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Mercure Pontianak City Center

4.0 star property

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Photo gallery for Mercure Pontianak City Center

Outdoor pool
Breakfast, lunch and dinner served
Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing
Exterior
Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124
  • Place, Ayani Mega Mall
    ‪2 min walk‬
  • Place, Diguli Park
    ‪8 min walk‬
  • Place, Museum Provinsi Kalimantan Barat
    ‪10 min walk‬
  • Airport, Pontianak (PNK-Supadio)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 2 Twin Beds

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Pontianak

Located within a 5-minute walk of Ayani Mega Mall, Mercure Pontianak City Center is within a 15-minute stroll of Diguli Park. This 4-star hotel has 265 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Ayani Mega Mall - 2 min walk - 0.1 miles
  • Diguli Park - 8 min walk - 0.5 miles
  • Museum Provinsi Kalimantan Barat - 10 min walk - 0.6 miles
  • Gajah Mada Shopping Complex - 4 min drive - 1.6 miles
  • Danau Sentarum National Park - 14 min drive - 3.6 miles

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • ‪Marugame Udon - ‬3 min walk
  • ‪EXCELSO - ‬3 min walk
  • ‪Ichiban Sushi - ‬3 min walk
  • ‪Kokumi - ‬5 min walk
  • ‪Ayam Pak Usu & Ice Cream Merdeka A Yani Mega Mall - ‬3 min walk

About this property

Mercure Pontianak City Center

Mercure Pontianak City Center features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 120000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 350000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-1:00 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Frequently asked questions

Are free cancellation options available at Mercure Pontianak City Center?

Mercure Pontianak City Center provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Pontianak City Center?

As of Jun 4, 2026, prices found for a 1-night stay for 2 adults at Mercure Pontianak City Center on Jun 7, 2026 start from $35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Mercure Pontianak City Center?

Located steps from Ayani Mega Mall, this hotel is in Pontianak, and within a 10-minute walk of Museum Provinsi Kalimantan Barat and Diguli Park. You'll also find Danau Sentarum National Park and Gajah Mada Shopping Complex within a short drive.

Is there parking available at Mercure Pontianak City Center?

Yes, self parking is offered for free at the hotel.

Does Mercure Pontianak City Center have a casino?

No, Mercure Pontianak City Center doesn't have a casino.

Is there an indoor pool at Mercure Pontianak City Center?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Mercure Pontianak City Center?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Mercure Pontianak City Center?

No, but this hotel does have a sauna.

Does Mercure Pontianak City Center have a restaurant with a breakfast menu?

Yes, Mercure Pontianak City Center serves buffet breakfast for a surcharge each morning at Ebony.

Does Mercure Pontianak City Center allow pets to stay free of charge?

No, pets and service animals aren't allowed at Mercure Pontianak City Center.

Are there connecting rooms at Mercure Pontianak City Center?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Mercure Pontianak City Center?

The closest major airport to Mercure Pontianak City Center is Pontianak (PNK-Supadio), which is 9.9 mi away (28 minutes by car).

Are there rooms with balconies at Mercure Pontianak City Center?

No, you won't find guestrooms with balconies at Mercure Pontianak City Center.

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 114 reviews
Rating 8 - Good. 53 out of 114 reviews
Rating 6 - Okay. 20 out of 114 reviews
Rating 4 - Poor. 11 out of 114 reviews
Rating 2 - Terrible. 2 out of 114 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mega mall Quiet and nice room Breakfast are alright
Stayed 1 night in Aug 2025
Verified

8/10 Good

SYED MUZAFFAR

Liked: Cleanliness, staff & service, amenities
room good
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

RODERICK

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Meli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

YUICHI

Liked: Cleanliness, staff & service
朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Diana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

HPO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveler

很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Hiroki

Liked: Room comfort

タクシーの手配は早めに

少し古い建物のようでしたが問題ありませんでした。 この街にはタクシーがほとんどなく、ホテルから外出する時もタクシーが来るまで20分待つことになりました。
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Tom Widerberg

Liked: Cleanliness, staff & service, property conditions & facilities

OK hotel for a couple of days

Very friendly staff, and OK for a couple of nights. Expect nothing from the fitness center, but fine small recreation area with pool and good facilities in the neighborhood. Good wifi.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

隣はショッピングモールで、食事に不自由することはありませんでした。一方で値段と部屋の状況は値段相応、もしくは近辺の過去泊まった別のホテル、もしくは同系列の他社の方が良かった様にも感じました。悪かったとこはないのですが、その逆も然りの滞在でした。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Tommy

Disliked: Staff & service, property conditions & facilities, room comfort
Reservasi 2 minggu sebelumnya namun tetap saja ketika check in tidak sesuai pesanan, shower toilet bocor dan suara kamar sebelah sangat berisik tembus ke kamar saya. Kelengkapan toilet standard hanya sikat gigi- odol dan sabun-shampoo saja padahal hotel bintang 4.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Chelvam

Liked: Staff & service
Disliked: Property conditions & facilities

Bad Experience.

WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018

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