Aparthotel

Oaks Cypress Lakes Resort

4.0 star property
Aparthotel with 2 restaurants, a quick walk to Cypress Lakes Golf and Country Club

Choose dates to view prices

Photo gallery for Oaks Cypress Lakes Resort

3 outdoor pools, pool umbrellas, sun loungers
Lobby
2 restaurants, breakfast served
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

Map
15 Thompsons Road, Pokolbin, NSW, 2320
  • Cypress Lakes Golf and Country Club
    ‪10 min walk‬
  • Roche Estate
    ‪19 min walk‬
  • Hunter Valley Gardens

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Room options

Villa, 3 Bedrooms (No Housekeeping)

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

One Bedroom Villa (No Housekeeping Service)

  • 463 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

1 Bedroom Premier Villa

  • 947 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Suite, 1 Bedroom, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat)

  • 603 sq ft
  • Studio
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

One Bedroom Villa

  • 463 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

Two Bedroom Villa

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

3 Bedroom Villa

  • 1281 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

Two Bedroom Villa (No Housekeeping Service)

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

3 Bedroom Premier Villa

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

1 Bedroom Premier Villa (No Housekeeping)

  • 947 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

2 Bedroom Premier Villa (No Housekeeping)

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

2 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

Premium Villa, 3 Bedrooms (No Housekeeping)

  • 969 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Twin Beds

2 Bedroom Premier Villa

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

1 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

  • 603 sq ft
  • 1 bedroom
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Two Bedrooms Villa

  • Sleeps 4
  • 2 Queen Beds

One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

Premier One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

Premier Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

One Bedroom Valley Suite (Adults Only)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Two Bedrooms Valley Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Premier Two Bedrooms Villa

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

About the neighborhood

Pokolbin

Oaks Cypress Lakes Resort places you within a 15-minute stroll of popular sights such as Cypress Lakes Golf and Country Club and Brokenwood Wines. This 114-room, 4-star aparthotel has 3 outdoor pools along with a golf course and 2 restaurants.

What's nearby

  • Cypress Lakes Golf and Country Club - 10 min walk - 0.6 miles
  • Brokenwood Wines - 12 min walk - 0.7 miles
  • Roche Estate - 19 min walk - 1.0 mile
  • Hope Estate - 4 min drive - 2.0 miles
  • PepperTree Wines - 5 min drive - 2.7 miles

Getting around

  • Branxton Station - 17 min drive
  • Newcastle, NSW (NTL-Williamtown) - 54 min drive

Restaurants

  • ‪Leogate Estate Wines - ‬6 min drive
  • ‪Harrigan's Hunter Valley - ‬3 min drive
  • ‪Brokenwood Wines - ‬13 min walk
  • ‪Oak & Vine - ‬9 min walk
  • ‪Sabor Dessert Bar - ‬4 min drive

About this property

Oaks Cypress Lakes Resort

Aparthotel with 2 restaurants, a quick walk to Cypress Lakes Golf and Country Club
Guests of Oaks Cypress Lakes Resort have access to a golf course, 3 outdoor pools, and a gym. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this golf aparthotel include WiFi in public areas, a hot tub, and meeting rooms.
Each apartment is air-conditioned and features a balcony and space to spread out with 3 bedrooms and a dining area. A flat-screen TV comes with satellite channels, and guests can stay connected with WiFi. Other standard amenities include a microwave, a refrigerator, and a ceiling fan. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course. 3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Hot tub
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Crib: AUD 20 per night

Restaurants on site

  • Cypress Lakes Bistro & Ba

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 30 to 35 for adults and AUD 30 to 35 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference space
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a rural location

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Tennis

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 114 units
  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Garden
  • Housekeeping (on request)
  • Locally-owned and organized tours and activities
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from September 1 2025 to September 4 2025 (completion date subject to change). The following areas are affected:
  • Golf course
During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 59 per night
  • Cribs/infant beds are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 30 to 35 for adults, and AUD 30 to 35 for children
  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cypress Lakes Pokolbin
Cypress Lakes Resort Pokolbin
Cypress Lakes Hotel Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Cypress Lake Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes
Cypress Lakes Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Oaks Cypress Lakes Resort Aparthotel
Oaks Cypress Lakes Resort Aparthotel Pokolbin

Frequently asked questions

Is a free cancellation option available at Oaks Cypress Lakes Resort?

Oaks Cypress Lakes Resort offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Oaks Cypress Lakes Resort?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at Oaks Cypress Lakes Resort on Jun 26, 2025 start from $116.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Oaks Cypress Lakes Resort?

This aparthotel in Pokolbin is within a 10-minute walk of Cypress Lakes Golf and Country Club and Tamburlaine Organic Wines. You'll also find Brokenwood Wines and Roche Estate less than a mile away.

Will I be able to park at this aparthotel?

Yes, uncovered self parking is offered for free at the aparthotel. Accessible parking and electric car charging are also available for guests.

Does Oaks Cypress Lakes Resort feature a casino at the property?

No, Oaks Cypress Lakes Resort doesn't have a casino.

Will I find an indoor pool at Oaks Cypress Lakes Resort?

No, this aparthotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Oaks Cypress Lakes Resort?

There are plenty of amenities for couples at this aparthotel, including 3 outdoor pools, a bar, and a restaurant with al fresco dining.

Does Oaks Cypress Lakes Resort have a hot tub?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Oaks Cypress Lakes Resort have a restaurant with a breakfast menu?

Yes, Oaks Cypress Lakes Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Oaks Cypress Lakes Resort allow pets to stay free of charge?

No, pets aren't allowed at Oaks Cypress Lakes Resort though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

Can I book a room with a balcony at Oaks Cypress Lakes Resort?

Yes, every apartment at Oaks Cypress Lakes Resort comes with a balcony with some featuring valley or garden views.

Does Oaks Cypress Lakes Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Oaks Cypress Lakes Resort.

Oaks Cypress Lakes Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 972 out of 2150 reviews
Rating 8 - Good. 760 out of 2150 reviews
Rating 6 - Okay. 267 out of 2150 reviews
Rating 4 - Poor. 116 out of 2150 reviews
Rating 2 - Terrible. 35 out of 2150 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
The room type I booked meant I stayed at the Elysia Wellness retreat and both properties are in the same resort and just awesome. Had the best time and ended up booking another night. Rachel on reception was just amazing - so helpful and really friendly and relatable.
Stayed 1 night in Feb 2025

8/10 Good

Christopher, Fort Myers

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was very safe and comfortable. You are surrounded by wildlife on the whole property and we even got to see a family of kangaroos! however, the breakfast was a bit disappointing.
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Great place to stay

Great place to stay! Kid friendly pool was a bonus! Only downside was ants kept getting into the kitchen.
Stayed 3 nights in Feb 2025

8/10 Good

BARBARA, Randwick

Liked: Cleanliness, property conditions & facilities
Our villa was very comfortable and well equipped. Unfortunately on our 2nd night the power in our villa went off and we had to transfer everything to another villa for the night. The amenities are very good but the pool behind the tennis court needs some attention. There is hardly anywhere to sit and some sort of shade structure is needed.
Stayed 2 nights in Feb 2025

6/10 Okay

Michael

Traveled with partner
Disliked: Property conditions & facilities
On arrival we were made to wait 1.5 hours before we could enter our room. Reception had limited staff and struggled with a long queue of grumpy clients. The room here was very nice, though the service was deplorable. 40 min for a cocktail made by bar staff who were young and inexperienced It was on more than one occasion this occurred. And you could hear the people waiting were grumbling amongst themselves about the delays everyday. Food in restaurant is poor with little choice. Breakfast however was excellent with a nice variety each day and a lovely chef who was accomodating with a smile and beautifully mannered towards all asking for her to do something extra. Big tick for her !! ( 17/2/25) Golf course is really good though the paths for golf buggies need desperate repair in a lot of areas Quite scary the size of holes you must navigate tbh But course itself was well maintained and we enjoyed our day on it. Rooms are nice and well equipped. Overall the hospitality side of this resort lets it down terribly. A shame when it has so much to offer if run with more skilled and managed staff who can communicate with enthusiasm not an attitude of how fast can I go home ( with rolling eyes) Overall 2.5 stars out of 5
Stayed 3 nights in Feb 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
The villa we stayed in 2 bedroom 2 bathroom was fabulous. Fully equipped if you just wanted to have a peaceful stay home time in serene surroundings….. but walkable to an amazing restaurant if you wanted the perfect no cook holiday! The villa/apartment was 2 storey and had fabulous views across the valley…. It was spacious, light and airy with kangaroos coming in close view in the morning on the golf course. If you had to list any fault it would only be the lack of any flat access…… wherever you went it was stairs. A small challenge for oldies, but we managed fine. A great time was had by all…… would highly recommend this property and its generous friendly staff in all areas of the resort. We will be back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Steve, Henderson

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Can’t wait to return.
Stayed 2 nights in Feb 2025

4/10 Poor

Evan

Liked: Cleanliness
Pretty old and worn out for the price. Aircon was poor, no wifi til I got them to bring me a portable one. There was a dryer but no washing machine. SriLankan restaurant was very nice.
Stayed 1 night in Feb 2025

8/10 Good

Hiam

Liked: Cleanliness, property conditions & facilities
This property was modern and beautifully decorated. The views were beautiful. The walk around the property was very enjoyable with all the nature and animals. It is located in the heart of the Hunter, making it an easy drive to the wineries. Definitely will come again. Thank you
Stayed 2 nights in Feb 2025

6/10 Okay

Jonathan

Traveled with group
Liked: Room comfort

Outdated property in need of some TLC

Rooms starting to look a little dated. Pool was dirty, one tennis court unusable due to the surface being all ripped. Looking a bit tired and dated but still charging 5 star rates. Lunch menu of pizzas were of a very poor standard, I’ve eaten frozen pizzas better than the ones that were on offer. On the plus side there was EV charging and check in/check out was a breeze
Stayed 1 night in Feb 2025

10/10 Excellent

NADENE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful friendly happy staff very helpful. All staff had smiles on there face. Loved my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, room comfort
The resort was peaceful and quiet, plenty to do, the restaurant is amazing, staff are all extremely friendly and helpful. Room was clean and homely.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tejesh, Parramatta

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quite Resort good for relaxing and a perfect wellness retreat
Stayed 1 night in Jan 2025

10/10 Excellent

Libby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ashley

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Matthew

Traveled with family
Disliked: Amenities
Rooms are nice enough, and reception staff were friendly and helpful. The biggest letdown was food and beverage. Most of the waitstaff are 18-20 year old males with no people skills or knowledge of anything to do with thier job, all working hard to do as little as possible. On first night there I just wanted a simple bistro meal so I ordered a fish and chips and recieved a salad that had been cut two days earlier with prebattered frozen fish sticks. We had breakfast included, was also a huge disappointment, was a stock standard Bidfood breakfast - precooked sauages, little muffins from the freezer, frozen bladder eggs with the terrible taste. The middle aged lady cooking was very rude when several people around me dared to ask for a poached or fried egg. The only redemption for food and beverage was on our second morning breakfast, 7th January. While the food was the same options, the young chef with the bandana in the kitchen had done a wonderful job of presentation and keeping the food fresh. Was very friendly and had put poached and fried eggs on the buffet. They had done the absolute best with the food they had to work with. If this young chef would ever like a job at a resort to be proud of they can reach out to me. Also at this breakfast was a middle aged waiter, I think his name was Murray, - very friendly and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

ALAN

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness
We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.
Stayed 2 nights in Dec 2024

6/10 Okay

Christie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
On paper the facilities of the resort were great, room layout was perfect for a family of 4 and the food was also good. Unfortunately the resort itself is just quite run down - lots of broken or loose tiles around the pool, peeling paint, and broken equipment. The villa was not kitted out very well, we didnt have enough cutlery for 4 people, or any knife capable of slicing an apple. It seems the kitchen just had a mish-mash of supplies left behind from previous guests. Housekeeping was also not amazing, we found a lot of hair on the walls in the shower and spattered make-up all over the walls and counter top in the bathroom. The property has great potential but has perhaps seen better days.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The team that work at the Oaks Cypress are lovely
Stayed 2 nights in Dec 2024

10/10 Excellent

Ian, Illawong

Liked: Cleanliness, amenities, property conditions & facilities
The adults only wing of the oaks was great as a quick getaway. Quiet and calming.
Stayed 1 night in Dec 2024