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Barceló Bávaro Palace - All Inclusive

4.5 star property

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Photo gallery for Barceló Bávaro Palace - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
Terrace/patio
Panoramic Suite, Sea View (Premium Level Room) | Premium bedding, minibar, in-room safe, individually decorated
Junior Suite, Sea View (Premium Level) | Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia, 23301
  • Place, Barceló Bávaro Convention Center
    ‪1 min walk‬
  • Place, The Lakes Barcelo Bavaro Golf Course
    ‪10 min walk‬
  • Place, Bavaro Beach
    ‪11 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, individually decorated

Family Room

8.4 out of 10
Very good
(61 reviews)
  • 640 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Family Duplex

Family Duplex | Premium bedding, minibar, in-room safe, individually decorated

Family Duplex

8.4 out of 10
Very good
(54 reviews)
  • 605 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level)

Junior Suite (Family Premium Level) | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level)

7.2 out of 10
Good
(9 reviews)
  • 1032 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

8.2 out of 10
Very good
(361 reviews)
  • 605 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Room

8.2 out of 10
Very good
(190 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Sea View (Premium Level Room)

Suite, Sea View (Premium Level Room) | Premium bedding, minibar, in-room safe, individually decorated

Suite, Sea View (Premium Level Room)

9.4 out of 10
Exceptional
(18 reviews)
  • Sea view
  • 1281 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite, Sea View (Premium Level Room)

Panoramic Suite, Sea View (Premium Level Room) | Premium bedding, minibar, in-room safe, individually decorated

Panoramic Suite, Sea View (Premium Level Room)

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 1367 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Sea View (Premium Level)

Junior Suite, Sea View (Premium Level) | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, Sea View (Premium Level)

7.6 out of 10
Good
(31 reviews)
  • Sea view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 4A1C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 4A1C)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 3A2C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 3A2C)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 2A3C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 2A3C)

  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Punta Cana

Located in Bávaro within a short walk of Bavaro Beach, Barceló Bávaro Palace - All Inclusive is within a mile (2 km) of other popular sights such as Cocotal Golf and Country Club. This 1402-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Punta Cana and also close to Los Corales Beach and Downtown Punta Cana.

What's nearby

  • Barceló Bávaro Convention Center - 1 min walk - 0.0 miles
  • The Lakes Barcelo Bavaro Golf Course - 10 min walk - 0.6 miles
  • Bavaro Beach - 11 min walk - 0.6 miles
  • Cocotal Golf and Country Club - 4 min drive - 1.2 miles
  • Punta Cana Beach - 25 min drive - 15.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Miramar - ‬11 min walk
  • ‪Jellyfish Beach Restaurant - ‬8 min drive
  • ‪La Brisa - ‬6 min walk
  • ‪Coral Sea Food - ‬11 min walk
  • ‪La Piña - ‬4 min walk

About this property

Barceló Bávaro Palace - All Inclusive

Barceló Bávaro Palace - All Inclusive features a private beach, a golf course, and a full-service spa. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include 4 outdoor pools, a water park, and a nightclub.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, sitting areas, and refrigerators are other standard amenities.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Barcelo U Spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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Barceló Bávaro Beach - Adults Only - All Inclusive
Bávaro
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  • Breakfast included
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 3,561 reviews
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Apr 29 - Apr 30
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 4 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kyoto
  • La Dolce Vita
  • La Fuente
  • Miramar Buffet
  • Santa Fe Steak House

Things to do

  • 18-hole golf course
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf lessons
  • Gym
  • Kayaking
  • Mini golf
  • Motor boating
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Water park
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (123,786 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a regional park
  • On a lake
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • Elevator
  • Tile flooring in room

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Deluxe
Barceló Bávaro Palace Deluxe
Barceló Bávaro Palace Deluxe All Inclusive
Barceló Bávaro Palace Deluxe All Inclusive Punta Cana
Barceló Bávaro Palace Deluxe Punta Cana
Barceló Palace Deluxe
Deluxe All Inclusive
Palace Deluxe
Barceló Bávaro Palace All Inclusive Punta Cana
Barceló Bávaro Palace All Inclusive
Barceló Bávaro Palace Punta Cana
Barceló Bávaro Palace
Barcelo Bavaro Palace Deluxe Hotel Punta Cana
Barceló Bávaro Palace All Inclusive All-inclusive property
Barceló Bávaro Inclusive incl
Barceló Bávaro Palace - All Inclusive Punta Cana
Barceló Bávaro Palace - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include windsurfing, golf, and kayaking.

How much does it cost to stay at Barceló Bávaro Palace - All Inclusive?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Barceló Bávaro Palace - All Inclusive on May 4, 2026 start from $445, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to do within easy reach of Barceló Bávaro Palace - All Inclusive?

This property is situated in Bávaro within a short 12-minute walk of Bavaro Beach and also 12 minutes on foot from The Lakes Barcelo Bavaro Golf Course. You'll also find Cocotal Golf and Country Club and Downtown Punta Cana within a short drive.

Is there parking available at Barceló Bávaro Palace - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Barceló Bávaro Palace - All Inclusive?

Barcelo U Spa is the property's spa and services include beach massages, hot springs, and mud baths.

Does Barceló Bávaro Palace - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a private beach, and an ocean-view restaurant at this property.

Does Barceló Bávaro Palace - All Inclusive have a casino at the property?

No, Barceló Bávaro Palace - All Inclusive doesn't have a casino.

Is there an indoor pool at Barceló Bávaro Palace - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Barceló Bávaro Palace - All Inclusive?

This lakeside property offers many amenities for couples such as a private beach and an ocean-view restaurant with some guestrooms featuring a private outdoor hot tub.

Are there hot tubs at Barceló Bávaro Palace - All Inclusive?

No, but guests can enjoy hot/mineral springs at this property.

Does Barceló Bávaro Palace - All Inclusive have a restaurant that serves breakfast?

Yes, Barceló Bávaro Palace - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Barceló Bávaro Palace - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Barceló Bávaro Palace - All Inclusive.

Are there connecting rooms at Barceló Bávaro Palace - All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Barceló Bávaro Palace - All Inclusive?

The closest major airport to Barceló Bávaro Palace - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.7 mi away (24 minutes by car).

Are there rooms with balconies at Barceló Bávaro Palace - All Inclusive?

Yes, every guestroom at Barceló Bávaro Palace - All Inclusive comes with a balcony and some offer sea and garden views.

Does Barceló Bávaro Palace - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Barceló Bávaro Palace - All Inclusive.

Barceló Bávaro Palace - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2731 out of 5508 reviews
Rating 8 - Good. 1226 out of 5508 reviews
Rating 6 - Okay. 797 out of 5508 reviews
Rating 4 - Poor. 376 out of 5508 reviews
Rating 2 - Terrible. 378 out of 5508 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2025

2/10 Terrible

Nilesh B

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For vegetarian very limited options. Couldn’t get reservations at the restaurant for dinner . Spanish speaking cooked made mistakes and served meat after repeated guidance for veg food only. Bad experience. I won’t go again
Stayed 5 nights in Dec 2025

6/10 Okay

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
•Wish I knew before booking• property is nice, and very big..you will be walking quite a bit to restaurants and beach/pool if not in the suites. When by the pool/beach there are no servers walking around taking your drinks like at other resorts. Not a picky eater,but the food was not very good. EXCEPT, the Japanese restaurant. Wish we could have gotten reservation to eat dinner there every night. With that being said you need reservations to eat at the a la carte restaurants & they are very difficult to get. Most unfortunate thing was at the sports bar which is open 24/7 it was nearly impossible for us to walk in because it always had a terrible smell inside. If wanting chairs by beach/pool you will have to walk around a bit before finding any as people leave towels on the chairs from the night before. Drinks are great though and if you are premium you are better off having room service every day instead of buffet. Hoyo 19 is the best place for breakfast without a doubt
Stayed 4 nights in Dec 2025

4/10 Poor

Debra Ann

Disliked: Cleanliness, amenities, property conditions & facilities
Found 2 cockroaches on my bathroom floor. Every restaurant smelled of raw sewage. I asked twice for wash cloths. I was promised to get them from the first day there but never got. When the room was cleaned, empty tissue box not replaced & of course no wash cloths. Another customer suggested adult only side. No stench & food was fresh & delicious. Real orange juice instead of Tang on adult side. Booze Cruise was for 18-25 year olds. Wish I would have known. Otherwise, beautiful area.
Stayed 4 nights in Dec 2025

8/10 Good

FRANCO

Stayed 6 nights in Dec 2025

10/10 Excellent

reginaldo de queiroz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was spectacular
Stayed 4 nights in Dec 2025

10/10 Excellent

xu

Stayed 5 nights in Dec 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst resort in any country I have ever stayed at. I don’t even know where to begin. The roaches in our room or running around the common areas of the resort, the rat that bored a hole through the wall and was digging through the trash can in the bathroom and then was running across the furniture at 3am or the water leaking from the ceiling in our room and we were on the first floor of the buildi
Stayed 7 nights in Dec 2025

2/10 Terrible

Emetu

Traveled with family
Disliked: Cleanliness
Food was mediocre, staff unfriendly, found little kid’s socks that doesn’t belong to us, no beach umbrella, look at different options before you decide in this resort.
Stayed 6 nights in Dec 2025

8/10 Good

Binod, edison

Liked: Cleanliness
Lot of activities
Stayed 5 nights in Dec 2025

10/10 Excellent

LUIS

Stayed 6 nights in Dec 2025

10/10 Excellent

Mark

Stayed 6 nights in Dec 2025

8/10 Good

Urvin

Stayed 4 nights in Dec 2025

8/10 Good

Fabian

Traveled with family
Liked: Amenities
Amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Crystal Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at this resort! I thought I had booked a different room than I did because all the same pictures are on all the rooms. So, I would suggest they change the pictures to give a more accurate depiction of what you are getting. The rooms were nice but standard for a beach hotel. The beds were comfortable. The hot tubs on the balcony are a great touch. The food was good. Just be sure to make your reservations for the specialty restaurants right away. The beach is beautiful! There was a large college crowd when we stayed which we could have done without. They took over the whole place. Large selection of pools and plenty to do. The spa was lovely. All in all, it was a great value for our money. I think I may book here again.
Stayed 6 nights in Dec 2025

8/10 Good

Sabrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First of all, the premises of the Resort is huge. If you’re looking to stay somewhere where you but don’t want to leave, Barcelo Bavaro has lots of things to do. We visited as a family of five during the Christmas season and it was very busy. There’s 11 restaurants but it’s very important that you make reservations for the popular ones. There’s room service up until a particular time, which is not included and buffet options through the day. If I was to rate the buffet, I would give it three stars out of five. Some days the options were questionable and service at each restaurant are not all the same.
Stayed 8 nights in Dec 2025

4/10 Poor

Jose

Liked: Cleanliness, amenities, property conditions & facilities
En el buffet de comida las personas que trabajan ahi no atienden a las personas se la pasan platicando entre ellas ni agua quieren servir pasan de lado y no preguntan si se necesita algo
Stayed 12 nights in Dec 2025

6/10 Okay

Anna

Traveled with partner
Liked: Amenities, property conditions & facilities
The housekeeper who cleaned our bedroom was very friendly and kept our bedroom clean with fresh towels and sheets. I haven’t seen anyone cleaning the seaweeds from the coast. And majority restaurants had a smell of sewage. Staff at the breakfast seemed to bump to each other’s and do not do much. I was kind of disappointed.
Stayed 5 nights in Dec 2025

4/10 Poor

Lisa

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was fine, just cold and not controlled by our thermostat. But the real issue is two of us became sick eating bad food. On two separate occasions. One was lettuce (lesson learned) and the other beef burrito. Be warned.
Stayed 4 nights in Dec 2025

8/10 Good

Oksana, indianapolis

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, stuff tried to help and was nice.
Stayed 7 nights in Dec 2025

8/10 Good

Rudy Shatner

Stayed 3 nights in Dec 2025

10/10 Excellent

Emilio

Stayed 3 nights in Oct 2025

6/10 Okay

Tony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was not very good, even at the restaurants (we survived off $16 doritos bags from the hotel store for the entirety of the trip). the rooms were nice and we loved the tub on the balcony. it was hard for our excursion rides to get into the front gate to pick us up on some days. entertainment and night club were very mediocre. pools were nice and well maintained. some staff friendly and some were a tad mean, some also couldn’t understand us due to language barrier. overall an okay trip but probably one we wouldn’t take again. if you walk to the left on the beach there are other hotel beachfronts that have activities, like soccer, that you can take part in. definitely wouldn’t recommend to anyone looking for a trip that’s more on the fun/party side.
Stayed 4 nights in Dec 2025

4/10 Poor

Roberto

Traveled with family
Liked: Amenities, property conditions & facilities
Room was ok, but there seems to have a pest problem. The 2nd night we found two big cockroaches in our room; one walking out of under the bed (which we killed) and then (2 hours later) another one walking on the wall next to our bed. We switched rooms and on the 4th night we saw a small cockroach walking in the bathroom. Also, on a couple of occasions we saw small cockroaches in the bathroom of 2 of the hotel restaurants. Food was not the best and staff not friendly.
Stayed 7 nights in Dec 2025

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness
Our family vacation was a complete bust, huge disappointment. From the time we checked in, the room was poorly cleaned where you could tell it was quickly wiped down in a hurry. The door throw latch was busted, the safe was no reset so it was unusable. The family duplex rooms offer no privacy as there are no doors on either bathroom. We had multiple bugs found in the unit, including giant cockroaches walking across the vanity. We tried to make reservations for dinner and only one was available but at 10:30 at night, which is much too late for a family with kids. The standard food buffet was gross, we found chicken bones in the shredded chicken and in general all the food was cold or luke warm at best. The water park that states is part of the all-inclusive package is not accurate, you get one free pass and you pay additional from there on out. The only beer that you could get without paying additional was the local beer of El Presidente, and served warm at best. If you wanted a decent beer like a Corona, it was $6.00; which is extremely high priced. The "all-inclusive" experience as advertised is not at all what it is, plan to bring a couple hundred extra dollars just for decent drinks and water park tickets. All this doesn't even start with the pool experience, or lack of space unless you want to arrive prior to 8:00 AM with minimal space and chairs. Overall, we left 2 days early to give you an idea of our overall experience. Staff were rude from the moment we arrived.
Stayed 6 nights in Dec 2025

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