I booked 2 Family Quadruple Rooms with Sea View
I'd like to add that I don't typically post reviews about hotels, but I just couldn't bear the thought of letting another family stay here and share the same experience for the price they paid.
Upon arrival my in laws decided to check in, over the phone the receptionist insisted I had booked through Expedia and that I had only booked 1 room. I kindly corrected her and gave her itinerary number to which she responded with a "okay fine" then hung up on me.
She then gave us a room completely different than pictured. When we went to the room, my uncle immediately noticed that the towels were WET but folded neatly. When he mentioned this to cleaning staff and asked for another towel, they immediately said they couldn't and that they have a 3 day policy with changing sheets and towels. I can only assume that when we arrived there, the 3 days were not up, and we were the unlucky ones with WET TOWELS and "assumed" USED SHEETS. If we had wanted new towels they would charge us 100 pesos each towel just for something we should have gotten in the first place. It completely grossed me out.
The free breakfast consisted of: 2 pcs of Bread and 2 Eggs (not even a decent breakfast)
BACON/any other MEAT would need to be purchased - water also.
The customer service was so poor that when my in laws mentioned to not recommend the place they responded "whatever" which is very rude.
I would save my money and check in somewhere else...