When we arrived at the property, the Cleaners advised us we were suppose to get a late checkin. We were told by the ad and the owner 4pm checkin as normal. But now They tell us they are not responsible for clean up not done. This was inappropriate and rude! Totally unexceptable! Property is Suppose to be a 5Star House per owner, and for the price we paid, this was inappropriate.. Only 2 dish towels, no dish racks, for 5 days for 15 of us, dryer was left full of at least 14 very wet bath towels which we were left to monitor and fold, we weren't told where keys were to use front door & door to garage until we asked, the ad sed were fireplaces, but just a few logs, then owner finally sed "he had smoke problems in one of his other properties" What does that have to do with us? No instructions left for any use.
Now he doesn't supply wood. He shouldn't be advertising fireplace if he doesn't want guests to use fireplace. No instructions for steam room. The weather was very Cold and there was lots of very snowy days in our 5 day stay. No one came to shovel. We had to shovel every day ourselves in order to move our vehicles and to use the outside door. No caretake came by with kleenex, hand soap, dish towels, firewood, nor do any shoveling? House was roomy and conveniently located for skiing but we were very disappointed in the owner not following through with any help for us. We never got what we paid for at all.
We would appreciate a substantial refund overall and all the cleaning costs. Thank you