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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
VIP Access

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Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

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Creator video - submitted by Ariblesssed
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive

Explore the area

View in a map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪10 min drive‬
  • Place, Punta Blanca Golf Course
    ‪17 min drive‬
  • Place, Iberostar Golf Course
    ‪18 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.2 out of 10
Wonderful
(60 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(30 reviews)
  • Garden view
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • Garden view
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.2 out of 10
Good
(13 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 781 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • Garden view
  • 781 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 781 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Punta Cana

Located in Bávaro, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is within a few miles (5 km) of sights such as Punta Blanca Golf Course and Cana Bay Golf Club. This 1775-room, 5-star resort has 13 outdoor pools along with outdoor private hot tubs and 10 restaurants.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 10 min drive - 1.0 mile
  • Punta Blanca Golf Course - 17 min drive - 3.6 miles
  • Iberostar Golf Course - 18 min drive - 5.1 miles
  • Cocotal Golf and Country Club - 19 min drive - 7.4 miles
  • Arena Gorda Beach - 19 min drive - 5.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Tarantela - ‬13 min drive
  • ‪Mangu - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, a golf course, and a full-service spa. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive resort include 13 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • Food and water bowls are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Are there all-inclusive options at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include volleyball, water fitness classes, and bicycling.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of Mar 20, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on Mar 26, 2026 start from $510, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

This resort is situated in Bávaro, close to Macao Beach, Cana Bay Golf Club, and Arena Gorda Beach. You'll also find Iberostar Golf Course and Splash Water Park within a short drive.

Is parking available on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, secured self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Are there luxury amenities available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and 10 restaurants at this resort.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a casino?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, this resort doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There are many amenities for couples at this resort, including a private outdoor hot tub as well as a private beach and a beach bar.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a restaurant that serves breakfast?

Yes, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 10 restaurants, and serves free buffet breakfast each morning.

Will Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest major airport to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Punta Cana Intl. Airport (PUJ), which is 18.2 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, every guestroom at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort comes with a furnished balcony and some offer ocean and garden views.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort host weddings?

Take advantage of the wedding venue at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort if you plan to say "I do" during your trip.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1298 out of 2395 reviews
Rating 8 - Good. 436 out of 2395 reviews
Rating 6 - Okay. 294 out of 2395 reviews
Rating 4 - Poor. 133 out of 2395 reviews
Rating 2 - Terrible. 234 out of 2395 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lillian

Stayed 4 nights in Jan 2026

6/10 Okay

Deborah

Stayed 3 nights in Dec 2025

10/10 Excellent

DAWN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! The staff, amenities and food were A+. We wish we had booked a longer stay!
Stayed 4 nights in Dec 2025

10/10 Excellent

diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Great!!!!
Stayed 3 nights in Dec 2025

8/10 Good

Ynes

Stayed 5 nights in Dec 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently went to this hotel. It's beautiful! The amenities, pools were great! Massage Spa experience was the best! Family oriented, They have a kids place to drop them off of all female staff. Food was average at the Market place, the rest of the restaurants/food trucks was delicious. My family and are already thinking of planning our next trip here!
Stayed 5 nights in Dec 2025

6/10 Okay

Jasmin Kaur

Stayed 4 nights in Dec 2025

6/10 Okay

Ranjit

Cl
Stayed 3 nights in Dec 2025

6/10 Okay

Julie, Baltimore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was lacking. Every person I asked a question they told me I had to go to another desk, go to another area or ask somebody in another area.
Stayed 1 night in Dec 2025

10/10 Excellent

ivan a

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente lo recomiendo para la familia y parejas
Stayed 6 nights in Dec 2025

8/10 Good

Eddy

Stayed 3 nights in Dec 2025

4/10 Poor

Dahna

Traveled with family
My room had a river view. The water was disgusting and the smell coming from it, was worse. You would think they would skim the water and remove at least the plastic bottles.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jose

All was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Juliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing vacation! Everything was great and the staff were so kind, joyful and great service!
Stayed 1 night in Dec 2025

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Thank you. It was awesome
Stayed 3 nights in Nov 2025

8/10 Good

Dan

Stayed 7 nights in Dec 2025

2/10 Terrible

Radek

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst resort experiences I’ve ever had. Hard Rock Hotel Punta Cana is dishonest, disorganized, and does not care about guests. I booked through Expedia based on an offer advertising a daily spa credit. This turned out to be false. It was not a credit, only a discount, and the hotel refused to honor what was advertised or offer any resolution. At check-in, despite booking a king-size bed with a sleeper sofa, we were told we had a double-bed room. Staff acted surprised and tried to push a worse room. After arguing, we got a king bed, but the attempted downgrade was obvious. We were then assigned a “concierge” who promised VIP perks and excursions, only to lure us into a pushy sales pitch for a paid VIP program. Total scam and waste of vacation time. The room was unacceptable. It was not ready, the sleeper sofa had no sheets for hours, the safe didn’t work, and there was no hot water for two days. Calls for help went nowhere, and we were even hung up on. and room service didn’t show up for two days. No manager was available, and the only solution offered was moving us far from all amenities. Staff were rude and dismissive. Basic questions required going to multiple desks, each saying it wasn’t their job. The resort is massive, inconvenient, coffee is terrible, transportation is slow, and even the main pool was ruined by burger truck fumes. No refund, no credit, no apology. I will never return and strongly warn others to avoid this resort
Stayed 5 nights in Nov 2025

10/10 Excellent

Milan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, food and hotel we highly recommend
Stayed 5 nights in Nov 2025

8/10 Good

Waverly

Traveled with family
Liked: Cleanliness, property conditions & facilities
i think they should have natural juice at least for breakfast- and free surfing board for kids at least one time - 20 minutes.
Stayed 4 nights in Nov 2025

8/10 Good

Yudelisse Mateo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok. But the staff me recibieron like a queen pero era que me querían vender un plan de vacaciones e insistieron tanto que me sentía perseguida y yo estaba de VACACIONES, no quería citas ni agendas. Cuando les dije que no estaba interesada en sus planes de vacaciones . La persona que supuestamente me pusieron para asistirme con preguntas acerca del resort hasta me bloqueó.
Stayed 4 nights in Nov 2025

6/10 Okay

Alyrei

Needs more improvement on the wait time with the
Stayed 3 nights in Dec 2025

6/10 Okay

Tomeca

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Front desk Angel was horrible customer service and rude. Concierge Rebecca and other manager unfortunately didn’t get his name were wonderful and actually rectified the problem with our room situation. Language barrier not alot of staff speak or understand english, also food buffet are luke warm to warm not hot. Possibly suggest a microwave or better warmers. Decent property needs some upgrading. Drivers on carts were extremely friendly and willing to help.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lisa Therese

Stayed 4 nights in Dec 2025

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness
Lacking
Stayed 6 nights in Nov 2025

2/10 Terrible

Reema, Northampton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The sales people pushed hard to get us to buy a time share. We said no and they just kept pushing which was a turn off. The resort was too big for our liking. We love the hard rock but this place was just too big for us. Not to mention the timeshare people.
Stayed 6 nights in Nov 2025

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