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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Exterior
Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, rollaway beds
Lobby lounge
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, State Farm Stadium
    ‪20 min drive‬
  • Place, Desert Diamond Arena
    ‪21 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) | Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Surprise

Located in Surprise Original Townsite, Garner Hotel Phoenix Northwest – Surprise by IHG is within a 10-minute drive of popular attractions such as Banner Del E Webb Medical Center and Surprise Stadium. This 60-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Centennial Friendship Park - 3 min walk - 0.2 miles
  • Peoria Sports Complex - 14 min drive - 6.6 miles
  • Luke Air Force Base - 20 min drive - 9.1 miles
  • State Farm Stadium - 20 min drive - 13.1 miles
  • Desert Diamond Arena - 21 min drive - 13.3 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 45 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Little Caesars Pizza - ‬4 min drive
  • ‪Roliberto's Mexican Food - ‬4 min drive
  • ‪Papa John's Pizza - ‬4 min drive
  • ‪Rio Mirage Cafe Y Cantina - ‬4 min drive

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Guests of Garner Hotel Phoenix Northwest – Surprise by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include laundry facilities, a vending machine, and a TV in a common area.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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  • Breakfast included
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at Garner Hotel Phoenix Northwest – Surprise by IHG.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Frequently asked questions

Is a free cancellation option available at Garner Hotel Phoenix Northwest – Surprise by IHG?

Garner Hotel Phoenix Northwest – Surprise by IHG provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Garner Hotel Phoenix Northwest – Surprise by IHG?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Garner Hotel Phoenix Northwest – Surprise by IHG on Jun 7, 2026 start from $102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Garner Hotel Phoenix Northwest – Surprise by IHG?

This hotel is situated in Surprise Original Townsite within a short 4-minute walk of Centennial Friendship Park. You'll also find Surprise Stadium and Surprise Tennis Center within a short drive.

Is there parking available at Garner Hotel Phoenix Northwest – Surprise by IHG?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Garner Hotel Phoenix Northwest – Surprise by IHG include a casino?

No, Garner Hotel Phoenix Northwest – Surprise by IHG doesn't have a casino.

Will I find an indoor pool at Garner Hotel Phoenix Northwest – Surprise by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Garner Hotel Phoenix Northwest – Surprise by IHG?

Couples staying at this hotel will appreciate amenities like a smart TV as well as an outdoor pool and a free daily breakfast.

Does Garner Hotel Phoenix Northwest – Surprise by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Garner Hotel Phoenix Northwest – Surprise by IHG feature a restaurant that includes a breakfast menu?

Garner Hotel Phoenix Northwest – Surprise by IHG offers free continental breakfast each morning though there is no restaurant.

Will Garner Hotel Phoenix Northwest – Surprise by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Garner Hotel Phoenix Northwest – Surprise by IHG for a fee of USD 25.00 per pet, per night. A deposit of USD 50 per stay is collected.

Does Garner Hotel Phoenix Northwest – Surprise by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Garner Hotel Phoenix Northwest – Surprise by IHG?

The closest major airport to Garner Hotel Phoenix Northwest – Surprise by IHG is Phoenix Deer Valley Airport (DVT), which is 16.9 mi away (26 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is around 23 mi away.

Are there rooms with balconies at Garner Hotel Phoenix Northwest – Surprise by IHG?

No, there aren't any guestrooms at Garner Hotel Phoenix Northwest – Surprise by IHG that offer a balcony.

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 343 reviews
Rating 8 - Good. 70 out of 343 reviews
Rating 6 - Okay. 22 out of 343 reviews
Rating 4 - Poor. 7 out of 343 reviews
Rating 2 - Terrible. 12 out of 343 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Kristie

Disliked: Staff & service
We didnt even stay here. They charged us because my dad had a stroke and we had to change plans suddenly. Like we can control random medical emergencies.
Stayed 7 nights in Feb 2026

10/10 Excellent

Alfred

Liked: Cleanliness, property conditions & facilities
I come to the Phoenix area from time to time as a working musician. This hotel and their staff are amazing. I won’t stay anywhere else now.
Stayed 2 nights in Feb 2026

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities
The room was clean and it was very comfortable and spacious. The only thing I would like would have been to have two bottles of water in the room. There was water in the lobby, but it was a pain to go back-and-forth to get water when we wanted some. I would definitely stay there again when we are in the area and hopefully get to use the pool next time.
Stayed 2 nights in Feb 2026

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff my stay was too short but excellent in price.
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff has been very helpful. Our trip itinerary changed 3 times and they accommodated us to our needs.
Stayed 2 nights in Feb 2026

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location was easy to find with plenty of parking available. Staff was friendly and welcoming and got me checked in and up to my room quickly. Rooms are spacious and clean and nights were very quiet.
Stayed 2 nights in Feb 2026

10/10 Excellent

Melanie

Stayed 3 nights in Jan 2026

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The rate was great. Check in staff was friendly. Room was spotless. There were no drinking glasses, ice buckets, or coffee pot. But there was a fridge! No room service unless you hung door hanger out! That was a new adv. Did not have breakfast as it was over by 9:30am. Not sure I would stay there again.
Stayed 2 nights in Feb 2026

4/10 Poor

Steven

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Sheets stained. NO cups or glasses in the room. Ice machine in hallway but NO ice bucket in room. One small garbage can in the bathroom…none in the room. Leaf-blower from neighboring building at 7a. Breakfast food terrible. I’ll say the coffee is good and that Lynda at the front desk is a positive asset. And other than the leaf blower, the stay was relatively quiet.
Stained sheet
stained sheet
another stain on sheet. Gross.
Stayed 1 night in Feb 2026

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities
Crazy comfortable bed mattress
Stayed 2 nights in Feb 2026

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Kari, Silt

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and professional. Rooms were clean and spacious. Didn’t use the pool, but it looked nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

RICHARD

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The hotel is worn and unmaintained, no coffee in the room, no hot water on my last day. The in room fridge froze all my fruit ruining them. Staff were very odd.
Stayed 3 nights in Jan 2026

4/10 Poor

Louis

Checked in on Tuesday and checked out early Friday. Never saw anyone from housecleaning. No one cleaned the room. I had secure towels from the front desk on Wednesday & Thursday. Both times I complained and both times & was told the cleaning staff had already gone home for the day, along with the hotel manager. I would not go back.
Stayed 3 nights in Jan 2026

8/10 Good

Junior, Forth Worth

Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
The room was comfy, clean and staff were great
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenneth, Globe

Stayed 1 night in Jan 2026

8/10 Good

Patty, Prescott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, and a good value.
Stayed 3 nights in Jan 2026

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever love the staff and hotel. Feel so relaxed there and they give good service. Would recommend to stay there.
Stayed 1 night in Jan 2026

10/10 Excellent

douglas

Gem of a property. Easy to find off Bell Rd. Nice rooms. Decent breakfast.
Stayed 2 nights in Jan 2026

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, staff were super friendly and helpful, and parking was easy and abundant! Unfortunately the coffee makers were both out of service our last morning, and we didn't get the housekeeping service in the middle of our stay as we had requested, but otherwise a great little spot for a reasonable price!
Stayed 3 nights in Jan 2026

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, quiet & modern.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 1 night in Jan 2026

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026

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