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JW Marriott Desert Springs Resort & Spa

4.5 star property

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Photo gallery for JW Marriott Desert Springs Resort & Spa

Exterior
Creator video - submitted by Jesyka Harris
Exterior
Property amenity
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
74-855 Country Club Drive, Palm Desert, CA, 92260
  • Place, Palm and Valley Golf Courses at Desert Springs
    ‪2 min walk‬
  • Place, Desert Willow Golf Resort
    ‪5 min walk‬
  • Place, The Lakes Country Club
    ‪15 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪27 min drive‬

Room options

View all photos for Executive Room, 1 Bedroom, Pool View

Executive Room, 1 Bedroom, Pool View | Living area | 50-inch LED TV with cable channels, Smart TV, Netflix

Executive Room, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 Bedroom, Balcony

Signature Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Suite, 1 Bedroom, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Lake view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(86 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(34 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Balcony (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 2 Queen Beds, Balcony (View)

8.0 out of 10
Very good
(15 reviews)
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (View)

9.4 out of 10
Exceptional
(11 reviews)
  • 389 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.4 out of 10
Very good
(27 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Pool View

Presidential Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom, Pool View

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 Bedroom, Pool View

Luxury Room, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxury Room, 1 Bedroom, Pool View

  • 1768 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Vice Presidential Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Vice Presidential Room

  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Studio Suite, 1 King Bed with Sofa bed

Premium Studio Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Studio Suite, 1 King Bed with Sofa bed

  • Lake view
  • 504 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, 1 Bedroom

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Room, 1 Bedroom

8.6 out of 10
Excellent
(17 reviews)
  • Resort view
  • 540 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

7.0 out of 10
Good
(2 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Hearing Accessible)

  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Hearing Accessible)

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom (Hearing Accessible)

  • 540 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(45 reviews)
  • Resort view
  • 390 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Palm Desert

Located 3.1 mi (5 km) from San Jacinto Mountains, JW Marriott Desert Springs Resort & Spa is within a 5-minute drive of other popular attractions like El Paseo Shopping District. This 884-room, 4.5-star resort welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa.
View more Resorts in Palm DesertOpens in a new window

What's nearby

  • Palm and Valley Golf Courses at Desert Springs - 2 min walk - 0.1 miles
  • Desert Willow Golf Resort - 5 min walk - 0.3 miles
  • The Lakes Country Club - 15 min walk - 0.8 miles
  • Hovley Soccer Park - 4 min drive - 1.4 miles
  • Toscana Country Club - 4 min drive - 1.7 miles

Getting around

  • Palm Springs Station - 20 min drive
  • Palm Springs Intl. Airport (PSP) - 33 min drive

Restaurants

  • ‪The Lunch Spot - ‬4 min drive
  • ‪CJ's Diner - ‬3 min drive
  • ‪Denny's - ‬5 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive
  • ‪Aquifer65 - ‬4 min walk

About this property

JW Marriott Desert Springs Resort & Spa

JW Marriott Desert Springs Resort & Spa features a golf course, a full-service spa, and 5 outdoor pools. Valet parking is offered for USD 50.00 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury resort include a gym, 5 hot tubs, and outdoor tennis courts.
Guests can expect to find WiFi and 50-inch LED TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Balconies, iPod docks, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 13 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools and 5 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Desert Springs has 47 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 35 per day; includes in/out privileges)
  • Covered valet parking on site (USD 50 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 38 per person
  • 2 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aquifer65 and Sushi Bar
  • Blue Star Lounge
  • Mikado
  • Oasis Pool Bar & Grille
  • Rockwood Grill

Things to do

  • 13 outdoor tennis courts
  • 36-hole golf course
  • 5 hot tubs
  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Boat tours
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Mini golf
  • Pilates classes
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 41 meeting rooms
  • Business center
  • Computer station
  • Conference center (25,000 square feet of space)
  • Coworking space

Outdoors

  • Dock
  • Firepit
  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 47 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - November 2021
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay, plus a one-time cleaning fee of USD 150
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 51.30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 38 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 35.00 per day (in/out privileges)
  • Covered valet parking fee: USD 50.00 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Desert Springs Marriott
JW Marriott Desert Resort
JW Marriott Desert Springs
JW Marriott Desert Springs Resort
JW Marriott Resort Desert Springs
JW Marriott Springs
JW Marriott Springs Resort
Marriott Desert Resort
Marriott Desert Springs
Marriott Desert Springs Resort
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Jw Marriott Palm Desert
Palm Desert Marriott
Desert Springs Jw Marriott Hotel Palm Desert
Marriott Palm Desert
JW Marriott Desert Springs Resort Spa

Frequently asked questions

Is a free cancellation option available at JW Marriott Desert Springs Resort & Spa?

JW Marriott Desert Springs Resort & Spa provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at JW Marriott Desert Springs Resort & Spa?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Desert Springs Resort & Spa on May 26, 2026 start from $391, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around JW Marriott Desert Springs Resort & Spa?

This resort in Palm Desert is within a 10-minute walk of Desert Willow Golf Resort and Palm and Valley Golf Courses at Desert Springs. You'll also find Living Desert Zoo and Gardens and Acrisure Arena within a short drive.

Is there parking available at JW Marriott Desert Springs Resort & Spa?

Yes, valet parking is offered for USD 50 per day with in/out privileges and self parking is available for USD 35 per day with in/out privileges. An electric car charging station, wheelchair-accessible van parking, and RV/bus/truck parking are also available.

Is there a spa at JW Marriott Desert Springs Resort & Spa?

Spa Desert Springs is the resort's spa and services include deep-tissue massages, hot stone massages, couples treatments, and aromatherapy.

Are there luxury amenities available at JW Marriott Desert Springs Resort & Spa?

Yes, guests can indulge in luxuries such as 5 outdoor pools, a poolside restaurant, and champagne service at this resort.

Does JW Marriott Desert Springs Resort & Spa include a casino on the premises?

No, JW Marriott Desert Springs Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Desert Springs Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools and 5 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

What do couples enjoy most about JW Marriott Desert Springs Resort & Spa?

This lakeside resort offers many amenities for couples, including champagne service as well as 8 restaurants and 5 outdoor pools.

Does JW Marriott Desert Springs Resort & Spa have a hot tub?

No, but guests can enjoy a steam room at this resort.

Does JW Marriott Desert Springs Resort & Spa have a restaurant that serves breakfast?

Yes, JW Marriott Desert Springs Resort & Spa has 8 restaurants, and serves buffet breakfast each morning for a surcharge.

Does JW Marriott Desert Springs Resort & Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at JW Marriott Desert Springs Resort & Spa for a fee of USD 150.00 per accommodation, per stay.

Does JW Marriott Desert Springs Resort & Spa have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to JW Marriott Desert Springs Resort & Spa?

The closest major airport to JW Marriott Desert Springs Resort & Spa is Bermuda Dunes, CA (UDD), which is 6.5 mi away (19 minutes by car). Another top airport is Palm Springs Intl. Airport (PSP), which is located 13.1 mi away (33-minute drive).

Are there rooms with balconies at JW Marriott Desert Springs Resort & Spa?

Yes, every guestroom at JW Marriott Desert Springs Resort & Spa comes with a balcony and some offer lake and mountain views.

Does JW Marriott Desert Springs Resort & Spa have a wedding venue on site?

Take advantage of the wedding venue at JW Marriott Desert Springs Resort & Spa if you plan to say "I do" during your trip.

JW Marriott Desert Springs Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 739 out of 1078 reviews
Rating 8 - Good. 154 out of 1078 reviews
Rating 6 - Okay. 96 out of 1078 reviews
Rating 4 - Poor. 43 out of 1078 reviews
Rating 2 - Terrible. 46 out of 1078 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is wonderful
Stayed 4 nights in Apr 2026

4/10 Poor

Clinton

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
I have fond memories from a stay here years ago and this latest trip sadly disappointed. I was unable to reach a live person most of the time we called to schedule activities or ask questions before our stay. Once we arrived, we waited in a very long line to check in. Once our room was ready, our mobile keys didn’t work and we couldn’t get in touch with anyone for quite some time to get physical keys. There was no seating at the pool and no reservations at any property restaurants that require them. Once we were at the hotel, we still couldn’t reach anyone for help, including to get a bellhop to help with luggage. We called from multiple lines and finally found a housekeeper to call one. During busy weekends, the are in dire need of more employees. We felt like chattel waiting in so many lines. My kids did love the arcade though!
Stayed 2 nights in Apr 2026

10/10 Excellent

Igor, Los Angeles

Stayed 1 night in Jan 2026

4/10 Poor

Abeer

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean and seemed neglected. The curtains were hard to open with some broken hooks. The room had 3 types of flooring and the carpet was dirty, some cracked title in the bathroom and the glass divider between the toilet and the shower was dirty. For the price that we paid for the room, we expected a resort like room with lush, fresh and modern rooms.
Stayed 1 night in Jan 2026

8/10 Good

Elen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2026

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, great customer service, wonderful place for kids
Stayed 3 nights in Jan 2026

10/10 Excellent

Nancy, Beverly Hills

Stayed 2 nights in Jan 2026

6/10 Okay

Kevin

Stayed 1 night in Jan 2026

2/10 Terrible

Jae Ik

Heater was out of order. We called service twice and technician showed up in an hour. A lady at the front desk called us and said she would give the key of other room and told me to call her back when we were ready to move. And nobody received my phone for 15 min and I had to go down to the fpront to get the key.
Stayed 2 nights in Jan 2026

10/10 Excellent

Renlong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great view and experience!
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Really nice resorts. The first room I had was pretty noisy during the night but after being moved to a new room that was fine and it also seemed to be a fresher remodel
Stayed 2 nights in Jan 2026

2/10 Terrible

Matt

Stayed 2 nights in Jan 2026

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept, clean, and beautiful with all the water features birds and fish. Food and drinks were pricey as expected, but did not disappoint. We will be coming back
Stayed 1 night in Jan 2026

10/10 Excellent

Yahary

Stayed 2 nights in Jan 2026

6/10 Okay

CHUN, Temple City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The price is very high but the facility is not as expected
Stayed 1 night in Jan 2026

10/10 Excellent

jeannette

Stayed 2 nights in Jan 2026

6/10 Okay

Jordan

Traveled with group
Liked: Staff & service
The price of the room was way over priced the food and beverage cost was beyond stupid 30 dollars for a single shot of basic tequila and rooms were not updated but otherwise property was in decent shape but dated and beds were okay but def did not meet the 600 per night cost in any way shape or form.
Stayed 1 night in Dec 2025

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness
Hotel was overall okay. Rooms were clean, which is most important. The grounds, landscaping, and main common spaces are tired and need an uplift. Food at the Japanese place was amazing, but the restaurant needed an overhaul.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 5 nights in Dec 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Clean room. Kind staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Amenities, property conditions & facilities
Hotel was great, good location and nice rooms and amenities
Stayed 5 nights in Nov 2025

6/10 Okay

Jeff

Liked: Amenities, property conditions & facilities
Overall, the facility is good. However, the shower door cannot be fully closed, which causes water to leak onto the tile floor. The floor becomes extremely slippery when wet, and we almost slipped and fell. This happened twice.
Stayed 6 nights in Dec 2025

6/10 Okay

Amanda Ellen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Usually when I check into a JW property you know you will be taken care of. This property didn’t feel like a JW Marriott. Our room was never serviced and most days we were out and about by 10am at the latest. Room service trays littered the hallways. We ordered lunch at the pool and our waitress never came back after bringing it. After 45 min she finally came back and then saw I was getting my stuff together and said to me in an accusatory manner “you need to sign your bill” Like I had not been waiting and waiting for her to return. I feel they are desperately understaffed and we should of been charged 1/2 of what we were billed.
Stayed 3 nights in Dec 2025

6/10 Okay

Li

Stayed 4 nights in Dec 2025

2/10 Terrible

dong hyun

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We mentioned it was our anniversary, but nothing really special went on, and we didn’t see the point in heading all the way to the desert just for the hotel amenities.
Stayed 3 nights in Dec 2025

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