the room was ok, small but we expected that, bed was comfortable and there was everything you needed in the room. However there was a dreadful smell throughput the hotel - like a drains issue. After a while you got used to it, well accustomed to it, but still there.
the lady on reception when we booked in was lovely, bless her she was dealing with what seemed like a tricky customer on the phone when we arrived and didn't seem to get much support from her manager when she tried to put the call through to them, she was very apologetic about us having to wait and witness that. She herself was brilliant, helpful, professional and friendly, I am only sorry we didn't catch her name. On the whole the hotel is okay, warm and comfortable, but if I honest I am not sure the inside is on par with the flashy new exterior.