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Carlton Plaza Poços de Caldas

Property class: 3.5
VIP Access

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Photo gallery for Carlton Plaza Poços de Caldas

The Carlton Plaza Hotel facade with a prominent entrance, large windows, and a central emblem.
A rooftop pool with a tiled edge, a brick building, and two lounge chairs.
A bar area with wooden bar counters and wicker chairs.
A hotel room with two beds, a desk with a computer, and a TV. There is a door leading to another room and a wall-mounted artwork.
A modern hotel lobby with a central reception desk, a large chandelier, and a mezzanine level with a railing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033
  • Place, Thermas Antonio Carlos
    ‪2 min walk‬
  • Place, Macacos Fountain
    ‪3 min walk‬
  • Place, Poços de Caldas Cable Car
    ‪6 min walk‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Triple Room

A hotel room with two beds, a TV, a painting, and a desk with a lamp.

Deluxe Triple Room

9.4 out of 10
Exceptional
(29 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Room (Suite)

A hotel room with a sofa, two chairs, a desk, a television, and a bed.

Room (Suite)

9.6 out of 10
Exceptional
(11 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Double or Twin Room

A hotel room with a bed, bedside table, TV, and a desk with chairs.

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(74 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

About the neighborhood

Poços de Caldas

Located in Centro, Carlton Plaza Poços de Caldas is next to Paco das Aguas Shopping Center and Macacos Fountain. This 120-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and a gym.

What's nearby

  • Thermas Antonio Carlos - 2 min walk - 0.1 miles
  • Macacos Fountain - 3 min walk - 0.2 miles
  • Pedro Sanches Square - 5 min walk - 0.3 miles
  • Poços de Caldas Cable Car - 6 min walk - 0.4 miles
  • SESC Pocos de Caldas Community Center - 6 min walk - 0.4 miles

Restaurants

  • ‪Sete Quedas Leiteria & Café - ‬5 min walk
  • ‪Pietro Casa do Chope - ‬6 min walk
  • ‪ibis Poços de Caldas - ‬2 min walk
  • ‪Cucina Francesco - ‬5 min walk
  • ‪Ruth's - ‬6 min walk

About this property

Carlton Plaza Poços de Caldas

Guests of Carlton Plaza Poços de Caldas have access to an outdoor pool, a gym, and a sauna. Self parking is available for BRL 40 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and a meeting room.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Minibars, phones, and wardrobes or closets are also available.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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9.4 out of 10, Exceptional, 783 reviews
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The price is $43
Sep 20 - Sep 21
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • In-room roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 3 kids 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: BRL 40 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Carlton Plaza Hotel Pocos de Caldas
Carlton Plaza Hotel
Carlton Plaza Pocos de Caldas
Carlton Plaza Pocos De Caldas
Carlton Plaza Poços de Caldas Hotel
Carlton Plaza Poços de Caldas Poços de Caldas
Carlton Plaza Poços de Caldas Hotel Poços de Caldas

Frequently asked questions

Is free cancellation available at Carlton Plaza Poços de Caldas?

Carlton Plaza Poços de Caldas offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Carlton Plaza Poços de Caldas?

As of Sep 10, 2026, prices found for a 1-night stay for 2 adults at Carlton Plaza Poços de Caldas on Sep 27, 2026 start from $50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Carlton Plaza Poços de Caldas?

This hotel is situated in Centro, just steps from Thermas Antonio Carlos and Paco das Aguas Shopping Center, and within a short walk of Pedro Sanches Square. You'll also find Macacos Fountain and Poços de Caldas Cable Car less than a mile away.

Will I be able to park at Carlton Plaza Poços de Caldas?

Yes, parking is offered for BRL 40 per day. Wheelchair-accessible parking is also available for guests.

Does Carlton Plaza Poços de Caldas include a casino on the premises?

No, Carlton Plaza Poços de Caldas doesn't have a casino.

Will I find an indoor pool at Carlton Plaza Poços de Caldas?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Carlton Plaza Poços de Caldas a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Are there hot tubs at Carlton Plaza Poços de Caldas?

No, but guests can enjoy a sauna at this hotel.

Does Carlton Plaza Poços de Caldas feature a restaurant that includes a breakfast menu?

Yes, Carlton Plaza Poços de Caldas has 2 restaurants, and serves free full breakfasts each morning.

Will Carlton Plaza Poços de Caldas allow pets to stay free of charge?

No, pets aren't allowed at Carlton Plaza Poços de Caldas.

Are there connecting rooms at Carlton Plaza Poços de Caldas?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Carlton Plaza Poços de Caldas?

No, you won't find guestrooms with balconies at Carlton Plaza Poços de Caldas.

Carlton Plaza Poços de Caldas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Vinicius

Liked: Staff & service, property conditions & facilities, room comfort
Hotel bom no geral
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Cleide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and located in a very walkable neighborhood. The breakfast was excellent!!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe, neat and clean. The staff is very professional and kind. I have stayed at this hotel 5 times and it does not dissapoint.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Kind staff. Well maintained.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel downtown Poços de Caldas

Nice hotel downtown Poços de Caldas Very comfortable beds . Room is very spacious . The breakfast is really good . So many good stuff . The stuff is very nice and always try to help.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Renata

Liked: Cleanliness, staff & service
Hotel is not in good condition. Breakfast is great. My car was parked and came completely dirty of bird droppings.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

ANTONIO FLORENCIO DA

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to declare
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Tudo ok
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Cleyton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe de funcionários excelente; Café da manhã maravilhoso; Estacionamento precisar ser todo coberto, ainda está parcialmente descoberto; e Limpeza do quarto deixou a desejar, pois solicitei por duas vezes a limpeza das janelas e debaixo da cama e fomos ignorados.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa estada no Hotel Carlton Plaza foi ótima. Passamos 3 noites e desde a chegada, o atendimento na recepção, pessoal do restaurante todos estão de parabéns, sempre muito educados e prestativos. Um dia qualquer voltaremos ao Carlton, pois a experiencia foi maravilhosa. Mais uma vez nosso muito obrigado.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do hotel. Quarto e banheiro de tamanho bom, roupa de cama de boa qualidade, chuveiro ótimo! Localização excelente, próximo ao centro comercial,com muitas opções de mercados, farmácias, cafés , padarias, feirinhas de artesanato, restaurantes. Estacionamento de fácil acesso em frente ao hotel. Café da manhã bem variado e gostoso! Funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Aldi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A proximidade com o centro da cidade facilita muito os passeios a pé. Já estive outras vez em Poços de Caldas, mas esse vez foi , sem dúvida nenhuma a melhor. O hotel é ótimo, comida maravilhosa, café da manhã farto e atendimento top! Vale a pena sem dúvida! Voltarei em breve.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Adjair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precisei avisar a administração, para trocar o lençol quando cheguei, pois estava amassado, parecendo de uso do hospede anterior, mas foram muito prestativos, trocaram a roupa de cama e fronhas dos travesseiros. Outro problema é que o hotel não oferece mais sabonetinhos em barra, que era muito importante , principalmente para o banho, agora só tem sabonete líquido. Outro probleminha é que não emitem comprovante da hospedagem, do que foi pago e do que foi gasto., não forneceram o check-out.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Paulo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1-quarto com móveis antigos, arranhados e riscados; 2-assento do vaso sanitário rasgado, péssimo; 3-janela diretamente na pele de vidro da fachada do hotel, formando um vão de mais de um palmo de distância entre o vão da antiga janela e a nova, de modo que se ouvem as conversas dos hóspedes vizinhos; 4-cafá da manhã, tem algumas variedades, mas poderia ter mais, inclusive com melhor identificação dos alimentos; 5- Estacionamento OK; 7- Travesseiros visualmente bonito, mas extremamente desconfortável; 6- Não sei se eu retornaria....;
Stayed 1 night in May 2026
Verified review

6/10 Okay

Valerio

Liked: Cleanliness, staff & service
O quarto foi agradável mas as refeições decepcionaram
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia maravilhosa, funcionários atenciosos ótima localização, porém durante a reserva no aplicativo não esta cobrando estacionamento e não hora de fazer o check out tive que realizar o pagamento.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mariana d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente, café da manhã variado. Funcionários simpáticos.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Vera Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel tem otimos funcionários, quarto limpo, excelente café da manhã e jantar. A estadia foi perfeita.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Geraldo Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento muito atencioso e cordial. Hotel antigo mas bem conservado e limpo. Instalações adequadas com destaque para o bom colchão e ducha muito boa. Preço justo para o que oferece. Já me hospedei duas vezes neste hotel e não hesitaria em me hospedar outras vezes.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Edson

Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente limpo e agradavel, bom café da manhã.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Alvacir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom, quarto limpo todos os dias, toalhas trocadas, atendimento perfeito, com certeza voltaria.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel com uma equipe muito bem treinada, café da manha muito bom
Stayed 4 nights in May 2026