My family and I rented this property this past weekend and had a fantastic time. The house was clean on arrival, and we loved the open concept. There were multiple things we found wrong with the property throughout the weekend.
1) The grill failed to work on the first day. We had to go to Home Depot and purchase a new breather valve. We managed to get the grill working on the second night. Reached out to PMI Rental, no response.
2)At 3AM, one of the fire alarms were chirping. Without any spare batteries in the house, we had to take it off the wall
3)The tub next to the bathroom was clogged
After checkout, I reached out to the Rental Agency (PMI) and explained the situation. They told me that after the check out inspection, the grill melted the balcony, and that the tub was caused from debris in the drain. They did apply a discount ($90) but was going to subtract it from the damages done to the balcony by the grill. My party is very upset that we are being blamed for these damages. The grill is placed in a spot, and we used the grill in the same exact spot as it was advertised. How are we supposed to know it is going to melt the balcony? Apart of the rental cost, you purchase a $1500 insurance policy in order to cover damages. They refused to issue us the discount back on our credit card, and run all the damages under the "insurance policy". Why have an insurance policy if your just going to charge the rental party?
Communications with PMI was HORRIFIC. After speaking with a representative named TJ, he explained he would call me back with more information and also send me an email explaining everything. No call back, no email. I ended up having to call him twice in order to get more information.
Overall, fantastic property! Dealing with PMI rental is horrible, and I can say I will NEVER rent from them again.