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Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

3.5 star property
VIP Access

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Photo gallery for Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
50-inch Smart TV with digital channels, TV, Netflix
Exterior
Hallway
Luxury Penthouse | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle 2 Norte entre Avenida 30 y 35, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Studio, Kitchen

Deluxe Studio, Kitchen | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio, Kitchen

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Penthouse

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Penthouse

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Luxury Penthouse

Luxury Penthouse | Premium bedding, down comforters, in-room safe, individually decorated

Luxury Penthouse

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen Centro, this apartment is within a 10-minute walk of popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 3.5-star apartment building has 10 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 8 min walk - 0.5 miles
  • Founders Park - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Central Square - 9 min walk - 0.5 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Merchant Carnitas - ‬3 min walk
  • ‪Aguas Frescas - ‬2 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Los Hijos De La Birria - ‬4 min walk
  • ‪Sushi Tokio - ‬2 min walk

About this property

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Guests of this apartment have access to an indoor pool, a gym, and a sauna. You can put free parking to good use if you drive. Front-desk staff can help with luggage storage, and provide local restaurant recommendations.
The apartment is individually decorated and features a kitchenette with a refrigerator, a microwave, and a stovetop. Guests can expect to find free WiFi and a 50-inch Smart TV with digital channels and Netflix. Beds sport premium bedding and down comforters. Other standard amenities include a coffee maker, a ceiling fan, and a safe. Weekly housekeeping is available.
Recreational amenities at the apartment include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Pool/Spa

  • Indoor pool
  • Pool loungers
  • Sauna

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundromat nearby

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Weekly housekeeping

Location highlights

  • In the city center
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number EEC170518JC8

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Palmarena by Nah Hotels

Frequently asked questions

Is free cancellation available at this apartment?

This apartment offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) on Jul 1, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to this apartment?

This apartment is situated in Playa del Carmen Centro within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yes, covered self parking is offered for free at the apartment. Wheelchair-accessible parking is also available for guests.

Is this apartment associated with a casino?

No, this apartment is not connected to a casino.

Is there an indoor pool at this apartment?

Yes, this apartment has an indoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

Is Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) good for couples?

Amenities that appeal to couples at this apartment include premium bedding, Netflix, and a kitchenette.

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have a hot tub?

No, but guests can enjoy a sauna at this apartment.

Does this apartment include breakfast service?

No, this apartment doesn't offer breakfast.

Does this apartment allow pets to stay for free?

No, pets and service animals aren't allowed at this apartment.

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have connecting rooms available?

No, this apartment doesn't feature connecting guestrooms.

What is the closest airport to this apartment?

The closest major airport to this apartment is Cozumel Intl. Airport (CZM), which is 21.4 mi away (255 minutes by car).

Are there rooms with balconies at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yes, some apartments at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) offer a balcony and may feature city views.

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 128 reviews
Rating 8 - Good. 34 out of 128 reviews
Rating 6 - Okay. 13 out of 128 reviews
Rating 4 - Poor. 8 out of 128 reviews
Rating 2 - Terrible. 6 out of 128 reviews

8.4/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Darcy Kenneth

Stayed 15 nights in Feb 2026

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Johnathan was amazing! Excellent stay !!!
Stayed 8 nights in Feb 2026

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
filthy, terrible rooms, stained beds, hair in beds, a/c leaking on pillows, damage on walls/floor, bugs in kitchen, dirty kitchen utensils. We viewed 3 different rooms including the prized "penthouse" room. All were filthy, and the penthouse stank the worst. Pablo and management have no integrity. Couldn't bring ourselves to stay even 1 night. DO NOT STAY HERE!! 0/5 DO NOT RECCOMMEND!!
Stayed 14 nights in Feb 2026

6/10 Okay

Cesar

Traveled with family
Disliked: Amenities
The building is well located, central, and conveniently close to the beach, which makes it easy to access nearby attractions and services. The location is one of the main advantages of this property. However, the unit does not meet the standards expected of a luxury penthouse. The internet service did not function properly, the water pressure was poor, and there was significant noise due to a neighboring venue that hosts loud parties daily. Additionally, the television and audio system in the master bedroom were not operational. While the convenience of being close to everything is a positive aspect, the overall condition and amenities of the unit do not align with how it is advertised.
Stayed 9 nights in Jan 2026

2/10 Terrible

Claudia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smell of urine constant (had to change apartments) Bugs coming out of the ceiling and in the shower. Very loud music at night especially on Friday night from a nearby nightclub. Sound of compressors constant all night long. Beds are old and pillows are lumpy. No blankets and towels were very old.
Stayed 4 nights in Jan 2026

4/10 Poor

Jacqueline

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Nothing worked especially the internet
Stayed 4 nights in Jan 2026

8/10 Good

Eva A.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes parking was exelent, bathrooms needs mantinence.
Stayed 6 nights in Dec 2025

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Location, location, location. Easy walking distance to everything, beach, restaurants, transportation, sites of interest. friendly staff, clean, well lite.
Stayed 14 nights in Dec 2025

6/10 Okay

Jane

Traveled with family
Spacious units, fine for a night. No longer quite to the standards in the photos.
Stayed 1 night in Dec 2025

8/10 Good

Teresa

Stayed 3 nights in Dec 2025

8/10 Good

Jovan

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 6 nights in Dec 2025

8/10 Good

Yunied, miami

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
El staff super atento. El apartamento estaba un poco sucio, algunas cucarachas.
Stayed 6 nights in Dec 2025

8/10 Good

Susan

The kitchen had the bare necessities. Our suite was different than the pictures, it was a disappointment, we noticed the suite on the web was available, Palo confirmed we could use it. We had a lot of problems with the internet and Palo spent a lot of time fixing them.
Stayed 14 nights in Nov 2025

10/10 Excellent

slavisa

Stayed 6 nights in Nov 2025

10/10 Excellent

MINSOO

Stayed 1 night in Nov 2025

4/10 Poor

Amber

Stayed 2 nights in Nov 2025

6/10 Okay

Victor

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.
Stayed 6 nights in Oct 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean. you can walk to downtown only 10 min and free parking.
Stayed 5 nights in Aug 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The cleaniness in the rooms was zero and the rooms smelt awful we had to change hotels after the first night because the smell was unbearable. I don't understand how this hotel is open to rent to the public.
Stayed 6 nights in Aug 2025

10/10 Excellent

Marta Leticia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is walkable distance to beach and Calle 5. It is a safe area. Everything was great and look forward for another stay here on our next vacation.
Stayed 7 nights in Jul 2025

4/10 Poor

Maria Isabel

Traveled with family
Disliked: Cleanliness, room comfort

Limpieza 0/10

Fue una reserva de último minuto y afortunadamente tuvimos donde dormir, sobre el sitio hotels este hotel tiene una puntuación de 9. Agradecemos inmensamente al administrador por su amabilidad. Sin embargo al ingresar al apartamento todo estaba en muy mal estado, el aseo de cada habitación, baños, cocina, duchas fue extremamente deficiente, salpicaduras de sustancias desconocidas por doquier, muebles manchados y pegajosos de lo que parecía ser grasa, refrigerador con restos de líquidos secos en el interior grifería llena de restos de crema dental y la lista seguiría. Pasamos esa noche ahí por necesidad debido a que mi reserva en otro hotel fue incumplida. Toda una descepcion que se sumó en nuestro primer día en la rivera maya.
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool and the pivate roof top pool. Washe and dryer
Stayed 3 nights in Jun 2025

10/10 Excellent

Grecia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, safe parking, pool availability and very clean.
Stayed 6 nights in Jun 2025

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel family friendly.
Stayed 6 nights in Jun 2025

6/10 Okay

Lena

Liked: Cleanliness

Good location

We arrived 4 hours before check in time and the gentleman working the front desk was extremely kind to let us into our room early. I give them a 5 star for that. The room was ok. Problems with water pressure and minimal hot water. We stayed on the side where there is an adjacent night club and it was very loud at night.
Stayed 7 nights in Mar 2025

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