I recently booked this property but could not stay there due to the extreme heat. Upon arrival, I found the temperature inside to be an unbearable 86°F. The fans provided were not efficient and did not offer any cooling effect; they only moved the hot air around.
After checking out the conditions, I immediately left the property and contacted Vacasa to inform them that it was not suitable for staying. This forced me to find and pay for another place, incurring additional expenses on my budget. While dealing with this issue, I lost valuable work time needed to complete projects that were due the same day.
Despite my concerns, Vacasa insisted they were in the right, citing their policy of no A/C mentioned in the listing. However, stating "No A/C" does not absolve them of responsibility when the provided fans are ineffective, making the property uninhabitable. Although they acknowledged that the owner is looking into installing central air conditioning, which is great for future guests, this property should not be available for booking until that is completed.
Vacasa's automated communication system was frustrating to deal with. Each time I contacted them, I was met with different representatives who were not familiar with my issue, leading to repeated explanations and no resolution. Their lack of willingness to address the situation and their rigid policies show a clear disregard for customer satisfaction.
For anyone considering this property, I strongly advise against it