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Novotel Puerto Montt

4.0 star property

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Exterior
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Standard Room, 1 King Bed | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
Juan Soler Manfredini 81 Los Lagos, Puerto Montt, CHILE, 123245
  • Place, Mall Paseo Costanera
    ‪1 min walk‬
  • Place, Dock
    ‪6 min walk‬
  • Place, Puerto Montt Cathedral
    ‪6 min walk‬
  • Airport, Puerto Montt (PMC-Tepual)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Bathtub, eco-friendly toiletries, hair dryer, slippers

Standard Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Bathtub, eco-friendly toiletries, hair dryer, slippers

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Double Beds (City Side)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Puerto Montt

Novotel Puerto Montt places you next to Mall Paseo Costanera and within a 5-minute walk of Antonio Felmer Museum. The 95 rooms at this 4-star hotel include minibars, electric kettles, and free tea bags/instant coffee. Centrally located in Puerto Montt, the hotel is connected to a shopping center, and a short walk from Casa del Arte Diego Rivera and Dock.

What's nearby

  • Mall Paseo Costanera - 1 min walk - 0.1 miles
  • Dock - 6 min walk - 0.4 miles
  • Casa del Arte Diego Rivera - 6 min walk - 0.4 miles
  • Puerto Montt Cathedral - 6 min walk - 0.4 miles
  • Plaza de Armas - 6 min walk - 0.4 miles

Getting around

  • La Paloma Station - 7 min drive
  • Puerto Montt (PMC-Tepual) - 30 min drive

Restaurants

  • ‪Club Alemán de Puerto Montt - ‬5 min walk
  • ‪Bar 264 - ‬5 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Juan Maestro - ‬2 min walk
  • ‪Cafe Del Mar - ‬1 min walk

About this property

Novotel Puerto Montt

Guests of Novotel Puerto Montt enjoy a sauna, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free offsite parking. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. This hotel also has laundry facilities.
Guests can stay connected with free WiFi. Bathrooms have hair dryers and slippers. Minibars, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 7:00 AM to 8:30 PM
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 10,000 per person
  • Coffee and tea in common areas

Things to do

  • Sauna

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (118 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CLP 23800 per pet, per night, plus a deposit of CLP 59500 per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of CLP 100000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CLP 10000 per person
  • Pet deposit: CLP 59500 per stay
  • Pet fee: CLP 23800 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.
Property Registration Number 77.565.357-4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Puerto Montt Hotel
Novotel Puerto Montt Puerto Montt
Novotel Puerto Montt Hotel Puerto Montt

Frequently asked questions

Are free cancellation options available at Novotel Puerto Montt?

Novotel Puerto Montt offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Puerto Montt?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Novotel Puerto Montt on Jun 4, 2026 start from $54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Novotel Puerto Montt?

Guests positively rate the hotel's location in Puerto Montt, just steps from Mall Paseo Costanera, and within a 10-minute walk of Dock and Casa del Arte Diego Rivera. You'll also find Paseo del Mar Mall and Antonio Felmer Museum less than a mile away.

Is there parking available at Novotel Puerto Montt?

Yes, there is wheelchair-accessible parking available.

Does Novotel Puerto Montt include a casino on the premises?

No, Novotel Puerto Montt doesn't have a casino.

Will I find an indoor pool at Novotel Puerto Montt?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Novotel Puerto Montt?

Amenities that appeal to couples at this hotel include in-room massages, a minibar, and slippers.

Are there hot tubs at Novotel Puerto Montt?

No, but guests can enjoy a sauna at this hotel.

Does Novotel Puerto Montt feature a restaurant that includes a breakfast menu?

Novotel Puerto Montt offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Novotel Puerto Montt allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Novotel Puerto Montt for a fee of CLP 23800 per pet, per night. A deposit of CLP 59500 per stay is collected.

Are there connecting rooms at Novotel Puerto Montt?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Novotel Puerto Montt?

The closest major airport to Novotel Puerto Montt is Puerto Montt (PMC-Tepual), which is 11.3 mi away (30 minutes by car).

Are there rooms with balconies at Novotel Puerto Montt?

No, there aren't any guestrooms at Novotel Puerto Montt that offer a balcony.

Novotel Puerto Montt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 234 reviews
Rating 8 - Good. 58 out of 234 reviews
Rating 6 - Okay. 24 out of 234 reviews
Rating 4 - Poor. 7 out of 234 reviews
Rating 2 - Terrible. 9 out of 234 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Alida

The view was beautiful. The rooms are run down and food wasn't great. The bed however was very cozy. We had warm water to shower, it didnt get very hot. Receptionist were very friendly and helpful.
Stayed 2 nights in Feb 2026

8/10 Good

Matthew

Stayed 6 nights in Feb 2026

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities
the views
Stayed 2 nights in Jan 2026

6/10 Okay

Cynthia

Liked: Staff & service
The hotel staff was great and very helpful. The hotel could use an upgrade. The rooms were outdated, the drain was very slow in the sink, the bathroom was old and worn, the carpet felt old and grungy. The breakfast was large, but it's a big hotel, so they are serving a lot of people. The food was not very good. The eggs were undercooked and cold and they needed at least two more coffee urns (there was always a line for coffee). The pastries were cold and store bought. But the worst is the parking. It's underground beneath the hotel and it's shared with a shopping mall... during the day it's very difficult to find parking and then in the evening, they lock it up so you have to find a security officer to open a gate to get in. I don't know how one person (without assistance of another person to get out of the car to find help) would manage. Then you have to bring your ticket to the front desk to get a validated ticket before you drive out. Inconvenient for sure. I wouldn't stay at this hotel again. it looks better online than it is in person.
Stayed 1 night in Jan 2026

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities
Breakfast was excellent
Stayed 2 nights in Jan 2026

6/10 Okay

Jordi

Liked: Cleanliness, property conditions & facilities, room comfort
Not the friendliest
Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2025

10/10 Excellent

Scott

Stayed 1 night in Nov 2025

8/10 Good

angel

Liked: Cleanliness, amenities, property conditions & facilities
Heater was turned off and it was very cold
Stayed 1 night in Nov 2025

8/10 Good

Rosele

Stayed 4 nights in Nov 2025

10/10 Excellent

Nelba

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and with a spectable view. Great location, walking distance to restaurants, attractions and shopping. Staff was very friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Spectacular view
Stayed 1 night in Nov 2025

2/10 Terrible

Maria V

Stayed 3 nights in Oct 2025

10/10 Excellent

VALERIA, Miami

Stayed 2 nights in Sep 2025

2/10 Terrible

joo hyun

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
General services
Stayed 1 night in Sep 2025

8/10 Good

Winslow, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient - would s
Stayed 3 nights in Aug 2025

6/10 Okay

Juan Jose

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Excelente, inmejorable, ubicacion para hacer compras en el mall.
Stayed 2 nights in Jun 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good area for the Hotel, staff were excellent, someties at breakfast overworked espessially by some awkward and arrogant guests from a neighbouring country. I would not have had the patience. Well done to them.!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadía en Novotel fue placentera, el acceso directo al mall ayuda a tener todo cerca. Además la locación es perfecta para caminar a diversas atracciones alrededor del centro de Puerto Montt
Stayed 6 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Nice location

Lovely position with great view & massive room. Free parking & the best breakfast of our 2month trip so far. The public places are looking a bit tired & tatty & needs an update It's a bit awkward with the breakfast & check out desk being on the 11th floor, the rooms then being on floors 5-10 with parking in the basement. This meant you needed to take your bags up to the 11th floor from the 7th floor in our case, to check out, then go back down again, past the 7th to the basement....
Stayed 1 night in Mar 2025

10/10 Excellent

Leandro Javier

Stayed 2 nights in Mar 2025

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

VICTOR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to spend the night while traveling.
Stayed 1 night in Dec 2024

6/10 Okay

Shona

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025