2/10 Terrible
Dzianis
Traveled with group, Traveled with family and small children
Apr 22, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐☆☆☆☆
We had a very disappointing experience at this hotel and cannot recommend it.
If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once.
The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless.
Rooms are outdated and clearly worn — furniture is damaged and needs attention.
The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after.
Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort.
Dzianis
Stayed 3 nights in Apr 2026
