz - ‬11 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Il Corridoio - ‬11 min walk
  • ‪Carl’s Jr. - ‬10 min walk
  • ‪Burger King - ‬10 min walk

About this property

Hotel West Refugio

Guests of Hotel West Refugio enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you drive, take advantage of free offsite parking. Staff members can help with accommodation requests, and provide front-desk service during limited hours. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a garden.
Guests can expect to find free WiFi and 34-inch Smart TVs with digital channels and first-run movies. Beds sport down comforters. Refrigerators, microwaves, and ceiling fans are also available. Limited housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:30 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Frequently asked questions

What's there to see near Hotel West Refugio?

This hotel is situated in Centro Histórico within a short 16-minute walk of Fundadores Square. Cavas Freixenet is also within a driving distance of 4.8 mi.

How much does it cost to stay at Hotel West Refugio?

As of Jul 9, 2026, prices found for a 1-night stay for 2 adults at Hotel West Refugio on Aug 8, 2026 start from $60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel West Refugio?

Yes, there is a garage though parking is limited parking.

Does Hotel West Refugio feature a casino at the property?

No, Hotel West Refugio doesn't have a casino.

Is there an indoor pool at Hotel West Refugio?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel West Refugio a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a down comforter and Netflix as well as a poolside bar.

Does Hotel West Refugio have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel West Refugio have a restaurant with a breakfast menu?

No, Hotel West Refugio doesn't have a restaurant that serves breakfast.

Does Hotel West Refugio allow pets to stay free of charge?

Although cats and dogs can't stay for free, they are welcome at Hotel West Refugio and the property provides food and water bowls.

Does Hotel West Refugio have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel West Refugio?

The closest major airport to Hotel West Refugio is Queretaro Intl. Airport (QRO), which is 28.6 mi away (42 minutes by car).

Are there rooms with balconies at Hotel West Refugio?

No, you won't find guestrooms with balconies at Hotel West Refugio.

Hotel West Refugio Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 87 reviews
Rating 8 - Good. 10 out of 87 reviews
Rating 6 - Okay. 5 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 2 out of 87 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marivel

Liked: Amenities
Had a great time. Staff was great.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022
Verified

8/10 Good

martha

Liked: Cleanliness, staff & service

Cute friendly affordable full kitchen

small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
En general, tuve una muy buena estancia. El hotel está muy limpio, eso es impecable. La cama también es muy buena, se duerme bien y es cómoda. El personal es muy amable, incluso me ofrecieron guardar el coche, lo cual se agradece. La cocina exterior está muy bien equipada, casi como algo semi-profesional, con todo lo necesario. Por otro lado, esperaba una experiencia más “western” en la habitación. Afuera sí hay ambiente, pero dentro es bastante simple. La decoración no siempre es coherente (la silla plegable, la lámpara), y al final no se siente mucho el concepto. Un detalle importante: los enchufes están detrás del buró, nada práctico para cargar el teléfono. Y la puerta del baño pega contra la pared, lo que puede hacer ruido por la noche. La piscina está bien, pero el agua estaba muy fría (en marzo), así que no se pudo aprovechar. En resumen, es un hotel agradable, muy limpio y bien atendido, pero le falta un poco más de ambientación en las habitaciones para que la experiencia sea completa.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maricarmen

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba muy limpia y resultó funcional para la estadía que tuvimos, sobre todo porque viajo con mis perros y a veces es difícil encontrar lugares que se puedan adaptar a ellos. El personal siempre estuvo atento a nuestras necesidades y la ubicación también es accesible. En general todo muy bien 😉
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service
Muy bien ubicado, habitaciones limpias y cómodas
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mónica

Muy Buen servicio
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, amenities
Limpieza
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Está original el concepto y muy limpio Nos gustó bastante
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

MARIA DE LA LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

La alberca es súper pequeña y no climatizada..
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rincón agradable

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Javier Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Fernando Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación y Decoración
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Esta lindo el lugar
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y atentos
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

El viejo oedte

Fue fácil llegar, está súper lindo el lugar la atención seguridad super recomendable.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Fabian

Liked: Amenities
Muy buena por aceptar perritos!!!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Dennise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilidad

Esta muy comodo y muy tranquilo, se duerme muy agusto
Stayed 1 night in Jan 2025
Verified

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien. Lo único que falta por mejorar es que no te cobren un porcentaje por pagar con tarjeta de crédito.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen punto intermedio para descansar

Muy tranquilo, para descansar.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper bonito y tranquilo para descansar, todo muy cómodo, cubre todas las necesidades. El personal muy amable.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es increíble, muy temático y acoger sinceramente no dudaría en volver
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito todo
Stayed 1 night in Oct 2024