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Staybridge Suites Pigeon Forge Smoky Mtns by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Staybridge Suites Pigeon Forge Smoky Mtns by IHG

Property amenity
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Fireplace
Free daily buffet breakfast
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
385 Jake Thomas Rd, Pigeon Forge, TN, 37863
  • Place, The Ripken Experience - Pigeon Forge
    ‪5 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪10 min walk‬
  • Place, Island at Pigeon Forge
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪57 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Balcony

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(14 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony, Mountain View

Stovetop, dishwasher, coffee/tea maker, toaster

Suite, 1 Bedroom, Balcony, Mountain View

10.0 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Balcony

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • 374 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Balcony, Mountain View

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Balcony, Mountain View

8.6 out of 10
Excellent
(4 reviews)
  • Mountain view
  • 374 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Kitchen

Stovetop, dishwasher, coffee/tea maker, toaster

Suite, 1 Bedroom, Kitchen

10.0 out of 10
Exceptional
(11 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony, Mountain View

Stovetop, dishwasher, coffee/tea maker, toaster

Suite, 1 Bedroom, Balcony, Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 373 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Communications & Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Communications & Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub, Kitchen (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible Bathtub, Kitchen (Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite, Kitchen

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Premium Suite, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 552 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Suite, Kitchen

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Suite, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • 374 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Kitchen

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • 372 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mobility Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Mobility Accessible, Kitchen (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Balcony, Mountain View

Designer toiletries, hair dryer, towels, soap

Suite, 2 Bedrooms, Balcony, Mountain View

  • Mountain view
  • 552 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Twin Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub, Balcony (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible Bathtub, Balcony (Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchen

9.6 out of 10
Exceptional
(4 reviews)
  • 373 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mobility Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Mobility Accessible, Kitchen (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 645 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Balcony

9.0 out of 10
Wonderful
(14 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 645 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mobility Accessible, Kitchen (Accessible Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Mobility Accessible, Kitchen (Accessible Shower)

10.0 out of 10
Exceptional
(1 review)
  • 645 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Accessible, Balcony (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible, Balcony (Communications)

8.0 out of 10
Very good
(1 review)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Mobility Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Mobility Accessible, Kitchen (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 504 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Mobility Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 2 Bedrooms, Mobility Accessible, Kitchen (Communications)

8.0 out of 10
Very good
(2 reviews)
  • 945 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

  • 945 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Pigeon Forge

The Ripken Experience - Pigeon Forge is a short stroll from Staybridge Suites Pigeon Forge Smoky Mtns by IHG, and other popular attractions like LeConte Center at Pigeon Forge are within a mile (2 km). This 104-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • The Ripken Experience - Pigeon Forge - 5 min walk - 0.3 miles
  • LeConte Center at Pigeon Forge - 10 min walk - 0.6 miles
  • The Comedy Barn Theater - 15 min walk - 0.8 miles
  • Island at Pigeon Forge - 15 min walk - 0.8 miles
  • Great Smoky Mountain Wheel - 15 min walk - 0.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Ole Smoky Moonshine "The Barn - ‬19 min walk
  • ‪Margaritaville - ‬18 min walk
  • ‪Paula Deen's Family Kitchen - ‬19 min walk
  • ‪Downtown Flavortown - ‬3 min drive
  • ‪Azul - ‬20 min walk

About this property

Staybridge Suites Pigeon Forge Smoky Mtns by IHG

Guests staying at Staybridge Suites Pigeon Forge Smoky Mtns by IHG enjoy an outdoor pool, a computer station, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with access to locker space and securing valuables. Additional amenities include a TV in a common area and an ATM.
Guests can expect free WiFi and 53-inch Smart TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Other amenities include kitchens, sitting areas, and stovetops. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Outdoor pool
  • TV in common areas
  • Vineyard
  • Wine tours

Family friendly

  • Fenced pool
  • In-room kitchen
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)
  • Turndown service

Business services

  • Computer station

Outdoors

  • In the mountains
  • Pool umbrellas
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • No elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 53-inch smart TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Kitchen island
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.00 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Staybridge Stes Pigeon Forge Smoky Mtns

Staybridge Suites Pigeon Forge Smoky Mtns by IHG Hotel

Staybridge Suites Pigeon Forge Smoky Mtns an IHG Hotel

Staybridge Suites Pigeon Forge Smoky Mtns by IHG Pigeon Forge

Frequently asked questions

Is a free cancellation option available at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

Staybridge Suites Pigeon Forge Smoky Mtns by IHG offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Staybridge Suites Pigeon Forge Smoky Mtns by IHG on Jun 4, 2026 start from $145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

This hotel is located in Pigeon Forge, a short 20-minute walk from Island at Pigeon Forge and also 6 minutes on foot from The Ripken Experience - Pigeon Forge. You'll also find Titanic Museum and Dollywood within a short drive.

Is parking available on site at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Staybridge Suites Pigeon Forge Smoky Mtns by IHG feature a casino on the premises?

No, Staybridge Suites Pigeon Forge Smoky Mtns by IHG doesn't have a casino.

Is there an indoor pool at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

Amenities that appeal to couples at this hotel include a kitchen, a smart TV, and turndown service.

Are there hot tubs at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

No, this hotel doesn't have a spa tub.

Does Staybridge Suites Pigeon Forge Smoky Mtns by IHG feature a restaurant that includes a breakfast menu?

Staybridge Suites Pigeon Forge Smoky Mtns by IHG offers free buffet breakfast each morning though there is no restaurant.

Does Staybridge Suites Pigeon Forge Smoky Mtns by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Staybridge Suites Pigeon Forge Smoky Mtns by IHG for a fee of USD 75.00 per accommodation, per stay.

Are there connecting rooms at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

The closest major airport to Staybridge Suites Pigeon Forge Smoky Mtns by IHG is McGhee Tyson Airport (TYS), which is about 24.1 mi away.

Are there rooms with balconies that I can book at Staybridge Suites Pigeon Forge Smoky Mtns by IHG?

Yes, some guestrooms at Staybridge Suites Pigeon Forge Smoky Mtns by IHG offer a balcony and may feature mountain views.

Staybridge Suites Pigeon Forge Smoky Mtns by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 293 out of 385 reviews
Rating 8 - Good. 64 out of 385 reviews
Rating 6 - Okay. 18 out of 385 reviews
Rating 4 - Poor. 4 out of 385 reviews
Rating 2 - Terrible. 6 out of 385 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

6/10 Okay

Katrin

Liked: Cleanliness
Stayed 1 night in Mar 2026

8/10 Good

Steven

Stayed 2 nights in Feb 2026

10/10 Excellent

Nick and Jazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, great staff. Filtered water refill stations, well stocked kitchens. I would definitely stay again. Perfect location.
Stayed 2 nights in Feb 2026

8/10 Good

Wesley

Stayed 2 nights in Feb 2026

8/10 Good

Michael

Stayed 1 night in Feb 2026

6/10 Okay

William

Stayed 3 nights in Feb 2026

10/10 Excellent

Mario

Stayed 4 nights in Dec 2025

8/10 Good

Edgar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes
Stayed 2 nights in Feb 2026

10/10 Excellent

Tracee

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Would have liked breakfast to be served at 7 on weekend
Stayed 1 night in Feb 2026

10/10 Excellent

Laura

Stayed 1 night in Nov 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was great. Breakfast was good. View was spectacular.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
WONDERFUL STAY LOOKING FORWARD TO NEXT YEAR.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eric

Stayed 3 nights in Jan 2026

10/10 Excellent

Jimmy, Cape Coral

Stayed 1 night in Jan 2026

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities
Very clean. Great space for a short trip.
Stayed 1 night in Dec 2025

10/10 Excellent

Roberta

Liked: Cleanliness, amenities, property conditions & facilities
Staybridge Suites Pigeon Forge is truly our mountain home away from home! Clean, spacious room and well-equipped kitchen. Included with our stay: Fitness center, laundry room, full buffet breakfast, social nights (M-W), and parking with proximity to all attractions and restaurants. Frank, Tiffany and all the amazing, friendly staff were available to ensure our stay was comfortable and memorable!! Thank you all so much!! We spent two weeks here, and look forward to our next stay! Although we highly recommend the mountain view rooms, make time to sit out on the open area (6th floor) to enjoy the view...sunrise breakfast or during a chilly social night sitting around the fire, meeting other guests!! Enjoy your stay!
Stayed 15 nights in Jan 2026

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great room amazing hotel. Very clean and in a good location and the staff we’re extremely nice
Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 2 nights in Jan 2026

8/10 Good

Cara, Stanwood

Liked: Cleanliness, amenities, property conditions & facilities
Yes but hotel markets itself as hypoallergenic and I spent the first night of our vacation sneezing uncontrollably. I finally requested the heater filter he inspected. Courtney was great and came up with a new filter. The old one looked like it hadn’t been changed in years. Also the TV was useless despite instructions to connect to room unique WiFi to be able to stream movies directly from your phone. When the staff was asked about this they were clueless. Overall everything else was great!
Stayed 8 nights in Dec 2025

10/10 Excellent

NICOLAE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, spacious living area, nice little full kitchen , delicious breakfast, beautiful terrace on 6th floor.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lidiya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful hotel with an amazing atmosphere, breathtaking views, and exceptional service. It was our family’s first time in the Smoky Mountains of Tennessee, and the experience was absolutely magical. They offer a lovely breakfast, the rooms are very clean and spacious, and the staff is incredibly pleasant. It truly feels like a home away from home. I would definitely recommend this hotel and would absolutely stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Yunalmys

Liked: Cleanliness, amenities
Everything perfect
Stayed 4 nights in Nov 2025

4/10 Poor

Veronica

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I had the same front desk lady for check in and out. I guess she did not get pay to be friendly, helpful or at least smile. People were really mad as rooms were not ready for check in time. We had less towels than people in the room, even though reservations were made with the exact amount of guests, and every day we had less towels left. They don’t clean the rooms. Hallways smell like marihuana despite describing themselves as smoke free!!! I will definitely never stay in there or recommend to any of my friends or family!!
Stayed 3 nights in Dec 2025