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HOTEL EL ENCANTO

2.0 star property

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Front of property
Design Room | Free WiFi, bed sheets
Honeymoon Room | Free WiFi, bed sheets
Free WiFi, bed sheets
Senior Room | Free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C. Manuel Hernández, Otumba, Méx., 55900
  • Place, Animal Kingdom Theme Park
    ‪26 min drive‬
  • Place, Teotihuacan Archaeological Site
    ‪30 min drive‬
  • Place, Pyramid of the Sun
    ‪36 min drive‬
  • Airport, Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    ‪64 min drive‬

Room options

View all photos for Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms | Free WiFi, bed sheets

Family Double or Twin Room, 2 Bedrooms

  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Senior Room

Senior Room | Free WiFi, bed sheets

Senior Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Exclusive Room

Free WiFi, bed sheets

Exclusive Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Design Room

Design Room | Free WiFi, bed sheets

Design Room

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Honeymoon Room

Honeymoon Room | Free WiFi, bed sheets

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Otumba

HOTEL EL ENCANTO places you within a 15-minute drive of popular attractions such as Teotihuacan Archaeological Site and Pyramid of the Sun. This 40-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk.

What's nearby

  • Animal Kingdom Theme Park - 26 min drive - 7.0 miles
  • Reino Animal Conservation Center - 26 min drive - 7.3 miles
  • Teotihuacan Archaeological Site - 30 min drive - 8.7 miles
  • Pyramid of the Moon - 32 min drive - 9.1 miles
  • Pyramid of the Sun - 36 min drive - 9.1 miles

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 52 min drive

Restaurants

  • ‪Pastes Kikos - ‬7 min drive
  • ‪San Pablo Escamoles, Barbacoa, Quesadillas) - ‬5 min drive
  • ‪El Paso Del Guero - ‬5 min drive
  • ‪Punto Y Coma - ‬9 min walk
  • ‪Marisqueria La Ola Marina - ‬10 min walk

About this property

HOTEL EL ENCANTO

Guests of HOTEL EL ENCANTO enjoy free WiFi in public areas, refrigerator in a common area, and a convenience store. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready.
Guests can expect free WiFi and flat-screen TVs. Free toiletries are also included.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Interior entrance
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  • Free WiFi
  • Air conditioning
  • Housekeeping
6.0 out of 10, 10 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 200 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Dogs only

Children and extra beds

  • Rollaway/extra beds are available for MXN 200 per day

Property payment types

Important information

Fees

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Rollaway bed fee: MXN 200 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba

Frequently asked questions

Are free cancellation options available at HOTEL EL ENCANTO?

HOTEL EL ENCANTO provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to see close to HOTEL EL ENCANTO?

This hotel is located in Otumba, close to Pyramid of the Sun, Pyramid of the Moon, and Animal Kingdom Theme Park. You'll also find Palacio de Quetzalpapálotl nearby.

Will I be able to park at HOTEL EL ENCANTO?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, free RV/bus/truck parking is also available.

Does HOTEL EL ENCANTO have a casino at the property?

No, HOTEL EL ENCANTO doesn't have a casino.

Is there an indoor pool at HOTEL EL ENCANTO?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at HOTEL EL ENCANTO?

There are many amenities for couples at this hotel, including couples/private dining and proposal/romance packages plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at HOTEL EL ENCANTO?

No, there isn't a spa tub at this hotel.

Does HOTEL EL ENCANTO have a restaurant with a breakfast menu?

No, HOTEL EL ENCANTO doesn't have a restaurant that serves breakfast.

Does HOTEL EL ENCANTO allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at HOTEL EL ENCANTO for a fee of MXN 200 per pet, per day.

Are there connecting rooms at HOTEL EL ENCANTO?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to HOTEL EL ENCANTO?

The closest major airport to HOTEL EL ENCANTO is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is about 18.1 mi away. Another top airport is Benito Juarez International Airport (MEX), which is around 28.5 mi away.

Can I book a room with a balcony at HOTEL EL ENCANTO?

Yes, some guestrooms at HOTEL EL ENCANTO offer a balcony and may feature lagoon views.

HOTEL EL ENCANTO Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Carla

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024