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Carlton Plaza Poços de Caldas

3.5 star property
Family-friendly hotel with 2 restaurants and free breakfast
VIP Access

Choose dates to view prices

Photo gallery for Carlton Plaza Poços de Caldas

Front of property
Interior entrance
Outdoor pool, sun loungers
Lounge
Hypo-allergenic bedding, minibar, blackout drapes, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Pool
  • Room service
  • Gym

Explore the area

Map
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033
  • Thermas Antonio Carlos
    ‪2 min walk‬
  • Macacos Fountain
    ‪7 min walk‬
  • Walter World Theme Park
    ‪7 min drive‬
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Room options

View all photos for Room (Suite)

View from room

Room (Suite)

  • 398 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Hypo-allergenic bedding, minibar, blackout drapes, soundproofing

Deluxe Double or Twin Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

  • 183 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

About the neighborhood

Poços de Caldas

Located in Região Urbana Homogênea IX, Carlton Plaza Poços de Caldas is next to Paco das Aguas Shopping Center and Thermas Antonio Carlos. This 120-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and a gym.

What's nearby

  • Thermas Antonio Carlos - 2 min walk - 0.2 miles
  • Pedro Sanches Square - 5 min walk - 0.3 miles
  • Macacos Fountain - 7 min walk - 0.4 miles
  • SESC Pocos de Caldas Community Center - 7 min walk - 0.4 miles
  • Walter World Theme Park - 7 min drive - 3.4 miles

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Porcaria & Choperia - ‬5 min walk
  • ‪Pietro Casa do Chope - ‬6 min walk
  • ‪Bigodera Chopp Bar - ‬5 min walk
  • ‪Seguso Loja e Wine Bar - ‬5 min walk

About this property

Carlton Plaza Poços de Caldas

Family-friendly hotel with 2 restaurants and free breakfast
Guests of Carlton Plaza Poços de Caldas have access to an outdoor pool, a gym, and a sauna. Self parking is available for BRL 40 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and a meeting room.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars and wardrobes or closets.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • In-room roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 3 kids 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: BRL 40 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Carlton Plaza Hotel Pocos de Caldas
Carlton Plaza Hotel
Carlton Plaza Pocos de Caldas
Carlton Plaza Pocos De Caldas
Carlton Plaza Poços de Caldas Hotel
Carlton Plaza Poços de Caldas Poços de Caldas
Carlton Plaza Poços de Caldas Hotel Poços de Caldas

Frequently asked questions

Is free cancellation available at Carlton Plaza Poços de Caldas?

Carlton Plaza Poços de Caldas offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Carlton Plaza Poços de Caldas?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Carlton Plaza Poços de Caldas on Jun 4, 2025 start from $50.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Carlton Plaza Poços de Caldas?

This hotel is situated in Região Urbana Homogênea IX, just steps from Thermas Antonio Carlos and Paco das Aguas Shopping Center, and within a short walk of Pedro Sanches Square. You'll also find Macacos Fountain and SESC Pocos de Caldas Community Center less than a mile away.

Is parking available on site at Carlton Plaza Poços de Caldas?

Yes, parking is offered for BRL 40 per day. Accessible parking is also available for guests.

Does Carlton Plaza Poços de Caldas include a casino on the premises?

No, Carlton Plaza Poços de Caldas doesn't have a casino.

Will I find an indoor pool at Carlton Plaza Poços de Caldas?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Carlton Plaza Poços de Caldas a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Does Carlton Plaza Poços de Caldas have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Carlton Plaza Poços de Caldas feature a restaurant that includes a breakfast menu?

Yes, Carlton Plaza Poços de Caldas has 2 restaurants, and serves free full breakfasts each morning.

Will Carlton Plaza Poços de Caldas allow pets to stay free of charge?

No, pets aren't allowed at Carlton Plaza Poços de Caldas.

Are there connecting rooms at Carlton Plaza Poços de Caldas?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Carlton Plaza Poços de Caldas?

No, you won't find guestrooms with balconies at Carlton Plaza Poços de Caldas.

Carlton Plaza Poços de Caldas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 512 out of 860 reviews
Rating 8 - Good. 259 out of 860 reviews
Rating 6 - Okay. 59 out of 860 reviews
Rating 4 - Poor. 18 out of 860 reviews
Rating 2 - Terrible. 12 out of 860 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Kind staff. Well maintained.
Stayed 1 night in Feb 2025

10/10 Excellent

Michel

Stayed 4 nights in Dec 2024

8/10 Good

Edinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2024

10/10 Excellent

Cleide

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and located in a very walkable neighborhood. The breakfast was excellent!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonia

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel downtown Poços de Caldas

Nice hotel downtown Poços de Caldas Very comfortable beds . Room is very spacious . The breakfast is really good . So many good stuff . The stuff is very nice and always try to help.
Stayed 4 nights in Aug 2024

6/10 Okay

Flavia

Traveled with family
Liked: Room comfort
Stayed 1 night in May 2024

2/10 Terrible

Luciana

Liked: Cleanliness
Disliked: Staff & service
Don’t like at all
Stayed 4 nights in Sep 2023

2/10 Terrible

Luciana

Stayed 9 nights in Sep 2023

6/10 Okay

alexandre, Stamford

Traveled with partner
Disliked: Cleanliness
Is a great area, but they never did renovations , is old appliances. Is not good clean bathrooms,or bedroom floor , they only change the towels and bad sheets is very clean . The staffs all very nice , but you have to pay to park every day , it’s not included on the hotel , is a expensive hotel but is not worth , they need to do it all the renovations to be fair . I’m very disappointed , compare to the others hotels is cheaper than them and they have better hotels.
Stayed 15 nights in Apr 2022

2/10 Terrible

Flavia

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

The hotel was great. The staff very friendly and helpful. There was an excellent free breakfast, and the lunch and dinner buffet were very reasonably priced. The building is a little older, but very well maintained and very clean. Poços de Caldas is a quiet, lovely resort town in the mountains, that grew around the hot springs there.
Stayed 3 nights in Apr 2021

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ Hotel

Great location and friendly staff. Breakfast is really good as well.
Stayed 1 night in Nov 2020

8/10 Good

Paulo, Brasília-DF

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As acomodações são boas e bem higienizadas. Bom café da manhã. Ao fazer o check-out me foi cobrado o valor do estacionamento, apesar de constar como uma facilidade do hotel, assim como café da manhã, Wi-Fi e outras que não me foram cobradas. Quando fiz a reserva a informação de cobrança do estacionamento não constava.
Stayed 1 night in Sep 2020

10/10 Excellent

Kirk, Florida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly modern and in the middle of the city. Large parking lot (free) across the street. Many restaurants and retail shopping within 2-3 blocks of the hotel. Parks are nearby too and a full service supermarket across the street. Staff at the front desk were very courteous. Rooms were large and offered good views of the mountains nearby. Shower was great. Free WiFi was fast too. Buffet breakfast in the morning (served from 07:00 to 10:00) had many choices and the staff would make omelettes or eggs for you. I would stay here again
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
the rooms are very poor, the air conditioner is just one unit in one room no nearly enough and very noisy. there are not any drawers to place our clothing, some of the chairs in the room were broken. The breakfast was very unappealing, not up to health codes. No ice on things that are supposed to be kept cold, no cover or protection over the food. Very disappointing and expensive. Very noisy as well.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019

6/10 Okay

Luiz F

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pocos Carlton

Everything was smooth in the beautiful city of Pocos
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018

6/10 Okay

Anette, London

Liked: Cleanliness

Fine for a simple stay but no luxuries.

Ok hotel for a basic stay, well located for restaurants and shopping in Poços. Room is comfortable enough even if the hotel in general could do with a refurb. Aircon helped keep the heat at bay, the hairdrier worked well, shower had good pressure and plenty hot water even if it was not the best spray head. I wish there would have been free water or coffee/tea making facilities. Wifi was adequate. The pool didn't make me want to go in. Breakfast was uninspiring, the typical 100 different sweet breads, a couple of varieties of melon and too sugary yoghurt. Go have coffee and breakfast or brunch at Ancora Coffee instead. Panedota Bakery also does good coffee and real bread.
Stayed 4 nights in Oct 2018

8/10 Good

Anette, London

Liked: Cleanliness, staff & service, room comfort

Convenient and comfortable for a business trip

Located on a central but quiet enough street, my room at Carlton Plaza was big and bright, with a nice shower with plenty of hot water and a hairdrier that actually dried my hair! Front desk was pleasant and helpful, laundry service was quick and cheap. Breakfast was not the most inspiring with the typical 50 types of bread you get on a Brazilian Breakfast buffet, but thankfully there are good options nearby. Would stay again!

8/10 Good

Dave, Stroudsburg, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel at a great location

This was a business trip and the first time I have stayed at this hotel. Was greeted upon arrival as expected and check-in must have been the fastest I have ever experienced - All I did was show ID and I was given a key! No re-processing of my credit card (they should have that info anyway from the reservation) and no re-possesing of my passport like I have experience in any other foreign hotel int he world. Since I arrived late at night I was VERY thankful for this efficiency. Room was clean, and comfortable. I would have given it a 5 if the work desk was more ample and there were more plugs for my laptop and mob. phone. Food was acceptable: The full complimentary buffet breakfast was great and paid buffet dinner was adequate, but not as spectacular as b'fast. I hope to go there again in the future.

10/10 Excellent

Marina p f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Regis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Nota 10 como sempre.
Stayed 1 night in Feb 2025

6/10 Okay

Mikael

Stayed 1 night in Feb 2025