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Pullman Phu Quoc Beach Resort

5.0 star property

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Photo gallery for Pullman Phu Quoc Beach Resort

Aerial view
Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Private beach, white sand, sun loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi

Explore the area

View in a map
Group 6 Ban Quy Hamlet, Duong To Commune, Phu Quoc, An Giang
  • Place, Sonasea Beach
    ‪10 min walk‬
  • Place, Waterfront Beach Square
    ‪12 min walk‬
  • Place, Sonasea Phu Quoc Night Market
    ‪17 min walk‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Deluxe Room, 1 King Bed, Ocean View

Premium Deluxe Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Deluxe Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access

Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Cabana, Executive Privilege Pass, 1 King Size Bed, Pool Access

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Ocean View

Deluxe Room, 2 Twin Beds, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Room, 2 Twin Beds, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Garden View

Deluxe Room, 2 Twin Beds, Garden View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Room, 2 Twin Beds, Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, Balcony (2 Zip-Beds)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Superior Room, Balcony (2 Zip-Beds)

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Balcony

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Superior Room, 2 Twin Beds, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View

Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Executive Privilege Pass, 1 King Size Bed, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Family Room, Executive Privilege Pass, 2 Bedrooms, Resort View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Family Room, Executive Privilege Pass, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass)

Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Family Suite, 2 Bedrooms, Resort View (Executive Privilege Pass)

  • Garden view
  • 1346 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Large Twin Beds

View all photos for Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege)

Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Villa, 2 Bedrooms, Private Pool, Ocean View (Privilege)

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

About the neighborhood

Phu Quoc

Pullman Phu Quoc Beach Resort is a short stroll from Sonasea Beach and Waterfront Beach Square. This 331-room, 5-star resort has a private beach, a full-service spa, and 3 restaurants.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Sonasea Beach - 10 min walk - 0.6 miles
  • Waterfront Beach Square - 12 min walk - 0.7 miles
  • Sonasea Phu Quoc Night Market - 17 min walk - 0.9 miles
  • Sao Beach - 26 min drive - 8.0 miles
  • Phu Quoc Night Market - 26 min drive - 8.3 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 15 min drive

Restaurants

  • ‪Sailing Club - ‬15 min walk
  • ‪Cafe Espresso - ‬14 min drive
  • ‪Rice Market - ‬19 min walk
  • ‪The Kitchen - ‬7 min drive
  • ‪Mad Cow Wine & Grill - ‬5 min walk

About this property

Pullman Phu Quoc Beach Resort

Guests of Pullman Phu Quoc Beach Resort have access to a private beach, a full-service spa, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour gym, and outdoor tennis courts.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and toothbrushes and toothpaste. Minibars, safes, and phones are also available. Housekeeping is available on request.
A private beach and 2 outdoor tennis courts are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

2 bars/lounges, lobby lounge
Novotel Phu Quoc Resort
  • Pool
  • Spa
  • All Inclusive
  • Free airport shuttle
8.8 out of 10, Excellent, 753 reviews
$143 nightly
The price is $155
Apr 15 - Apr 16
Total with taxes and fees
Novotel Phu Quoc Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: VND 800,000 for adults and VND 400,000 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • BEACH HOUSE
  • COCONUTZ
  • LIGHTHOUSE
  • MAD COW WINE & GRILL
  • SALT 'n' PEPPER

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Canoeing
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Playground
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Water sports equipment

Family friendly

  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Conference center (6,135 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 15 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for VND 1850000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 800000 for adults and VND 400000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1850000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Frequently asked questions

Is a free cancellation option available at Pullman Phu Quoc Beach Resort?

Pullman Phu Quoc Beach Resort provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pullman Phu Quoc Beach Resort?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at Pullman Phu Quoc Beach Resort on Apr 15, 2026 start from $187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Pullman Phu Quoc Beach Resort?

This resort is located in Phu Quoc, a short 11-minute walk from Sonasea Beach and also 13 minutes on foot from Waterfront Beach Square. You'll also find Sonasea Phu Quoc Night Market and Suoi Tranh Waterfall within a short drive.

Is parking available on site at Pullman Phu Quoc Beach Resort?

Yes, uncovered self parking is offered for free at the resort.

Is there a spa available at Pullman Phu Quoc Beach Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and reflexology.

Does Pullman Phu Quoc Beach Resort have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a private beach, and an ocean-view restaurant at this resort.

Does Pullman Phu Quoc Beach Resort include a casino at the property?

No, Pullman Phu Quoc Beach Resort doesn't have a casino.

Is there an indoor pool at Pullman Phu Quoc Beach Resort?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:30 AM and 8:00 PM.

What amenities will couples enjoy at Pullman Phu Quoc Beach Resort?

There are plenty of amenities for couples at this resort, including a private beach, an ocean-view restaurant, and an outdoor pool.

Are there hot tubs at Pullman Phu Quoc Beach Resort?

No, but this resort does have a steam room.

Does Pullman Phu Quoc Beach Resort feature a restaurant that includes a breakfast menu?

Yes, Pullman Phu Quoc Beach Resort has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pullman Phu Quoc Beach Resort allow pets to stay for free?

No, pets and service animals aren't allowed at Pullman Phu Quoc Beach Resort.

Are there connecting rooms at Pullman Phu Quoc Beach Resort?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Pullman Phu Quoc Beach Resort?

The closest major airport to Pullman Phu Quoc Beach Resort is Phu Quoc (PQC-Phu Quoc Intl.), which is 5.7 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Pullman Phu Quoc Beach Resort?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean and garden views.

Pullman Phu Quoc Beach Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 237 out of 335 reviews
Rating 8 - Good. 68 out of 335 reviews
Rating 6 - Okay. 16 out of 335 reviews
Rating 4 - Poor. 6 out of 335 reviews
Rating 2 - Terrible. 8 out of 335 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Broadvision

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Broadvision

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room and amenities but especially staff thank you Phat , Tam and Bhin 😁
Stayed 4 nights in Dec 2025

10/10 Excellent

Judy-Anne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Pullman for seven nights and we couldn’t fault it. We stayed in the Cabana and while we didn’t actually use the semi private pool, to have the option and the additional space was great. We travelled with our 21 month old who thoroughly enjoyed the main swimming pool, splash pad and the private beach. The beach had lots of toys that he was able to borrow to keep him occupied and there was also a garden area where he played with the giant connect four. The pool itself was big enough that we were always able to find space. The food was good too. We enjoyed room service a couple of times, had their breakfast buffet and their a la carte breakfast at the Mad Cow and while the options in the latter were limited, the quality of the food was high (we had steak most mornings for breakfast). The breakfast buffet was large and varied and again, of good quality. Having booked the Cabana, we had a few perks like additional credit to use at the restaurants, unlimited selected drinks during their happy hour, etc which was a nice bonus. The biggest positive of the trip though were the people. The staff at the hotel were super friendly, warm and accommodating of us and especially our toddler. They entertained him to give us time to eat in peace, they were patient with his requests for more juice or more watermelon lol and were super efficient in seating us at our tables, giving us more drinks, asking us if we needed assistance. They made our week long stay so worthwhile!
Stayed 7 nights in Nov 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Amenities
Rooms are spacious, ALL staff are kind and helpful
Stayed 10 nights in Nov 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and helpful. The food was great. The amenities were top notch.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tameem

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 5 nights in Oct 2025

4/10 Poor

Konrad

Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend! Lacks a little a bit of activities but overall excellent hotel. Great staff and service
Stayed 5 nights in Oct 2025

10/10 Excellent

Angel, Woodbridge

Stayed 3 nights in Oct 2025

10/10 Excellent

Anne

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful reaort to stay at. Very relaxing. Great staff & service. Beds a bit firm, but that was expected. Highly recommend a stay here!
Stayed 8 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
From the easy pick up at the airport, to the expedient check in service, my experience was amazing. My room was incredible, the food delicious, and the staff were friendly and inviting. I wish my stay was longer.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived until the moment we left, we had a fantastic experience at this hotel. The staff were all so lovely and could not do enough to help us during our stay. The cabana room was fantastic - very spacious, well equipped and with a lovely outside area with pool access. The beach and pool were beautiful with plenty of beds and towels available. The food was really good in all of the restaurants, especially mad cow. Having complementary access to the daily connectivity hour, with free drinks and canapés, was a lovely unexpected touch. Overall we had a truly wonderful stay. A special thank you to Lam who looked after us at breakfast each morning and ensured we had a great table, as well as Ryan, Phuc and Xoan who kept the drinks flowing at the connectivity hour.
Stayed 6 nights in Oct 2025

10/10 Excellent

WEE CHERN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yee Tung Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Han, who helped me check-in was very friendly, thorough and informative.
Stayed 2 nights in Aug 2025

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Dipesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team that worked there were really good, a bit of detail needed in some rooms from wear and tear. Nothing major just detailing and a bit more training with the team on how to handle situations. I.E We asked for a certain meal but we got an augomagic response that the kitchen was busy and wouldn’t be able to. Bug the previous it was ok.
Stayed 9 nights in Jul 2025

10/10 Excellent

Musaed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Gia Van, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jun 2025

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Arrived at hotel around 10pm, got the free airport shuttle which was quick and convenient. Check-in was fast and simple, staff quickly made us feel very comfortable and immediately in vacation-mode. Bellhop gave us ride in a golf cart with bags through the beautiful grounds to our room. Stunning. We were hungry and were told they offer 24/7 room service. After some trial and error we found the digital room service menu and were slightly disappointed to find the options limited to only 6 items. We ordered three of them. Without going into too much detail, let's just say: two of them were not up to standard, which was disappointing due to the hefty price of the "late night menu." We informed the desk and they collected the food. The next morning at breakfast a staff member approached us and offered her apologies about the food service incident the previous night. She even offered us a complimentary bottle of champagne to make up for the issue. She was beyond excellent. My girlfriend and I decided to extend our stay an additional night based soley on how that one staff member went above and beyond to make things right. She was the gold standard for hospitality. The hotel is beautiful, pool closes at 8pm which seemed a little early for such a beautiful resort. Hot tub would be nice for a late night romantic soak. Not much bad to say other than that one incident. Everything else was premium. Staff was exceptional. Highly recommend; just maybe stick to the normal restaurant menu ;)
Stayed 1 night in May 2025

8/10 Good

Sharen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Your money can’t have any marks on it if you want to exchange currency. You have to be on time with the shuttles.
Stayed 3 nights in May 2025

8/10 Good

Yee-Ling

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and the staff were all amazing. Super helpful and super friendly!
Stayed 2 nights in May 2025

10/10 Excellent

eunsil

Stayed 1 night in May 2025

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