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Palace Hotel

3.0 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Palace Hotel

Garden
Indoor pool, sun loungers
Reception
Aerial view
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Room service
  • Pool

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Thermas Antonio Carlos
    ‪4 min walk‬
  • SESC Pocos de Caldas Community Center
    ‪6 min walk‬
  • Walter World Theme Park
    ‪8 min drive‬

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Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

  • 872 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

  • 1141 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

  • 1410 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Poços de Caldas

Located in Região Urbana Homogênea IX, Palace Hotel is next to Palace Casino and Jose A Junqueira Park. This 191-room, 3-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a gym.

What's nearby

  • Poços de Caldas Cable Car - 3 min walk - 0.2 miles
  • Thermas Antonio Carlos - 4 min walk - 0.3 miles
  • SESC Pocos de Caldas Community Center - 6 min walk - 0.4 miles
  • Macacos Fountain - 10 min walk - 0.6 miles
  • Walter World Theme Park - 8 min drive - 3.6 miles

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel with a full-service spa and a fitness center
Palace Hotel features a full-service spa, an indoor pool, and a gym. Valet parking is offered for BRL 40 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and tours/tickets. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a free kid's club.
Guests can expect to find flat-screen TVs with cable channels. Minibars, phones, and desks are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Languages

English, Portuguese

Similar properties

Front of property

Carlton Plaza Poços de Caldas

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 860 reviews
$51 nightly
The price is $53
Jun 1 - Jun 2
Total includes taxes and fees
Carlton Plaza Poços de Caldas

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
  • Check-in: 4:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Is free cancellation available at Palace Hotel?

Palace Hotel provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Palace Hotel?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Palace Hotel on Jun 1, 2025 start from $47.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Palace Hotel?

This hotel is situated in Região Urbana Homogênea IX, just steps from Pedro Sanches Square and Poços de Caldas Cable Car, and within a short walk of Thermas Antonio Carlos. You'll also find SESC Pocos de Caldas Community Center and Macacos Fountain less than a mile away.

Will I be able to park at Palace Hotel?

Yes, secured valet parking is offered for BRL 40 per night.

Is there a spa at Palace Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Palace Hotel feature a casino on the premises?

No, Palace Hotel doesn't have a casino.

Will I find an indoor pool at Palace Hotel?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Palace Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a poolside bar, and a restaurant.

Does Palace Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Palace Hotel have a restaurant that serves breakfast?

No, Palace Hotel doesn't have a restaurant that serves breakfast.

Will Palace Hotel allow pets to stay for free?

No, pets aren't allowed at Palace Hotel.

Are there connecting rooms at Palace Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Palace Hotel?

No, there aren't any guestrooms with balconies at Palace Hotel.

Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 319 out of 666 reviews
Rating 8 - Good. 216 out of 666 reviews
Rating 6 - Okay. 85 out of 666 reviews
Rating 4 - Poor. 31 out of 666 reviews
Rating 2 - Terrible. 15 out of 666 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

KRISTIN

Business traveler
Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025

8/10 Good

Nivalda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jhoanne

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Katia

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel

Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

8/10 Good

Bruno Enrico

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Katia

Stayed 8 nights in Apr 2024

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Grand but disappointing hotel

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Alana

Traveled with partner
Liked: Staff & service, amenities
The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away…

This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Traveled with family
Disliked: Property conditions & facilities, room comfort

Mal cuidado

Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
I'd highly recommend this property. It's a step back in time. The room was nice, breakfast was good. The location is fantastic. I think they even upgraded our room. We went in May so it was low season. My only complaint was at check out there was some confusion regarding the bill. I'd already paid through Orbitz, but was given a bill. The amount of which was twice what I'd anticipated. I ended up paying half of the bill because I forgot to change the reservation default from 1 to 2 guests. There was obviously some miscommunication somewhere between Orbitz (Expedia) and the hotel. I understand a higher amount than quoted because of the cost of Breakfast for two people. Double the cost is ridiculous.... But if I'd booked correctly it wouldn't have happened. I was left wondering how much was good faith and how much was price gouging? I'm going to give the hotel the benefit of the doubt. I'll stay again. Bottom line is Book correctly, double check your bill and enjoy.
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Hermes

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.
Stayed 2 nights in Jan 2021

2/10 Terrible

Jessica, New York

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.
Stayed 7 nights in Aug 2020

8/10 Good

Homero

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware that there was no heat in the rooms . It was super cold outside from 7-8 at night until mid morning as it’s their winter. Need some sort of heat for those cold nights . The temp was 35-45 every night we were there .
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.
Stayed 2 nights in Jan 2019

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