8/10 Bueno
Kirsty A.
15 oct. 2025
Le gustó: Limpieza
Nice apartment in a fantastic area for exploring and enjoying Paris. As others have said it is up 6 flights of stairs so not suitable for anyone with physical challenges. Apartment was clean and had modern furnishings but zero amenities. There was not dishwashing liquid or soap, 2 rolls of toilet paper for 4 people for 5 nights, 1 tea towel. There was powder for the dishwasher but it had a sign on it saying it was broken. No basic cooking items like salt, pepper or oil. We had to buy everything. Kitchen knives were all broken and need replacing. The bed in the second bedroom is quite small. Our teenagers decided it was too small to share so one slept on the couch. However there were no spare blankets, covers or pillows to be found anywhere. Communication from the host leaves a lot to be desired. We were inundated with automated messages about paying to secure our booking, then about the check in process and requesting a review after we checked out. But when we needed help during the challenging key collection process did not get a response. We asked for an early check in as had been travelling 30 hours and no effort was made to accommodate us - we were just sent a copy & paste standard No response.They are extremely slow to return the damage deposit. Their policy says it is automatically refunded 14 days after check-out but it is now day 18 and still no refund. I have messaged them multiple times and have not had a response. I will not rent from BnB Nova again.
Kirsty A.
Se hospedó 5 noches en septiembre de 2025