Hotels in Penn Lake Park

"If you through Expedia, the hotel treats you horrible. The price is the same if you book through the hotel website maybe a very small difference but you get water park tickets you get kitchen ware and you get treated differently. I booked through Expedia and Didn’t get any water park tickets no kitchen culinary no pots no pans not even forks spoons or cups. When I called downstairs they said I booked through a third party and that is not included, the same thing they said when we arrived regarding the water park tickets. To top it off the room looked really old and out of date and management was even worse no customer service etiquette. When I spoke with Maya who claimed to be the manager on duty and explained it was my granddaughters birthday if there was anything she could to to make our experience better she said no I booked through a third party so talk with them. Expedia misleads you when they say this is a rare find cause you have water park access making it seem it’s included and then in fine print on another page it says surcharge. And the hotel sucks because they put rooms on Expedia because they obviously can’t get all the rooms rented but then they treat the paying customer like crap taking basic amenities like cups forks and dishes away but there’s a full kitchen in the room. Make that make sense! Overall horrible experience my granddaughters birthday was ruined, don’t even bother going there!"

"Very clean and well cared for property. Staff was great and very helpful. "

"Beds and pillows extremely uncomfortable and the hotel was very loud. "