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Thompson Palm Springs, by Hyatt

4.0 star property

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Exterior
Property video
Terrace/patio
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
414 North Palm Canyon Drive, Palm Springs, CA, 92262
  • Place, Agua Caliente Casino
    ‪8 min walk‬
  • Place, Agua Caliente Cultural Museum
    ‪8 min walk‬
  • Place, Palm Springs Convention Center
    ‪12 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony (View Walk-up)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony (View Walk-up)

7.8 out of 10
Good
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony (Vista View)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony (Vista View)

9.4 out of 10
Exceptional
(15 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Balcony (View)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Balcony (View)

10.0 out of 10
Exceptional
(1 review)
  • 437 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Courtyard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Courtyard)

9.2 out of 10
Wonderful
(13 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony (Upper Stories - Adults Only)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony (Upper Stories - Adults Only)

7.0 out of 10
Good
(2 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Balcony (Upper Stories - Adults Only)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Balcony (Upper Stories - Adults Only)

7.6 out of 10
Good
(4 reviews)
  • 467 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Balcony (Vista)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite, Balcony (Vista)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds (Courtyard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds (Courtyard)

9.4 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Palm Courtyard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Palm Courtyard)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Las Palmas Upper Stories)

Suite (Las Palmas Upper Stories) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Las Palmas Upper Stories)

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Roll-in Shower

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Roll-in Shower

  • 540 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Roll-in Shower, Balcony (Accessible)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Roll-in Shower, Balcony (Accessible)

  • 445 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Roll-in Shower, Balcony (Accessible)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Roll-in Shower, Balcony (Accessible)

  • 535 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Alejo)

View from room

Suite (Alejo)

  • 1047 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Alejo Walk-Up)

View from room

Suite (Alejo Walk-Up)

  • 1047 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Accessible (Canyon Upper Stories)

Suite, Accessible (Canyon Upper Stories) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite, Accessible (Canyon Upper Stories)

  • 854 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Canyon Upper Stories)

Suite (Canyon Upper Stories) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Canyon Upper Stories)

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Hardy)

Suite (Hardy) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Hardy)

  • 1420 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Thompson)

Suite (Thompson) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite (Thompson)

  • 1750 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Accessible Bathtub (Palm Courtyard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite, Accessible Bathtub (Palm Courtyard)

  • 575 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Bathtub (Upper Stories)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible Bathtub (Upper Stories)

  • 449 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Upper Stories - Adults Only)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Accessible Bathtub (Upper Stories - Adults Only)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, Accessible Bathtub (Upper Stories - Adults Only)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Studio Suite, Accessible Bathtub (Upper Stories - Adults Only)

  • 554 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Bathtub, Balcony

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible Bathtub, Balcony

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Palm Springs

Located in Downtown Palm Springs within a 5-minute walk of O'Donnell Golf Club, Thompson Palm Springs, by Hyatt is within a 15-minute stroll of Forever Marilyn. This 168-room, 4-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi.

What's nearby

  • Agua Caliente Casino - 8 min walk - 0.5 miles
  • Agua Caliente Cultural Museum - 8 min walk - 0.5 miles
  • Plaza Theatre - 10 min walk - 0.6 miles
  • Palm Springs Art Museum - 10 min walk - 0.6 miles
  • Palm Springs Convention Center - 12 min walk - 0.7 miles

Getting around

  • Palm Springs Station - 20 min drive
  • Palm Springs Intl. Airport (PSP) - 11 min drive

Restaurants

  • ‪Cascade Lounge - ‬8 min walk
  • ‪Lola Rose Grand Mezze - ‬1 min walk
  • ‪The Tropicale - ‬7 min walk
  • ‪La Quinta Brewing Co. - ‬4 min walk
  • ‪Tac/Quila - ‬1 min walk

About this property

Thompson Palm Springs, by Hyatt

Guests staying at Thompson Palm Springs, by Hyatt enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. Valet parking is available for USD 42.00 per night. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a hot tub, a business center, and free use of bicycles.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes. Change of towels is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Spa
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Jun 2 - Jun 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 42 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 per person
  • 3 restaurants
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • Art gallery
  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Hot tub
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Fenced pool
  • In-room crib
  • Pool gate
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Business center

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Cobblestone flooring in public areas
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2024
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Smoking not allowed
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 2 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Utility fee: USD 1.14 per accommodation, per night
  • Resort fee: USD 57.86 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 30 per person
  • Covered valet parking fee: USD 42.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Palm Springs, by Hyatt Hotel
Thompson Palm Springs, by Hyatt Palm Springs
Thompson Palm Springs, by Hyatt Hotel Palm Springs

Frequently asked questions

Is free cancellation available at Thompson Palm Springs, by Hyatt?

Thompson Palm Springs, by Hyatt provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Thompson Palm Springs, by Hyatt?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Thompson Palm Springs, by Hyatt on May 20, 2026 start from $312, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Thompson Palm Springs, by Hyatt?

This hotel is situated in Downtown Palm Springs within a 10-minute walk of Agua Caliente Cultural Museum, Agua Caliente Casino, and Plaza Theatre. You'll also find Palm Springs Convention Center and Palm Springs Art Museum less than a mile away.

Will I be able to park at Thompson Palm Springs, by Hyatt?

Yes, covered valet parking is offered for USD 42 per night. An electric car charging station, wheelchair-accessible van parking, and bicycle parkingare also available.

Does Thompson Palm Springs, by Hyatt feature a casino on the premises?

No, Thompson Palm Springs, by Hyatt doesn't have a casino.

Will I find an indoor pool at Thompson Palm Springs, by Hyatt?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Thompson Palm Springs, by Hyatt?

There are many amenities for couples at this hotel, including champagne service as well as 3 restaurants and 2 outdoor pools.

Are there hot tubs at Thompson Palm Springs, by Hyatt?

No, there isn't a spa tub at this hotel.

Does Thompson Palm Springs, by Hyatt have a restaurant that serves breakfast?

Yes, Thompson Palm Springs, by Hyatt has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Thompson Palm Springs, by Hyatt allow pets to stay free of charge?

Yes, pets stay free at Thompson Palm Springs, by Hyatt and the property also provides food and water bowls for pets.

Are there connecting rooms at Thompson Palm Springs, by Hyatt?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Thompson Palm Springs, by Hyatt?

The closest major airport to Thompson Palm Springs, by Hyatt is Palm Springs Intl. Airport (PSP), which is 3.1 mi away (11 minutes by car). Another top airport is Bermuda Dunes, CA (UDD), which is located 21.1 mi away (34-minute drive).

Can I book a room with a balcony at Thompson Palm Springs, by Hyatt?

Yes, some guestrooms at this hotel offer either a furnished balcony and a furnished lanai.

Thompson Palm Springs, by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 203 out of 271 reviews
Rating 8 - Good. 39 out of 271 reviews
Rating 6 - Okay. 14 out of 271 reviews
Rating 4 - Poor. 8 out of 271 reviews
Rating 2 - Terrible. 7 out of 271 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Mar 2026

10/10 Excellent

Scott

Stayed 2 nights in Feb 2026

10/10 Excellent

Brad, Los Angeles

Stayed 1 night in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Staff were so helpful and friendly! Enjoyed the hotel amenities- pool and gym were great!
Stayed 2 nights in Jan 2026

6/10 Okay

Edward

Stayed 1 night in Jan 2026

10/10 Excellent

Teresa

Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice hotel. Beautiful pool area. Rooms were relatively clean. Customer service from front desk/operator were really below standard, which was disappointing. Not sure I will stay again on that basis.
Stayed 2 nights in Jan 2026

10/10 Excellent

kristin

We loved staying here. Everyone was so friendly and helpful.
Stayed 1 night in Jan 2026

4/10 Poor

Tamar

Stayed 1 night in Jan 2026

8/10 Good

Mallory

Stayed 3 nights in Jan 2026

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel , food is great. Definitely will be back
Stayed 1 night in Jan 2026

10/10 Excellent

Anna May

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Mohita

Stayed 2 nights in Jan 2026

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms are so noisy. Walls are thin, I heard neighbors next to me like they were in my room. The road that the rooms face is busy and loud. The glass doors do not block the sound, which continues all night. Despite the nice bedding it was tough to sleep. Maybe rooms that face a different direction are better, but those on Indian Canyon aren’t good for sleeping.
Stayed 1 night in Jan 2026

10/10 Excellent

EFFIE

Stayed 2 nights in Jan 2026

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Great room and amenities were superb!
Stayed 4 nights in Jan 2026

10/10 Excellent

GREGG

Stayed 1 night in Jan 2026

10/10 Excellent

Ericka

Stayed 2 nights in Jan 2026

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

ERNESTO

Stayed 1 night in Dec 2025

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Song, granada hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Valet is fast and professional. Clean new hotel with great amenities. Loved the complementary mimosas in the morning and wine in the evenings. Calm relaxing atmosphere. Walking distance to great restaurants with delicious vegan options. Will definitely return!
Stayed 2 nights in Jan 2026

6/10 Okay

Mohammad

Liked: Property conditions & facilities
Service can be better. Lola rose was horrible. Won’t come back for sure.
Stayed 4 nights in Dec 2025

4/10 Poor

Mari

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Despite a stated 4:00 PM check-in, we were not able to access a room until 4:45 PM, and only after proactively asking whether any room was available. We were then moved to a different room. Even after being checked in, our luggage did not arrive for an additional 45 minutes, requiring two separate trips to the front desk to have it sent up. As a result, we effectively lost our entire afternoon due to the check-in process. The following day, our room was not serviced, despite texting housekeeping in advance to request service. We again had to contact the front desk to resolve the issue. Additionally, the Upper level did not consistently deliver on the advertised promise of complimentary snacks and beverages three times per day. On multiple occasions, these offerings were not available. The Upper pool area was also not maintained to an acceptable standard of cleanliness. Given the price point of this property, the overall level of service fell well below expectations. We would appreciate appropriate consideration or compensation for these shortcomings.
Stayed 3 nights in Jan 2026

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is beautiful and great vibe. Staff was amazing and so friendly and helpful. The Lola Rose lounge was fun day or night. Gym was clean and amenities were great. My only complaint is that The Lola Rose restaurant food was always cold. Very very dog friendly and look forward to staying at the property again soon.
Stayed 4 nights in Dec 2025