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Grand Sunset Princess - All Inclusive

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Photo gallery for Grand Sunset Princess - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Exterior
Garden
Outdoor wedding area
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

8.2 out of 10
Very good
(271 reviews)
  • Garden view
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View) | View from room

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(51 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Club Deluxe

Family Club Deluxe | Free minibar, in-room safe, desk, blackout drapes

Family Club Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite

8.2 out of 10
Very good
(41 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout drapes

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 1

View all photos for Single Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room with Lake View

  • Lake view
  • 731 sq ft
  • Sleeps 1

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 4

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 3

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Garden view
  • 656 sq ft
  • Sleeps 4

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • Lake view
  • 731 sq ft
  • Sleeps 2

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 512 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

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8.4 out of 10, Very Good, 2,998 reviews
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About the neighborhood

Playa del Carmen

Within a short walk of Playa Xcalacoco, Grand Sunset Princess - All Inclusive is within a mile (2 km) of Chun-Zumbul (diving site). This 672-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 17 min drive - 6.1 miles
  • Playa del Carmen Main Beach - 17 min drive - 6.4 miles
  • Maroma Beach - 21 min drive - 9.2 miles
  • Xcaret Eco Theme Park - 29 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Fresco Bar - ‬8 min walk
  • ‪Mike’s Coffee - ‬17 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Beach Bar - ‬4 min walk

About this property

Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Free minibar items, furnished balconies, and espresso makers are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Grand Riviera Princess - All Inclusive
Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.2 out of 10, Very Good, 4,465 reviews
$208 nightly
The price is $255
May 17 - May 18
Total with taxes and fees
Grand Riviera Princess - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: MXN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on May 24, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see around Grand Sunset Princess - All Inclusive?

This property is located in Playa del Carmen, a short 13-minute walk from Playa Xcalacoco and also 16 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Grand Sunset Princess - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is a spa located at Grand Sunset Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, detox wraps, and couples treatments.

Are there luxury amenities available at Grand Sunset Princess - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, 10 restaurants, and 2 beach bars at this property.

Does Grand Sunset Princess - All Inclusive include a casino at the property?

No, Grand Sunset Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sunset Princess - All Inclusive?

Yes, this property has an indoor pool as well as 12 outdoor pools and 4 hot tubs. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Sunset Princess - All Inclusive good for couples?

This beachfront property offers many amenities for couples such as 2 beach bars and some guestrooms include a private pool and a private hot tub.

Does Grand Sunset Princess - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Grand Sunset Princess - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sunset Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Sunset Princess - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Sunset Princess - All Inclusive.

Does Grand Sunset Princess - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How close is the airport from Grand Sunset Princess - All Inclusive?

The closest major airport to Grand Sunset Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.4 mi away (280 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.5 mi away.

Are there rooms with balconies that I can book at Grand Sunset Princess - All Inclusive?

Yes, every guestroom at Grand Sunset Princess - All Inclusive comes with a furnished balcony and some offer lake and garden views.

Does Grand Sunset Princess - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Grand Sunset Princess - All Inclusive if you plan to say "I do" during your trip.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 301 reviews
Rating 8 - Good. 70 out of 301 reviews
Rating 6 - Okay. 31 out of 301 reviews
Rating 4 - Poor. 12 out of 301 reviews
Rating 2 - Terrible. 10 out of 301 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kereen Stacy Ann

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2026

8/10 Good

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious, recently renovated and very clean. The pools are big so there was always a spot to lay down.
Stayed 7 nights in Feb 2026

6/10 Okay

Jane

Stayed 5 nights in Feb 2026

8/10 Good

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Room amenties all was good food the only thing we were disappointed was the beach access and dirt everything alse was good
Stayed 3 nights in Jan 2026

8/10 Good

Markita, Saint Francis

Liked: Cleanliness, property conditions & facilities
Resort was under construction. I had to switch rooms when I arrived because of bugs. Chose this resort for them advertising vegetarian options; however, they barely had any. That said, the staff made the experience, and I will gladly return when construction is over.
Stayed 7 nights in Jan 2026

10/10 Excellent

Karen

Stayed 13 nights in Jan 2026

10/10 Excellent

MARIA G

Stayed 4 nights in Jan 2026

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our experience here. The resort was newly renovated, rooms were modern and well maintained. Enjoyed the buffet, really enjoyed the Mexican food (tamales, plantain, etc. ) and LOVED the make-your-own chievche bar (so fresh). The bartenders at the Le Fleur/Steakhouse were incredible (such high quality personalized cocktails and an unexpected show) these bartenders really made it a one of kind experience. The riviara hotel part is still under construction but it didn't effect our experience much. Really appreciated the hotel trams that drove you directly to your hotel rooms from the lobby or beach. The beach was a little eroded and a bit seaweedy but we still had a great time lounging by the beach. 100% would be excited to go back.
Stayed 5 nights in Jan 2026

10/10 Excellent

MARCO

Stayed 3 nights in Jan 2026

4/10 Poor

Alexis

Traveled with family
Disliked: Amenities, property conditions & facilities
I did not enjoy my stay at this resort. 1. They don’t offer an airport shuttle so you have to find your own transportation 2. The resort is currently under construction and a lot of the pools and restaurants weren’t open, and they had a lot of the buildings covered up on the outside with wood and netting. It looked a mess! 3. A lot of the pool tiles were coming off 4. People were constantly trying to sell us stuff the entire time 5. Our shower was constantly leaking and the fixtures were poorly installed 6.The concierge never brought us more wash cloths that we requested. I would not recommend this place to anyone, completely ruined my birthday!
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Stayed 4 nights in Jan 2026

10/10 Excellent

Irving

Liked: Cleanliness, amenities, property conditions & facilities
money worthy cheap but good front beach nice views pool clean clean towels close from everything
Stayed 4 nights in Dec 2025

10/10 Excellent

PRENA

Stayed 10 nights in Jan 2026

10/10 Excellent

DEIRDRE

6/10 Okay

julie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else. Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful. Beach was eroded and horrible. So much stinky sargassum. Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria. Terribly noisy during construction. All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.
Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Stayed 3 nights in Jan 2026

8/10 Good

Abigail

Honestly- minus them trying to get you to sign up for a travel plan
Stayed 3 nights in Dec 2025

8/10 Good

Kseniia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room
Stayed 7 nights in Jan 2026

4/10 Poor

Yessica

Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great food , really good value for the price
Stayed 5 nights in Jan 2026

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.
Stayed 14 nights in Jan 2026

8/10 Good

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽
Stayed 4 nights in Jan 2026

6/10 Okay

Julie Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to. Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce. There were also things that were not open. This was mid January though.
Tons of wildlife on the grounds - Coati, agouti, iguanas, etc.
Main path
Stayed 5 nights in Jan 2026

10/10 Excellent

Gabrielle Sil

Liked: Cleanliness, amenities, property conditions & facilities
Everyone and everything is as amazing
Stayed 4 nights in Jan 2026

6/10 Okay

Emily

Traveled with group
Liked: Amenities
Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up For things you don’t want
Stayed 4 nights in Jan 2026

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star. The staff we interacted with were all lovely otherwise. We would not return.
Stayed 1 night in Jan 2026

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