Save your money and pay extra to stay somewhere else!
Marriott should be ashamed to have their name attached to this hotel. The reviews and pictures were completely misleading — we were in for a huge shock when we saw the reality.
From the moment I called to let them know we’d be arriving late, the experience went downhill. The woman who answered the phone was unfriendly, unhelpful, and clearly unhappy to assist. Upon arrival, the front desk receptionist’s attire was unprofessional and left little to the imagination.
Then came the room — an absolute disaster. The shower was dripping and rusted, the floor was dirty, and the metal bars gave the room a cold, hospital-like feel. The so-called ADA bathroom door didn’t even work (not that we needed it, but if it’s there, it should function). The desk chair was in terrible condition, and the bed... please, just throw it out. I was so disgusted that when I got home, I threw away all the toiletries I had used during my stay.
After check-in, we went out for food, only to return and find the receptionist eating at the front desk — completely unprofessional. The next morning, the entire cleaning crew was gathered in the lobby. I said good morning, and they just stared at us without a word.
I’ve always trusted Marriott hotels, but this experience was beyond disappointing. Marriott should be truly ashamed to put their name on this property.