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The Old Custom House

4.0 star property
Inn in Padstow with a coffee shop and a restaurant

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Interior entrance
Terrace/patio
Property entrance
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Cornwall Area of Outstanding Natural Beauty
    ‪2 min walk‬
  • Place, National Lobster Hatchery
    ‪5 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(14 reviews)
  • 192 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Sea view

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 192 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Sea view

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • City view

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Comfort Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Padstow

The Old Custom House places you next to Padstow Harbour and Padstow Museum. This 22-room, 4-star inn welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Padstow Museum - 2 min walk - 0.1 miles
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.1 miles
  • National Lobster Hatchery - 5 min walk - 0.3 miles
  • Prideaux Place - 8 min walk - 0.5 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Old Custom House - ‬1 min drive
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬17 min walk
  • ‪Padstow Tasting Rooms - ‬2 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Inn in Padstow with a coffee shop and a restaurant
The Old Custom House features free WiFi in public areas and a hair salon. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and designer toiletries. Coffee makers, ironing boards, and desks are also standard.

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$161 nightly
The price is $194
Jan 25 - Jan 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Are free cancellation options available at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to do around The Old Custom House?

This inn is located in Padstow, just steps from Padstow Harbour and Padstow Museum, and within a short walk of Cornwall Area of Outstanding Natural Beauty. You'll also find National Lobster Hatchery and Prideaux Place less than a mile away.

Is there parking available at The Old Custom House?

No, this inn doesn't offer parking.

Does The Old Custom House feature a casino at the property?

No, The Old Custom House doesn't have a casino.

Will I find an indoor pool at The Old Custom House?

No, there is no indoor pool at this inn.

What amenities will couples enjoy at The Old Custom House?

Couples staying at this inn will appreciate amenities like a bar and a restaurant plus some guestrooms include sea views.

Does The Old Custom House have a hot tub?

No, this inn doesn't have a spa tub.

Does The Old Custom House have a restaurant that serves breakfast?

No, The Old Custom House doesn't have a restaurant that serves breakfast.

Will The Old Custom House allow pets to stay for free?

No, pets aren't allowed at The Old Custom House though service animals are welcome.

Are there connecting rooms at The Old Custom House?

No, this inn doesn't feature connecting guestrooms.

How far is the airport from The Old Custom House?

The closest major airport to The Old Custom House is Newquay (NQY-Newquay Cornwall), which is 13 mi away (21 minutes by car).

Are there rooms with balconies at The Old Custom House?

No, you won't find guestrooms with balconies at The Old Custom House.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 218 out of 380 reviews
Rating 8 - Good. 109 out of 380 reviews
Rating 6 - Okay. 34 out of 380 reviews
Rating 4 - Poor. 14 out of 380 reviews
Rating 2 - Terrible. 5 out of 380 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Traveled with partner
Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025

2/10 Terrible

Hugh, Ramsey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.
Stayed 1 night in Sep 2025

10/10 Excellent

Milly

Stayed 2 nights in Sep 2025

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Amenities
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Stayed 1 night in Aug 2025

10/10 Excellent

Tony, New Ash Green

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025

10/10 Excellent

Kerrilee, Hervey Bay

Stayed 2 nights in Aug 2025

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

6/10 Okay

RICHARD

Liked: Staff & service
bed was sub par
Stayed 1 night in Aug 2025

10/10 Excellent

RICHARD

ok not updated great mattress not good
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melville

Traveled with family
Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Heather, Stirling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Stayed 1 night in Apr 2025