Grand Riviera Princess - All Inclusive

VIP Access

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Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Creator video - submitted by Alyssa Knight Studio

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Breakfast included
All inclusive
Spa
Parking included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪4 min drive‬
Place, Playa del Carmen Main Beach
‪15 min drive‬
Place, Xcaret Eco Theme Park
‪27 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪51 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Family Club Pool Access

640 sq ft
1 bedroom
Sleeps 5
2 Double Beds
Free WiFi

Family Club Deluxe

Good

Garden view
635 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed
Free WiFi

Free minibar, in-room safe, desk, blackout drapes

Super Saver

Good

Garden view
597 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Free WiFi

Platinum Suite Plunge Pool

484 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Free WiFi

Deluxe Room, Garden View

Very good

Garden view
597 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Free WiFi

Deluxe Room, Pool Access (Pool View)

Very good

597 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Free WiFi

Platinum Suite

Good

640 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Free WiFi

Laguna Villa Suite

Exceptional

700 sq ft
Sleeps 2
1 King Bed
Free WiFi

About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 2 miles (3 km) of Chun-Zumbul (diving site). This 674-room, 5-star property has 12 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playa Xcalacoco - 4 min drive - 0.9 miles
El Camaleón Mayakoba Golf Course - 8 min drive - 2.9 miles
Playa del Carmen Main Beach - 15 min drive - 5.7 miles
Maroma Beach - 21 min drive - 9.8 miles
Xcaret Eco Theme Park - 27 min drive - 11.8 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Amaranto - ‬19 min walk
‪Fresco Bar - ‬18 min walk
‪Mike’s Coffee - ‬5 min drive
‪Piano Bar - ‬5 min drive
‪Beach Bar - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a free water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.

Guests can expect to find free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, furnished balconies, and coffee makers are other standard amenities. Change of towels is available on request.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas

Pool
Hot tub
Breakfast included
All inclusive

$208 nightly

Jun 6 - Jun 7

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
15 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Verde
Grill Restaurant
Internacional Restaurant
Italian Restaurant
Mexican Restaurant

Things to do

12 outdoor pools
6 outdoor tennis courts
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Indoor pool
Music library
Nightclub
Playground
Sauna
Shopping
Splash pad
Steam room
Table tennis
Tennis lessons

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Splash pad

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
Conference center (5,425 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No elevator

3 floors
Banquet hall
Built in 2007
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:

Exterior

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.41 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on May 29, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive ?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Playa Xcalacoco and Punta Esmeralda Beach within a short drive.

Will I be able to park at Grand Riviera Princess - All Inclusive ?

Yes, uncovered self parking is offered for free at the property.

Is there a spa available at Grand Riviera Princess - All Inclusive ?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and detox wraps.

Does Grand Riviera Princess - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 10 restaurants, and 2 beach bars at this property.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive ?

Yes, this property has an indoor pool as well as 12 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Riviera Princess - All Inclusive a good place to stay for couples?

This beachfront property offers many amenities for couples such as 2 beach bars and some guestrooms include a private pool and a private outdoor hot tub.

Are there hot tubs at Grand Riviera Princess - All Inclusive ?

No, but this property does have a sauna.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Riviera Princess - All Inclusive .

Are there connecting rooms at Grand Riviera Princess - All Inclusive ?

No, there aren't connecting guestrooms at this property.

How far is the airport from Grand Riviera Princess - All Inclusive ?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.1 mi away (287 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive ?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a furnished balcony and some offer garden and pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive .

Grand Riviera Princess - All Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6/10 Okay

Fareah T

Traveled with group

May 19, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

The property was beautiful and the rooms were great. Overall, I enjoyed my stay but the food left a lot to be desired, especially the speciality restaurants (buffet was slightly better). The gym was great and although the spa was beautiful, we couldn’t use the full facilities due renovations so we can’t say for everything else but we did have a bad experience with the salon which lead us to cancel some of the massages. I think if the hotel can improve the food and have more entertainment options, the experience would be significantly better.

Stayed 2 nights in May 2026

8/10 Good

Viatcheslav

Traveled with family and small children

May 12, 2026

Liked: Staff & service, amenities, property conditions & facilities

Everything on the property was relatively new and pretty clean, the only area to improve on would be the cleanliness of the rooms. When we arrived the room and floors were still dusty and the shower/bathroom was a bit dirty. Otherwise it was all good.

Stayed 6 nights in May 2026

10/10 Excellent

Adan

Apr 5, 2026

Stayed 6 nights in Mar 2026

6/10 Okay

Timothy

Apr 3, 2026

Stayed 5 nights in Mar 2026

8/10 Good

Chelsy

Traveled with partner

Feb 22, 2026

Liked: Cleanliness

The room was great, staff were amazing. There was one issue in that I was not informed of the construction. I had initially booked at the Princess Riviera, so I was concerned when we arrived at a different resort. The resort itself didn’t have as much to offer because of the construction.

Stayed 7 nights in Feb 2026

8/10 Good

Amanda

Feb 20, 2026

Stayed 9 nights in Feb 2026

10/10 Excellent

Joe

Feb 20, 2026

Stayed 6 nights in Feb 2026

10/10 Excellent

Joaquin

Feb 19, 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Cindy

Feb 16, 2026

Liked: Cleanliness, amenities

Beautiful resort

Stayed 3 nights in Feb 2026

6/10 Okay

Edith

Traveled with family

Feb 16, 2026

Liked: Amenities, property conditions & facilities

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

Stayed 5 nights in Feb 2026

6/10 Okay

Jonathan

Traveled with family

Feb 15, 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

The room was very nice but toiletries were not refilled we had to request them....pools were cold....staff caters to americans I felt ignored we had to litterally be in there face to get service...also I had 14 people with me and they made it difficult to do dinner reservation.I had to speak to supervisor to get help

Stayed 4 nights in Feb 2026

4/10 Poor

marc

Traveled with partner

Feb 14, 2026

Disliked: Amenities, property conditions & facilities

Hotel refused to refund day that was missed by flight delays. Mini bar not stocked after first day. 1 bathroom works in middle of long walking resort. Construction noise 100% of the time starting at 8am. No good direction on services Concierge unable to book Asked for special occasion only to tryto sell packages on but we recieved no benefit No elevator except at front Package stated free spa day. Which was 20 minute foot massage. Got rebooked to sister hotel after booking went through due to construction no discount. Over priced everything. 40$ for 6 pills to help with travelers diarea Ice gave travelers diarea.

Stayed 4 nights in Feb 2026

10/10 Excellent

jennifer

Feb 13, 2026

We traveled with 7 people ages 8 months - 46 years old. We had 2 deluxe rooms that connected to each other. We initially booked with Riviera but was relocated to Sunset because of construction on 1/2 the resort. Had option of 4 pools and beach for swimming including one kids pool and water slides. Food in buffet was average and we didn't eat at many of the restaurants

Stayed 7 nights in Feb 2026

10/10 Excellent

Alex

Feb 12, 2026

Stayed 1 night in Feb 2026

6/10 Okay

Elaine Yoke Leng

Traveled with partner

Feb 10, 2026

Liked: Cleanliness, property conditions & facilities

Amenities and food

Stayed 2 nights in Feb 2026

8/10 Good

Stephanie, Exmore

Feb 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were beautiful

Stayed 3 nights in Feb 2026

4/10 Poor

Jose Jesus

Traveled with partner

Feb 6, 2026

Disliked: Amenities, property conditions & facilities

*BEWARE All inclusive does not mean all inclusive, expect to be nickel and dimes upon check in and up charged another 30% for amenities that were already included in the booking according to Expedia. Not to mention booking on Expedia and getting an email the next day saying they’re moving you to their sister resort. Very misleading on the initial booking. Spend your money at a more reputable, honest resort. Absolutely not worth the premium price tag (after all the upcharging). Very disappointing!

Stayed 6 nights in Jan 2026

10/10 Excellent

Robert M

Feb 6, 2026

Stayed 4 nights in Jan 2026

6/10 Okay

Julie

Feb 5, 2026

Stayed 3 nights in Feb 2026

6/10 Okay

Robert

Traveled with family

Feb 1, 2026

So much under renovation during the stay and we werent informed until after booking. A lot of amenities not available during the stay including the beach front restaurant and pool side snack bar

Stayed 7 nights in Jan 2026

6/10 Okay

ALLAN

Traveled with family

Feb 1, 2026

Liked: Cleanliness, property conditions & facilities

Funny story, I was offered spa treatment by someone there and it ended up being a sales pitch to something else. And it turned into a stressful vacation. I won’t recommend this place. I did like the resort but this sales people need to learn boundaries. Still didn’t get my 650.0 deposit back. Which I will have the credit card company handle. Thanks !

Stayed 4 nights in Jan 2026

8/10 Good

Darlene

Traveled with family

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean recently renovated room. Consistently courteous friendly staff. Food at the a la carte restaurants and the buffets (especially the smaller buffet restaurant near the beach) was consistently very good. Lots of chairs at beach and pool. The resort made a big effort to clean up the beach of seaweed- there wasn’t much this time of year but they had staff raking it up every day. Overall the entire resort was very well maintained with lovely mature landscaping.

Stayed 8 nights in Jan 2026

6/10 Okay

Shawn

Traveled with partner

Feb 1, 2026

Liked: Cleanliness

Staff were great, room was cleaned everyday. Food was good, buffet’s were small. The restaurants were really good, pools were really cold. Hotel was under renovation, overall I would not book this resort again.

Stayed 7 nights in Jan 2026

10/10 Excellent

Roger

Traveled with partner

Jan 30, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was awesome

Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Jan 29, 2026

Liked: Cleanliness, staff & service, amenities

The rooms were very clean staff always friendly

Stayed 4 nights in Jan 2026

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Grand Riviera Princess - All Inclusive

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Photo gallery for Grand Riviera Princess - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Family Club Pool Access

Family Club Pool Access

View all photos for Family Club Deluxe

Family Club Deluxe

View all photos for Super Saver

Super Saver

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

View all photos for Platinum Suite

Platinum Suite

View all photos for Laguna Villa Suite

Laguna Villa Suite

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Riviera Princess - All Inclusive

Similar properties

Grand Sunset Princess - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Grand Riviera Princess - All Inclusive Reviews

Reviews

Very Good

8.6/10

8.6/10

8.2/10

8.2/10

Reviews

6/10 Okay

Fareah T

Fareah T

8/10 Good