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Casa Basalto

3.5 star property
Hotel with free parking, 5-minute walk to Galerias Pachuca Mall

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Photo gallery for Casa Basalto

Front of property
Lobby sitting area
Banquet hall
Lobby
Deluxe Double Room, 2 Queen Beds | Premium bedding, pillowtop beds, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Avenida Camino Real de la Plata #206, Col. Zona Plateada, Pachuca, HGO, 42084
  • Place, David Ben Gurion Park
    ‪2 min walk‬
  • Place, Galerias Pachuca Mall
    ‪5 min walk‬
  • Place, Auditorium Gota de Plata
    ‪7 min walk‬
  • Airport, Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    ‪77 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Accessible

Deluxe Suite, 1 Bedroom, Accessible | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(1 review)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Double Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pachuca

David Ben Gurion Park is within a 5-minute walk of Casa Basalto while other popular sites like Galerias Pachuca Mall are within a 15-minute stroll. This 26-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • David Ben Gurion Park - 2 min walk - 0.1 miles
  • International Soccer Hall of Fame - 2 min walk - 0.1 miles
  • Mundo Futbol Interactive Center - 3 min walk - 0.2 miles
  • Galerias Pachuca Mall - 5 min walk - 0.3 miles
  • Auditorium Gota de Plata - 7 min walk - 0.4 miles

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 60 min drive

Restaurants

  • ‪Cake House - ‬5 min walk
  • ‪La Tartine - ‬2 min walk
  • ‪Singular Cocina de Brasa - ‬4 min walk
  • ‪Tabi - ‬4 min walk
  • ‪Capricornio - ‬3 min walk

About this property

Casa Basalto

Hotel with free parking, 5-minute walk to Galerias Pachuca Mall
Guests of Casa Basalto enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect free WiFi and 40-inch Smart TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 8:00 AM to noon for a fee: MXN 149 for adults and MXN 149 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Dolina

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 500
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • 1 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 149 for adults and MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Casa Basalto Hotel Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel Pachuca

Frequently asked questions

Is free cancellation available at Casa Basalto?

Casa Basalto provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do close to Casa Basalto?

This hotel is located in Pachuca, just steps from International Soccer Hall of Fame and Mundo Futbol Interactive Center, and within a short walk of Galerias Pachuca Mall. You'll also find David Ben Gurion Park and Auditorium Gota de Plata less than a mile away.

Is there parking available at Casa Basalto?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Casa Basalto feature a casino on the premises?

No, Casa Basalto doesn't have a casino.

Will I find an indoor pool at Casa Basalto?

No, there is no indoor pool at this hotel.

Is Casa Basalto good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Does Casa Basalto have a hot tub?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does Casa Basalto feature a restaurant that includes a breakfast menu?

Yes, Casa Basalto serves continental breakfast for a surcharge on weekday mornings at Dolina.

Will Casa Basalto allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Casa Basalto for a fee of MXN 350 per pet, per night. The property also provides food and water bowls.

Does Casa Basalto have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Casa Basalto?

The closest major airport to Casa Basalto is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is about 29.9 mi away.

Are there rooms with balconies that I can book at Casa Basalto?

No, you won't find guestrooms with balconies at Casa Basalto.

Casa Basalto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 293 reviews
Rating 8 - Good. 69 out of 293 reviews
Rating 6 - Okay. 21 out of 293 reviews
Rating 4 - Poor. 8 out of 293 reviews
Rating 2 - Terrible. 5 out of 293 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Gerardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel estaba muy limpio y la habitación muy amplia
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 1 night in Oct 2024

6/10 Okay

francisco, Richmond

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Thin walls and doors, if somebody next to you , you will hear conversations and tv; no closet in rooms , only a small cabinet to hang cloths with not enough hangers
Stayed 2 nights in Aug 2024

10/10 Excellent

Rogaciano

Stayed 1 night in Aug 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Matt

Disliked: Property conditions & facilities
Property was nice but lots of noise in the room coming from other rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, staff everyone
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

francisco, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023

8/10 Good

Juan Carlos

Stayed 1 night in May 2023

8/10 Good

Homero

Stayed 1 night in Feb 2023

10/10 Excellent

Astrid

Stayed 1 night in Feb 2023

10/10 Excellent

Noboru Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Martin, Highlands

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice Botique, very clean and modern. We enjoyed our stay and loved that they were dog friendly. They have a great well kept grass area right put front for dogs.
Stayed 1 night in Apr 2022

8/10 Good

JUAN

Stayed 2 nights in Jan 2022

8/10 Good

maria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The restaurant
Stayed 1 night in Dec 2021

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Detrás del bote de basura, así como en otros puntos específicos, había basuritas (pedazo de galleta o papel pequeño), denotando que no mueven cosas para barrer, o de plano no lo hacen antes de cada estancia. En temas de acústica, se escucha TODO lo que sucede en otras habitaciones o el escándalo de la gente pasando por el pasillo/escalera. Está bonito el hotel y en zona bien; tengan cuidado con esos detalles muy importantes y los huéspedes se los agradecerán.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, tiene muy buena ubicación y las habitaciones son amplias, todo muy limpio. Me gusta que sea pet friendly pero hubo un incidente con mi perrito ya que tienen un pitbull suelto en la recepción y se le fue encima, afortunadamente no pasó a mayores pero me lleve un gran susto y por seguridad y tranquilidad de los clientes y otros perros no deben tener ese perro suelto aunque “no haga nada”. Espero lo consideren porque a muchas personas nos dan miedo esos perros y pueden ocasionar un accidente en cuestión de segundos.
Stayed 1 night in Jun 2021

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